I can absolutely say that the service of this florist is the worst that I have been to! Don't be fooled by the nice flowers outside. I ordered a wedding bouquet as a present for my friend. The first sales I met was quite nice and advised me to come to the shop around a week before the big day to choose the flowers. When I visited the shop again, a very cold toned girl served me but gave me a feeling that I'm wasting her time as my order is quite small. I still picked from what is in the shop and as the wedding is on Sat, they said I need to go to the shop at 6pm on Fri to collect it. I was a bit worried that the flower won't last that long if I collect it that early the day before, but I was told that even I order it to be delivered on Sat, they also would make it on Fri afternoon as 'no one is that free to make it on the day'.
On that fri, since i somehow walked past the shop at 4pm, I saw one of the girls tying a bouquet of the same flowers that I picked so I asked if it is the one that I ordered and I could wait for it there. I was told quite rudely that it is not and I shouldn't come earlier than what's stated on the receipt. I then asked my housemate to pick it up on his way home as they said I can ask someone else to pick it up. When my housemate got home, I found that they have given me purple ones rather than pink ones that I have ordered!!! My housemate said he also noticed, as he went to place the order with me, but the shop said they ran out of pink so use purple instead. They could have told me when I was in the shop!! And they didn't even have the courtesy to call and mention that. And the corsage for the groom also did not match with the bouquet as ordered. It is for a wedding, which the couple have theme colour to coordinate! They have no respect for their customer, or maybe not for some order as small as mine. Luckily, my friend was not fussy and was not too upset about it. However, as you can imagine, my luck did not end there. The flower did not last till the the end of the ceremony and already look tired and loose. I didn't bother to go back to the shop to argue with them, as it is for my friend's wedding, so it's one-off.
If a florist can't even make a simple wedding bouquet properly, what can you trust them with? read more