I haven't been to this place in 20 years and was just checking in to see if Dr. Kapla was dead yet, but probably not since narcissists live forever. This dude single handedly took years off my life, significantly reduced the quality of the ones I have left, and lives a life of oligarch level opulence at the expense of countless neurodivergent people he gaslights, neglects, and outright verbally and psychologically abuses if they don't fall in line as flying monkeys. The second I got out of this hell hole and found the specialists that he refused to refer me to, I started getting better, but still have flashbacks about this stupid office decades later. read more

ok. look - i'd say Dr Kapla didnt care...IF i ever spoke with him. I only saw his PA Greg. Who's a nice guy. But really, 3 years and never once did Kapla ever say hi to me. I mean I saw him. He's on my insurance card. He could come in the little room and say hello. Walk away. It's bad news when a Dr wont even greet you. read more

I've been going to Kapla Medical for 13 years and have never had a better doctor. I trust them with my life in all of the ways. read more

I just had my first appointment with Dr. Kapla earlier today, and it was an overwhelmingly positive experience. He's a good-humored doctor with a candid, disarming, non-judgmental personality, the kind that's really easy to open up to. In this day and age, we all hear stories about people who feel they've been rushed through appointments by doctors or nurse practitioners whose HMOs or hospital administrators don't allow them to take the time to truly care. My visit with Dr. Kapla was the exact opposite of that common story: He spent a lot of time asking me good questions about my health history, the health histories of my parents and grandparents, my work, education, personal life, exercise, diet, etc. From this, I got the strong impression that William Kapla is a doctor who believes in treating the whole patient, and insists on having as much information as possible before prescribing a course of action. As I said, he has a good sense of humor and is easy to talk to. If I ever met somebody who hated going to doctor's appointments, I'd recommend they see Dr. Kapla, because they might be pleasantly surprised to find themselves actually enjoying their visit. read more

The staff here is pretty nice. But I don't trust Dr. Kapla, and I don't feel like he really cares. The first time I visited him I was having anxiety attacks. And he asked me if I was on any drugs, I said no, not even on any prescriptions. He asked me again if I ever smoked pot or did any other drugs just a little. And I said no. And he just gave me a look like he didn't believe me. First off I didn't even know I looked that much like a druggy... Ever since then I always felt like he doesn't believe something Im telling him. My last visit I went in for depression issues, and he put me on some antidepressants and told me i should come back a week later. I forgot about my appointment because I was really busy at school. But I realized he or his office never tried calling to see if I was alright. They didn't even remind me of an appointment. I thought this was a little too sketchy to trust a doctor that didn't seem like he cared for you at all. Even though I just forgot. read more

Worst experience with a doctor ever. This was my first time visiting this doctor and I was his first appointment of the day (it was for a 9am appointment). As requested I came to the office at 8:30am and filled out the new patient paperwork (handed back at 8:45am). I then watched as all of the other morning patients were helped on time by other doctors but I was not even brought into a room until 9:30am. When the nurse asked me what the purpose of my visit was I said "routine blood work" to which she "Ohhh no! I don't do that. Only the doctor can do "anal pap smears". Anal pap smears?! To which I replied: #1 How the hell did you hear routine blood work as anal pap smears? #2 As a nurse, shouldn't you be trained to do an anal pap smear #3 If I indeed had come in for that procedure, your judgmental attitude would have made me too embarrassed to get it done She should have listened more carefully. Honestly I think she judged me as a gay man and assumed I was there to get an anal pap smear. Sheesh. When Dr Kapla did finally come in. He was cold, filled with attitude, spent almost the entire time looking at his iPad rather than at me and was extremely uncaring. I was giving him my past medical history and was explaining a serious mistake my previous doctor had made. He said "You really need to just get over it. Your health care is your business and your responsibility." HUH?! To which I replied that "the doctor and his patient should be partners in my health care. Not just me." I mean his IS the doctor and I am relying on his expertise. He then explained that there are 1 doctor for every 78 people in San Francisco and that if I didn't like him there was always someone else. This guy really didn't care whether I would be his patient or not. When I looked at him in shock he said "You're welcome to leave." So I got up and left. Who would want such an uncaring person as a doctor? DO NOT GO TO HIM. Wish I had gotten Greg Sauers instead. read more

Dr. Kapla is incompetent. He did not even know how to diagnose and treat a very simple problem that I had. He also had horrible bedside manners being very abrupt and rude me during my evaluations. He seemed very apathetic about my illness. Azi, the office manager, was so rude that she even hung up on me when I asked to speak to Dr. Kapla directly. His physician assistant, Greg Sauers, was as clueless as he was. I am glad I left Dr. Kapla. Avoid this clinic! read more

I went to Kapla Medical Group for about a decade, maybe a little more. I had good things happen to me there, and bad. The bad is probably what you want to hear, so without getting specific: 1. They found a major problem (which was GREAT), and treated it fairly well for a while... but they didn't refer me to a specialist; the deficiency was treated in-house. As a result, I wasn't treated as well as I could have been (as well as I am now). I brought-up specialists, but was never referred or encouraged to go to one. In hindsight, I should have been with one from the start. 2. Often, I would go to the pharmacist to get my medication refilled and find my dosage was reduced. When I called the office to ask why, I was told it was because I needed to do a blood panel. That's a rather indirect, inefficient, and impersonal way of telling me that... isn't it? 3. Point 1 got bad. I called the office for three days, leaving messages with staff. I didn't get a response from the doctor at all. I was a wreck, and my wife finally called after-hours on the third day; his answering service connected me to Kapla... and I was berated for interrupting his dinner. I don't go there anymore, but like I said... the office has it's good points. Auzie and Greg Sauers are awesome. If Greg had his own Yelp page, I'd give him 5 stars without question. read more

Terrible terrible service.....somehow this Dr. has joined Sutter Medical...and the red-tape circus has begun.... Unable to prescribe a simple Z-Pac over the phone.... Unbelievable... Time to switch Dr. I don't see a Dr. often. (very healthy) but when you need one, you need one.....don't bother to call this office. I like this guy, but the office is very weak. MM- read more

I am not going to write a saga here. I just think that I am very fortunate to have such and amazing doctor in San Francisco. It's not just Dr. Kapla though, his entire team is outstanding. I highly recommend any person (especially gay men) to check out Dr. Kapla's office (Kapla Medical Group) if you are looking for a primary care physician. One example of them going above and beyond... I needed to be seen last-minute this week. They are always able to squeeze you in at some point. Dr. Kapla spent extra time going over how the body works and educating me. He doesn't just treat you like a patient. He cares and takes the time to treat you like a person. His education is great. I like knowing more about my body after leaving. Thank you! I can't say enough! He is great! read more

Un-friggin-believable. I don't know Kapla, my doctor at the practice was Jeffrey Manese, and my one and only visit with him was very pleasant, so no complains there. That being said, the administrative end of this office is F#%@ING RETARDED. I've spent the ENTIRE DAY calling and calling to try and schedule an appointment and have gotten NOTHING but the doctor's "answering service". Some drone taking messages god knows where. I've left 6 messages, 3 of them marked URGENT asking for a callback. NOTHING. ALL DAY!!! SAME STORY LAST WEEK! How hard is it to answer your own phone, or check your messages?!? After my first visit, I had the same problem. The doctor recommended a creme for me which the receptionist was supposed to write down. After I left I called to ask for the name of the creme, and was promised a call back. This repeated 3 times until I gave up. I'm getting a new doctor. Kapla, you need to fire your reception staff. read more

I've been old school Yelping (actual word of mouth rec's) this office, specifically Greg Saurs, P.C., for quite some time now. To me the true test of this office has been that I have recommended it to a couple people. Each of those people came back to me and: (a) thanked me; (b) went on and on how they loved Greg; (c) said they now found their Primary Care office for good; and (d) recommended the office to their friends. I can't think of a better vote of confidence. Last note...I had an issue with my Health Care Provider that took a year to resolve. In the mean time my bill at Kapla went from being paid to unpaid. During the time that it was unpaid they were very patient. Time passed and I eventually had to go 100% out of pocket. This took maybe over a year and the office did not "fire" me as a patient. Firing is a relatively common occurrence and it was nice to know that despite the time between payments all was good. read more

Bump up to 5 stars! I wrote my earlier review of Dr. Kapla and Kapla Medical Group and gave them 4 stars with a very complimentary write up. Now that I've had more interaction with the office, I definitely have to give them a solid 5 stars! Everyone there is so professional and responsive. Jeffrey, in particular, is excellent. No one likes to go see the doctor but seeing the people at Kapla Medical Group is the silver lining for sure! read more

I was in dire need of antibiotics after a night of pain and discomfort (I'll save readers the horror of my symptoms). The Kapla Medical Group office was the third place I called to try to book an appointment the same day in the same building. They fortunately had an opening in the afternoon for new patients. If you're in some kind of pain, I suggest someone drive you. Although the hill on Duboce really isn't that bad, it's bad enough to walk up if you are partially disabled from discomfort/pain. The ladies in the office were very very nice and friendly. I got there about 10-15 minutes early and filled out some forms. My appointment was at 3pm, but I didn't go inside until about 3:15pm. I saw Dr. Jeffery Manese, who is the first male doctor in my life that I was fully comfortable around. I even had no problem disclosing personal or feminine issues. He was very attentive, friendly, quirky, and thorough, always asking if I had more questions. His medical advice seemed very neutral to me (not pushing vaccines or drugs that weren't entirely necessarily). All in all, it was a very pleasant experience and Dr. Manese was my lifesaver for the day. I got my antibiotics within the hour (there's a Walgreens pharmacy in the lobby of the building) and by the evening, pain subsided (*SIGH). I will definitely come back here if I'm in the city (currently am "located" in San Jose, but spend most of my week in SF). It was also nice that Dr. Manese told me to come back at the end of the year for a physical instead of advising me to come back for unnecessary visits. read more

I have been seeing Dr. Kapla for close to fifteen years and I have seen Greg for last minute visits when Dr. Kapla is unavailable. Both are terrific. Azi and Cris are also very nice and accomodating. The office staff can seem a little bit stressed at times, but who wouldn't be with a small practice and a popular doctor and PA whose services are in demand? They have always been more than accommodating with fitting me in last minute for appointments or a physical. They also are more than happy to call in a prescription for me if I am sick and they cannot accommodate my visit. I have never felt rushed once by either Dr. Kapla or Greg. They both are the model of what medical care should be - kind, polite, and inquisitive. Whenever I have had questions for Dr. Kapla, he often launches into a thorough explanation which often turns into a nice discussion. I highly recommend this practice. read more

OK so i should have been the first to do this office but i wasn't ... i have been seeing Greg for about 3 years now and i figured i would just have to put in my 2 cents .... a little bit about me before though .... i work in the medical field and i deal 100's of different Dr. and the M.A. (medical assistants or mindless asses) that work in Dr.'s office's a week. so i tend to think i have a good outlook on a Dr.'s office and this WHOLE office ROCKS! the WHOLE office knows what they are doing and if they don't know the answer to your question they will find out before letting you leave. i can not say enough good stuff about this office. If you are looking for a new Dr. or to change then give them a chance ... the only bad thing is that don't take brown and toland so if your in that group sorry all the way around! read more

I love my doctor's office! Greg, Azi, Jeffery ... AMAZING. I can miraculously always get an appointment with ridiculously short notice. I see Greg who always makes you feel like you're the only person in the world when you're talking to him. He's thorough, friendly and caring. What more could you possibly ask for in a medical professional? read more

I also see, call, or email this office on a regular basis---usually through Greg---for various things, and I simply cannot say enough good things about them. They are the most thorough, thoughtful team I've ever dealt with. I've had physicals, emergencies, and all sorts of other needs tended to, and they are always incredibly responsive, and just plain better than any other doctor's office I've dealt with, in SF or elsewhere. No to mention, in addition to being super professional, friendly, and well informed---Greg is incredibly cute! read more

I've been a patient at this practice for about 4 years. I see Jeffrey Manese and he is amazing - let me count the ways: 1) He is very conversational and nice, and genuinely seems to care about me as a person and remembers small talk items from visit to visit. 2) He is great about catching things quickly on site, and has cleared up many a medical mystery for me. 3) He does not act impatient when I come with a laundry list of different issues. 4) He responds to emails extremely quickly, even drawing up letters and forms without so much as an office visit. 5) It's very easy to get an appointment ( just got one within 30 minutes this morning :-) ) read more

I love these guys. I have been going to this place for almost eight years and each time i am more pleased with quality of their service and their professionalism! I see Most of the time Jeffrey Manese and he is amazing. Each time i go to a doctor they take max five minutes max to examine me. However, everyone in this place is very through and detailed. Jeffrey spends over an hour each time examining me, explaining everything and is super patient. They are all very responsive to my questions and phone calls and always take care of my needs when i am sick and can not make it to the office. The office staff are also super great, professional and really friendly and committed. Will never change my doctor! read more

Most of the time I interact with my doctor is when I'm sick. But its the times that I'm not sick, that I noticed how dedicated they are. While most people it might be a bad thing, I can simply call, tell them my name, and they know me. I recently had to take a TB test for work. I called, and the staff was so accommodating that they told me to come right in and they would take care of me. If you truly want a doctor that you can connect with, who will remember you, and who will spend more than five minutes with you, choose Kapla Medical Group. It's a true "family" affair. Thanks for the great service! read more

Jeff is a wonderful, caring GP. I am very satisfied with the care I have gotten at this practice.

Marcus Welby is alive and well in San Francisco. The person I see most, Physician Assistant Greg Sauers, is always warm, professional, reassuring, and accurate. (Everyone else has been great, too. I just see Greg most often.) I've never waited more than a trivial amount of time when arriving for an appointment. Even the very busy receptionist is friendly and kind. They have back-up medical professionals (1 MD and 2 PA's) so a single emergency or staff illness doesn't make them unavailable. Most of my appointments have been for check-ups or for minor issues, and I've been offered times a couple days in the future. The one time I called when I thought they opened at 9:30 saying I was concerned about something, they asked if I could come in at 10. My last doctor I called Doctor Ego because that was his most noticeable characteristic. I' appreciate having switched to good old Doc Welby (http://en.wikipedia.org/wiki/Marcus_Welby) and his team. read more

You should avoid this clinic. My experience with them left me with the impression that they're unfocused, unprofessional, and uncaring. The office was recommended by the friend of a friend, and as I had just moved to town and needed to find a doctor, I thought ok, I'll make an appointment to have a small problem looked at. Jeffry Manse spent less than a minute looking at this particular problem, didn't make anything like a diagnosis, and spent the rest of the visit telling me I should probably get a blood test and that my skin had a bit of sun damage, and that it was probably time for me to get a prostate exam. Fine, but not exactly why I went in. He then gave me a list of over the counter medications to treat the "symptoms" of my problem...symptoms I had not complained about, and in fact, were not even present. But I figured ok, he's the professional, so I'll do what he says. I got the medicine and took the blood test, and waited for the office to call with the results. And waited. And waited. And waited. Finally, after nearly a month and a half, I called and asked about the results. The receptionist...the RECEPTIONIST...said to me, "Hm, yeah, I guess this doesn't look too bad." ????? doesn't look too bad? Not exactly a thorough explanation. And since when does a receptionist tell you the results of your tests? When I finally got Jeffry on the phone, I told him my problem was still with me. He didn't explain the results of my blood test, told me I should take more over the counter medicine to treat the non-existent symptoms he somehow believed I had, and vaguely mentioned that maybe I should take some antibiotics, but without telling me what they were, or when or where I should pick them up. Then he rang off. At that point, I decided this office wasn't serious about giving me anything like adequate attention, and decided to find another clinic. Two weeks after this, I got a phone call from a pharmacist asking me why I hadn't picked up my prescription. Well, I didn't even know Manse had prescribed me anything, that's why. He didn't bother to tell me. I picked them up, went through the antibiotic treatment schedule, and nothing improved. I was not at all surprised. After all, he never gave me anything like an decent examination. He could not possibly know what was wrong with me. My recommendation is that you not risk getting sub-par treatment from this clinic. Go someplace else. read more

I agree with Simon B.'s review on 5/20/08. Dr. Kapla was my internist for several years and he was fine for providing care when I didn't have anything wrong with me. He missed a diagnosis with me for a deadly disease. When I wanted to try treatment for this disease, he advised me not to. My prognosis with him was living about twenty years. I chose to find a new internist and am now cured. I would NEVER recommend this doctor to anyone. read more

When I first came to this practice I saw Dr Cohen, who left a few years ago. Recently I've been seeing Dr Greg Sauers, who works in Kapla's practice. I've not been happy with his service at all - he blew me off with my multiple visits and attempts to describe something wrong with me - which after much expense I've discovered is Lyme disease and Babesia. There have been signs of this for years - he just about told me 'it's all in your head'. His attitude was the main problem - and the few times I've seen Dr Kapla himself I get the same impression. He'd be fine for basic, simple problems where you want to be treated very conventionally. For anything more complex I'd avoid this place. read more

I have seen Dr Jeffrey Manese and it was such a pleasant experience. He took his time and explained everything to me in detail, not like the rushed experiences I've had at other hospitals. He is easy going, knowledgeable, and I really appreciate his care. Thank you Jeffrey! read more

I recently moved to SF and did some research on finding a new doctor. I made an appointment with this guy and was pleased... but I never got a reminder call about the appointment (which is my responsibility, yes, but it's often nice to get them), and I actually ended up missing the appointment because the MUNI was, of course, late. Anyway, I got a call from the receptionist and I called her back to reschedule and she literally says, "UGH!" really loudly and then puts me on hold... after 5 minutes I hung up and found a different doctor. This receptionist was RUDE and didn't speak very good english at that. read more

Since they close at 4 on Fridays, maybe their website should say that instead of saying they are open until 5 Monday through Friday. At least the annoyance factor of getting their answering service was enough motivation for me to find and schedule an appointment with a new doctor in the same building. read more

I actually see Greg Sauers at the Kapla group and he is AMAZING. When I went in for a physical, he took over an hour with me, typed everything into a computer and then had me go over blood results IN PERSON! Can you believe it? He explained what all of the cholesterol tests meant and the liver tests etc and figured out that I am dizzy all the time from dehydration - who knew? The office staff is SO friendly and I never wait for long. Dr. Kapla runs the show there and he has been a leading AIDS doctor in SF for many years. This place is great, I swear! read more

Dr. Kapla is the best doctor I've ever had. He is thorough, kind, and attentive. I would thoroughly recommend him if you are looking for a primary care physician read more

I haven't actually seen Dr. Kapla in years (is he still alive?), but Jeffrey Manese and the rest of the staff are all nice.

I have been a patient of Dr. Sauers for nearly three years. He follows up, knows what he is talking about and always seems to remember who I am. He is da man. Always gonna be da man kinda man. read more

I've seen Greg Sauers for many years now. He's always attentive and spends as much time with me as needed, I never feel rushed - and he knows his stuff!! Azi and Chris at the front always fit me into the schedule and I feel like a prized patient. Dr. Kapla is great too...he calls it like it is and is especially easy to "tell it like it is". If you don't like going to the doctor, you WILL like going here. It's a great practice, Greg is the BEST! read more

I have been a patient at Kapla Medical Group since I moved to San Francisco 2 years ago. I've very pleased with their professionalism and flexibility and their overall experience. I'm happy with my choice in doctors and will continue to use Kapla Medical Group as long as I am in San Francisco. read more

From the day I first went to Dr.Kapla's office I have received nothing less that amazing care. My first appointment when he did the initial intake physical he noticed my hernia which has been around for year but my other doctor said it was NO big deal. I immediately had it corrected and am now able to cough or sneeze without doubling over in discomfort. I have seen him each time and have always received the highest quality of care and concern. I am baffled by some of the negative comments below but we are all entitled to our opinions. My primary medical issue has been around for going on 30 years and for the last two years I have had the most qualified and amazing care from Dr. Kapla, even when it is a simple ear infection. read more

Really great service, down to earth and obviously interested, and concerned in the well-being of their patients. I highly recommend this clinic, though everyone does have their own preferences, you decide. 5 stars! read more

Dr. Kapla's office will make you feel at home, like family. I made an appointment here after feeling frustrated by my previous internist group, a very large practice that didn't seem to be hearing my concerns. When I arrived, I was greeted by Azi, the friendly receptionist who helped squeeze me in before the holidays. Shortly after I met with Jeffrey, Dr. Kapla's PA, who I was there to see. He took plenty of time to answer my questions and was very friendly, approachable, and easy to talk to regardless of your lifestyle, orientation etc. Such a welcomed change from my previous practice! I never hope to be back at the doctor's office soon but if I do need to be, I know Dr. Kapla and team will take good care of me. read more

Dr. Kapla was my first doctor in San Francisco, and the only reason I stopped going is because I went through a period of no insurance/crappy insurance, and was young and healthy, so I skipped the medical care. But now I have the fancy insurance again, and I went back today and it is as great as I remember. I am seeing Jeffrey Manese, who was funny and did not sweat me about my post-holiday weight gain. Everybody who works here is very sweet and very funny and totally non-judgmental. Plus, they really take time to talk to you, which cannot be taken for granted in today's health care world. I cannot recommend this practice enough. read more

5 stars + for Dr. Kapla, Jeffery and his staff! I have been seeing Dr. Kapla for quite a while now and I have nothing but good things to say about everyone in the office. Dr. Kapla (and Jeffery too!) has always spent plenty of time with me during appointments, explaining everything in great detail and making sure that I know my path forward. He is patient and understanding when I ask my numerous stupid questions. Everything is always straightforward with his staff, whether it is appointments or billing questions. Smooth and efficient. I would recommend Dr. Kapla or Jeffery to anyone! read more