Don't you just hate it when you Choose an item to be sent to a relative, for whatever reason, you spend time picking just the right thing, and the person in charge of executing the order decides to send something totally different? Then when you question the content of what was sent, you are told that "what was sent was a great improvement on what you ordered and it couldn't have been executed any better". This has been my repeated experience with William Edward florist. I have used this florist 3 different times. Each time I was disappointed with what was sent. Each time when I sent correspondence telling of my concerns I was met with snarky comments disregarding my wishes. You may wonder why 3 times. I feel like anyone can have a bad day, and should be given another chance. Perhaps there was a new designer on staff and they were in need of practice, any number of things could have happened. Well after 3 chances I can say never again. They claim to be a "Teleflora" florist, but no arrangements were ever sent in teleflora patented containers, as ordered. I am very disappointed in both the products sent and the customer service. read more