I am not one to leave a bad review, but this was THE WORST service I could possibly imagine. Absolute nightmare. The person in charge of the event venue was unresponsive, rude and disrespectful. I would not recommend this venue to anyone. From setup the evening before to the end of the event, the experience was absolutely miserable. We did not get what we paid for.
List of issues:
Microphone never worked;
Had to ask the bartender at the neighboring bar for assistance locating cords necessary to make the projector work as none were provided (she was SUPER helpful and kind, but understandably frustrated as this is NOT her job);
Event manager ignored calls;
Internet password was never provided, though requested multiple times, and I had to run our webinar off my phone's hotspot;
Beverage service not provided until several hours after when it was supposed to have been there;
Event manager accused us of not paying the deposit, despite confirming it was received several weeks prior via email, and required me to contact our bank to get a copy of the cashed check;
Food was terrible;
Staff was rude - when mentioning that drinks weren't out until almost 4 hours after they were scheduled to be out, was told "well, they are there now; what's the problem?"
Speaker was interrupted by event manager dropping off a bill for "immediate" payment; was informed "we need payment before I leave for the day day" and "I am leaving soon";
Staff was loud in the kitchen area and EVERYTHING they said was heard by our meeting group and interrupted our presenters;
NO event staff was present the night before during set up or even the morning of the event. When we called the event manager the morning of the event, was informed "I don't work until 10:00." If an event begins at 7:30 a.m., that is not acceptable.
In short, the venue has potential, but until they get some competent staff I would not wish this venue and all it's issues on my worst enemy. read more
