Our family has been going to Dr. Penner for years. The staff there are very pleasant and friendly…read moreand take great care. And Dr. Penner is great. He explains things very well and I value his words. I would recommend him.

First time I went I got a traveling ENT DR.,I Have Been suffering with polyps for 3yrs,No X-ray…read moreNothing,he gives me a plastic neti pot&tells me2come bac In 3yrs!Called&complained SO I was set up with a different Dr. sinbeen cancelled on4times since.was told I had appointments with a Dr I didn't have,given dates i didn't have!Im headed to Rockland Hoping I'll have better luck but will call the head of this ENT office to complain!No more chances for this place!RUNNNok So I had an appointment for Aug1,they changed it AGAIN to the 19but didn't tell me,I only knew BC of my dr down stairs!i told them I'm done

I was a patient of Dr. Larry Marcus's on December 24, 2024. I had seen him once in August of 2024…read moreand at that time he had conducted himself professionally so I was taken aback with his demeanor during my December visit. I was there (each time) for a recurring tongue ulcer. Upon arriving on December 24th, the receptionist greeted me and shortly thereafter a medical assistant called me in. Each was professional and courteous. Soon Dr. Marcus entered the room proceeded to ask a few questions, which I answered, regarding the reappearance of the ulcer. {Recently both my doctor and my dentist had asked what means and methods I had tried to help with the healing and/or pain--both of which were my objectives as well as theirs. So, to be helpful, I brought to Dr, Marcus a list of the 17 treatments I had tried during this latest bout [the date of my visit having fallen upon Day 27]}. I began reading from my list. He interrupted me several times to say with an abrupt sternness, "I don't know what that is." Upon my mentioning one of the treatments (Stellalife gel--recommended by my dentist), he used the phrase twice--the second time being when I explained the reason for its being recommended. I got to #9 on my list when he interrupted me more aggressively. This is the point of the visit when I should have left and will do so if I ever again encounter such treatment. But being stunned by how I was being spoken to, I mentioned two further items from my list because they were pertinent. He then said, with clear disapproval, "You silver-nitrated it?" to which I replied, "Yes, my doctor had administered the silver nitrate after we discussed the possibility of its being effective in, at the minimum, relieving a decent degree of my pain." Dr. Marcus then told me that the white areas around the ulcer were due to that application. I clarified that I'd had the white areas prior to those treatments and I had taken photographs (which would obviously have provided a more complete picture of the affliction and the timeline of any progression/change), but, again discounting me, he refused to look at the pictures. He stated curtly, "I'm talking about what I am looking at today." He stated that nothing further could be done and vehemently turned down my request for a biopsy and/or culture. I then asked, "What do people do, who are in this much pain enduring this type of thing?" He replied simply that "we" treat those instances "conservatively." He also emphasized practicing good oral hygiene (mine is impeccable and I would be happy to provide the names of dentists and dental hygienists who can attest to this, in the event you would like that information in your evaluation of Dr. Marcus's glaringly inappropriate conduct). Appalled, and, frankly, in disbelief over this doctor's behavior, I spoke as I gathered up my things, stating that my doctor had referred me to an oral surgeon for a biopsy--but I had first opted to see him (Dr. Marcus) because I had seen him previously and because he was geographically closer--but that now I would be pursuing my doctor's recommendation and going elsewhere for care. I then left.

I don't write this lightly, and I don't write it out of anger--I write it from a place of deep…read moreexperience, as someone who is five years sober and has fought through multiple treatment centers to build the life I have today. My brother recently checked into Saint Mary's voluntarily--bravely, vulnerably, and fully willing to do the work. Within minutes of arriving, he was strip searched and treated like a threat, not like a human being fighting for his life. There was no compassion, no trauma-informed care, no basic dignity. He left shattered and humiliated. This isn't just a "bad experience"--it's a failure of care. It's a system set up to break people further when they're at their most fragile. I've been through it. I know what it's like to walk into a place full of hope and walk out feeling dehumanized. The difference is, I lived long enough to find a facility that met me with kindness. Some people don't make it to that second chance. And I worry every day that my brother won't. This center claims to offer addiction treatment, but based on our experience, it operates more like a correctional intake facility than a place of healing. The emotional damage done in those first few minutes can take months--or even a lifetime--to undo. Some people don't get that time. If you're considering this place for yourself or a loved one, I urge you: ask questions. Ask how they treat people upon entry. Ask if their staff are trauma-informed. Ask how they protect--not just the body--but the dignity of those who come to them in pain. Because dignity matters. And at Saint Mary's, it was the first thing they took away. -- Treena T.

One problem after another. Prescription not being filled. Different Dr. Coming and going. Poor…read morecommunication with referrals and getting images to referral.

Dr. Gable has kept me healthy and functional all while not having health insurance, and suffering…read morefrom an auto immune disorder; severe excema/exzema/etc. Western medicine does not know how to treat auto immune disorders. This has been my Godsend for healing naturally, safely, with no drugs or steroids. Dr. Wong Ken taught her and Linda the basics from the ancient healers, and I am forever grateful and loyal for over 15-20 years of needing them. I had 7 years of remission. If I can get rid of stress, I know I can get back into remission.