What could improve? Everything. From the staff not answering or returning phone calls in the mornings, to more serious issues such as having my automobile insurance suspended, unbeknownst to myself, without cause. I would have been arrested if I had been stopped. I have been with State Farm for 35 years, and my parents were with State Farm before me. They are no longer the cornerstone of insurance services that they once were. To pay premium prices for insurance, I expect a minimum of service. If that makes me entitled, so be it. I will vote with my dollar and take my insurance business for myself, my family, and my home elsewhere. read more