I have gone through this agent and had no problems for about two years, but this year was different. I got a letter saying that my policy ended in June, so I made my first call to them in the beginning of May in order to renew my policy. The woman I spoke to (Dana?) informed me that because I had a low amount of coverage, I should probably get the next highest policy. She said she would quote me on two different policies which sounded good to me. The first couple of times we spoke, it was difficult to get her to stay on the phone for more than a few minutes. I would be promised a call back and would never receive one, or would get one hours later. She asked me the same questions over and over as if she was not listening during the previous call or did not write down the information. Today was the last straw. When I called, she told me once again she had to pull up the information and it would take two minutes. She said she would call me back in 5-10 minutes. Fourty-five minutes later, I called her. I was put on hold for 5 minutes. I hung up and called back. When she finally answered, I told her that I had gotten insurance through another agent (which took me all of 5 minutes) while waiting for her to call me back for 45 minutes. She was very rude and gave me an attitude. NEVER AGAIN read more
