The experience was great. The gentleman helping us was knowledgeable and helpful…read more I was sized for a custom suit and also a rental.

Found my new favorite store for work outfits…read more I just picked up a pocket square yesterday, wore it for a lunch meeting today and received so many compliments on it. This place if I were to describe it in one word it would be "classy" You're going to love the way you feel is an understatement. Will be going in for alterations on some of my suits and some cologne next month! Great quality suits!!! I will be getting a pinstriped one next month as well! 10/10 experience

Terrible Customer Service! I bought my husband a pair of Birkenstock sandals for $130 less than…read more2-weeks ago. The size we got was too big so we exchanged them 4-days later with now issues. He wore the new pair around the house and on one walk around the block and unfortunately got a blister on the top of one of toes. even with adjusting the buckles, he wasn't able to get a comfortable fit on the shoes. We tried to return them a few days later but were told by the owner that because they were worn outside he wouldn't be able to resell them and couldn't return them. He refused to provide an in-store credit saying it would be the same as giving us money back and how would that be fair to his business. His solution was for my husband to wear socks with the sandals. He has no return or refund policy posted at the counter or on his receipts so customers are aware that he won't take product back. Now I know how he can afford to open another business in Newberg. I was intentional about shopping here because I had been helped in a purchase of a pair of Birkenstocks only a few weeks prior to this purchase and loved my experience and the shoes I got. I am all about supporting local businesses but will not be shopping here again or encouraging anyone else to do so either.

went here for years to support local company, tried to get my mom some shoes. I got the wrong size…read moreand she tried them outside so the bottoms had dust on the birk/crocs. when I came back to get the correct size the worker was incredibly unhelpful and called the manager who had the same desire to help or work with me. horrible customer service from owner to employee. I understand policy exist for a reason I was more disappointed in the lack of service around the issue and the lack of effort in finding a solution for both parties.

Just like for another reviewer on Google,  Jordans reset my diamonds very poorly. The staff were…read morepleasant and cost-conscious while planning my ring. But the ring came back a mess. The diamonds were irregularly spaced, tilted at different angles, set at irregular heights and they snagged on everything. The ring is too embarrassing to wear. They were unwilling to make any corrections without charging me and offered no compensation of any kind for my deep disappointment and expense. They blamed the problem on the varied sizes of the diamonds. If that were the problem, they should have told me they could only make an ugly ring with them.  They displayed no pride in their craft or responsibility for their sale. I took the ugly ring to Richard Gretz Goldsmith who is redesigning it from scratch with my diamonds at less than what Jordans charged me. And Gretz offers a guarantee that if I dislike the ring for any reason I get my money back. I wish I had seen the other woman's review before I took my diamonds to Jordan's.

I needed a new watch strap, and instead of selling me one, they fixed my old strap, and wouldnt…read moretake a dime. Pretty good for these days.

They perfectly resized my ring. Very professional and and friendly. As for the custom jewelry…read moreselection there are so many wonderful items to choose from. I will definitely be back to add to my jewelry collection

My custom engagement ring is beautiful! Richard really put in the effort and I could tell he's…read morepassionate about his job. Highly recommend this place.

A bracelet of mine was too long and needed shortening. It was an affordable adjustment with a quick…read moreturnaround. The staff were knowledgable, attentive and very kind. I'm so excited to be able to wear my bracelet again! A lovely experience all around!

Had wonderful experiences with this group over years as a high end jewelry saleswoman. Recommend…read morethem highly! Their work is incredible!

Everything went well, we had a pearl necklace and bracelet restrung, not an easy task. It was done…read morewell, in a timely manner, and affordable.

A wonderful family business and great to do business with. They have a wonderful selection of…read morejewelry with competitive prices. I will definitely be using them again.