I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

Sean was awesome! Our hot water heater went out on the Saturday and he was the only company that…read moreanswered the phone. He was able to help me try and trouble shoot over the phone and diagnose and let me know I most likely needed to change out my 20 year old water heaters. He was able to move some clients around his schedule and got us in on Monday! He was very professional, knowledgeable and friendly. He was also very thorough and pointed out various things to me that I needed to understand. He also was very honest and let me know that my pressure was off and that the city would actually fix it for free because of what part of the meter it was located on. Other plumbers could've taken advantage of me and charged me to replace that but he did not. I definitely recommend him and will use him again! He was also reasonably priced! It's great to know that someone actually is still honest in this day and age.

Sean from Imagine Plumbing did a wonderful job. He was honest and practical about what needed to…read morebe done. He communicated well about timeline. He he was thoughtful about our home and cleaned everything up well after the job. Plus he had everything paperless, which was a big plus! Thank you for your work!

Brenden was awesome! He came out early in the morning and was very helpful and friendly. After…read morelooking at my unit and listening to my explanation, he determined that my water heater would most likely need to be replaced. He also listened to my warranty situation with my particular unit and price break down if I were to go with another plumber qualified for the warranty service. I appreciated that he was upfront with me about everything and never tried to push me into replacing it through his company. He was very honest about what their price would be compared to going through my warranty and what if he would do if he were in my situation. I am extremely grateful for the honest work that this company does.

This company is going to break your bank. I hired them in August 2025 for air conditioner service…read more The technician said my unit was leaking Freon and too dirty to clean. He said ge would not service it because it will only make it a couple of weeks. They charged me $89 anyways. I called and got a refund since they refused to service it. Nice that they refunded money for service they never performed. They gave me an estimate of over 10k to replace it. I called clean air act. They serviced it up and said it's still has a lot of life left. Now 2026 Chris is texting me wanting to service it on a special of $49. Why? So they can refuse to service it again? They only want to replace units not service them. Here is a picture how they left it last summer. Refused to clean it too. It is still running strong.

To begin, I used Precision Water Heater on two (2) separate occasions. The first time I contacted…read morethem because my hot water was not working. They arrived on time, assessed the situation, then provided a solution which resulted in replacing the tank. The quote I received was reasonable so I agreed to the terms and conditions to move forward with the services. The tech cleaned and removed all trash and materials after installing the new heater. A couple months later I had a service issue which resulted in a warranty item needing to be replaced. Precision came out right away and performed the required services. I'm truly grateful for these guys and I would highly recommend to anyone looking for quality service from their professional staff. Thank you Precision!

The water heater went out in our Portland, OR house, which is a big problem for the tenants living…read morethere. The house has a Direct Vent type of water heater, and those units are hard to find. After getting an extremely high estimate from a major national firm, with restrictive install dates (this kind of thing can't wait), I called Precision Water Heater and immediately connected with Paul. He provided a complete quote, on the spot by just looking at pictures, and located the right unit and installed it the very next morning. All work was completed within his originally quoted budget (a much better price than the others). In addition, he sealed the exterior wall outlet hole with special sealant that he purchased, and didn't charge me. I couldn't ask for a better experience or better contractor. I will use Precision for my future needs, and highly recommend them. bruce (california)

I am so grateful I found the Water Heater Doctor on Yelp! When we bought a house in Vernonia one of…read moreour biggest challenges was finding vendors willing to drive out there, but not only were they willing to make the drive, they were also SO helpful and communicative and very well-priced. Now when we move into our new house we'll have hot water and a safely installed system! They're awesome!

Water Heater Doctor for the win! Water heater broke at 10am, Charlie was incredibly professional…read moreand honest, and he answered every question I had, as quickly as I asked. John arrived, a good dude, he replaced water heater in an efficient manner and we had hot water again, by 4pm! I highly recommend Water Heater Doctor, other bids rolled in throughout the day and all were much higher, Charlie and John are a great team, you won't regret hiring them!!!!

Every part of our experience with All Pro was just great ... their receptionist was clear,…read morecommunicative and warm, and the plumber Kaleo was definitely a master of his craft, and he went to the trouble of explaining what needed to be done in great detail. Their estimate for the work done was far more reasonable than the other plumber who came by. Kaleo made sure to take care of both the initial blockage we called about AND some other problems waiting to happen with our kitchen sink (that he addressed and repaired as part of his work under the initial estimate). In short, if you want a master plumber at your disposal, true value and a great experience, All Pro is the way to go!

What a great company! I had a drain line leaking in my crawl space and called All Pro Plumbing for…read morean estimate. The receptionist was very personable and knowledgeable about my issue. It took maybe five minutes to get an estimate scheduled. The cost was lower than I had expected and I use to be a contractor so know prices! The plumbers that showed up were very friendly and diagnosed the problem in 10 minutes. I highly recommend All Pro plumbing for all of your plumbing needs! I'm very satisfied! A+++

If you need plumbing assistance, repairs, or installs please for the love of god call Terry Massey…read morePlumbing! On time, personable, answered questions without hesitation, did GREAT work at a fair price. They did extra work that I needed, but he wasn't going to charge me for it cause it wasn't on the quote, but they got paid!!!! They deserved it. Will never call another plumbing service! ***** Five star review*****

Just had a great experience with these guys. Their pricing was very competitive and their work was…read moreoutstanding. I would definitely recommend Terry Massey Plumbing

First, I'm super embarrassed about how long it has taken me to write this - literally months…read morelater!! I'd reached out to Stan the Hot Water Man after seeing a recommendation on Nextdoor. Someone got back to me right away, and scheduling was a fast. I originally called them out to service my water heater and potentially upgrade the heating elements. They were incredibly quick with the service, but what really blew me away was their honesty. Instead of just replacing the elements and charging me for it, they let me know they were completely fine and just needed a quick temperature adjustment. I was able to return the parts I had already purchased for a refund. They also noted that while my unit is in great shape right now, it is getting a bit older. They took the time to educate me on what to keep an eye on and walked me through my best options for a future replacement when the time comes. Amazing service, fair pricing, and incredibly helpful professionals. I'll definitely use them again in the future.

My last Water Heater lasted almost forever. In it's time, Stan The Hot Water Man had taken care of…read moreit but after 30 years, it was time for a new one. They had just what I wanted and needed and were here quickly. Justin was the ultimate professional! He was done in less than 2 hours and we had hot water an hour later! A big thanks goes out to Stan The Water Man! I'd be happy to recommend them to all I know.

I requested an electrical inspection through Yelp via their projects page. While someone was…read moremessaging me on Yelp another person called me right away. That was the first sign. When I spoke with the person on the phone, the background sounded like a huge call center. That was the second sign. I booked the inspection that was to cost $35, then I waited for the other electricians to contact me and I read 3 Mountains reviews. That was the 3rd and final sign. Bad reviews, calling before asking, and the call center vibe made me feel like a number. I canceled my appointment immediately and went with a better company. Buyer beware!

These guys came out, fixed my faucet, and did it all for a competitive price. Highly recommended;read more

They got us in same day and did an excellent emergency repair, thankful to Jeff and his crew!read more

I've hired Alchemy Plumbing a few times at my home in Lake Oswego for plumbing repairs. 2 years…read moreago, I hired them to install a new kitchen sink, kitchen faucet, instant hot water tap and garbage disposal. All seemed fine until we realized there's been a slow leak from two connections off the garbage disposal, which has created some water damage and mold. No big deal, right? Easy fix! Today I called to see if this was considered a warranty repair. It's been more than a year, they say, so they'd need to charge me $85 to come and diagnose the issue. Well, ok....but that new work would be warrantied a year, right? 'The technician would need to tell me that.' she said. I asked to be transfered to someone who might be able to tell me if they'd warranty this new work. I was transferred to Kenzie in dispatch. Kenzie then told me, because I've complained in the past about this $85 diagnostic fee (which is true....once, when they refused to call the charge a trip fee and told me they needed to 'diagnose' a leaking exterior hose bib. I told them then I knew the issue, it was just a crushed gasket, and it didn't need to be diagnosed further. I said then that they could charge me $85 for a trip fee, but if they were going to attempt to diagnose something that I can clearly already diagnose, I'd skip their diagnosis and they can work from mine. They refused service. So for that repair I ended up using a different plumber without a 'diagnostic fee' who charged me $45 for the trip fee and $1.10 for the new gasket). Kenzie then said because I've complained in the past about a diagnostic fee, 'they'd need to separate from me, professionally.' And hung up on me. Plenty of options for a decent plumber in this town, I'd suggest you look elsewhere. Thanks for nothing, Alchemy!