my wife and I took a 12-day tour of New Zealand with Wilderness Travel in March 2015 and were extremely disappointed. While we normally travel on our own, we figured that the topography of NZ was so complex, and the country so unfamiliar to us, that a guided tour would be helpful. This was the only guided tour we found that emphasized hiking in beautiful scenery, so we chose it, despite the considerable expense. Before agreeing to sign on, my wife won assurances from the office personnel in Berkeley that even though we are 70/ 71 and therefore not as fast walkers as others, we would be allowed to complete all hikes at our own pace. Instead, when it came to the major and most scenic hike, up Mount Aspiring, we were prevented from doing that. After we had made our way to w/in 1/2 hour of the top where we would have enjoyed spectacular views, we were falsely told by one of the guides that the other 10 people on the tour had not only finished their stay at the pinnacle but were going down, so we would have to turn around and go down rather than hold the group up. This claim turned out to be quite dishonest - 6 of the others had not yet made it down to the trail head by the time we got down - even though we dawdled going down when we saw the other 6 were way behind - and we had to wait for them 20-30 minutes at the trail head.
Despite our ages, my wife and I are in basically good shape, work out or play tennis or walk every day all year round, and are very experienced mountain walkers. Nonetheless Wilderness Travel justifies its guide's action on the ground that - despite their initial promise to us - we were simply too slow for them. (Nor is it the case that if the group had had to wait for us for 1/2 hr, instead of vice versa, they would have been missing any activities: the only activity left that day was a bus ride to dinner/ hotel, for which plenty of time was left).
In general, we would recommend Wilderness Travel only for people who (1) like to spend a good deal of their vacation touring time having large, rich, and expensive breakfasts and dinners, and (2) regard mountain hiking as a competitive race to get to the top ASAP - rather than taking time to enjoy the views, flora, and fauna along the way. Personally, we are accustomed to simple breakfast buffets on our travels so we can hit the trail. (That's what we did on a subsequent hiking tour of 3 Utah national parks, conducted entirely on our own and on typically more rugged, rocky paths.)
One other objectionable feature of the tour was that on the first day we were told that Wilderness would cover the cost of wine only on the first and last nights - and that on all other evenings, we should take turns "SHOUTING," i.e., paying for a round for all the other guests. While we felt obliged to do this on a modest scale, there was no way we could compete with the others financially - and as a result, we felt like spongers for the other nights - even though none of the other guests ever complained about covering our single glasses of wine. Much more sensible would have been the policy followed by Country Walkers, with which we toured Iceland in 2013: they cover a glass of (modestly priced) wine with each dinner, and anyone who wants more, or a more expensive vintage, THEN pays for his own. Wilderness's policy was downright embarrassing. And at the prices they charge, they could easily have afforded a glass of wine for each of us each night.
In fairness, our main guide, Chris Cochrane, was an interesting, engaging, and knowledgeable fellow. And people who like to spend their "wilderness" touring time staying at expensive hotels, and taking time eating large, expensive meals at restaurants to which they usually have to be driven (using up more time), who want to spend part of their time taking an overnight ship ride as well as engaging in wine tastings, may well enjoy such trips - assuming they are prepared to participate in a "race to the top" once they finally get to the day's hike. As for ourselves, if we take any more group tours, we will stick with General Tours or Country Walkers, with which we have had much better experiences. We enjoyed more freedom with them and were treated with utmost honesty throughout, while the meals and facilities were simpler and more to our taste. read more