Irresponsible placement of a burning candle caused my veil and dress to catch fire in the lounge at the masquerade event. I asked to speak to a manager about this serious issue at the bar, and was told "it's the owner's birthday," before the charmer of an owner acted condescending and dismissive at me for daring to complain.
All I really wanted to hear was a sincere apology, and the removal of the candle from the seating area so it wouldn't ruin anyone else's night. What I got in return was a "wicked" double down, "Yeah, we have *real* candles here!"
Look, I don't care if a place has real candles. My point was that maybe it's not a good idea to have a (frankly-unnoticeable) black candle two inches away from a seat during an event whereby the establishment encouraged people to dress in masks, synthetics, cloaks, and gowns. In a bar area. In a venue that is not lit well.
I was being nice to other patrons by moving over a seat so there'd be room for them to sit, and got literally burned for it because of the owner's idea that this is ~aesthetic~
It could have been worse, and then what would this owner have done?
All that said, when I asked if there's anything the owner could do he shook his head and told me no. After begging, I had my two drinks refunded because I had to go home due to the hole in my expensive dress (nevermind the $20 ticket I paid to set foot in the venue). Yet the owner couldn't even execute this request without being agitated and throwing his hand in my direction like I was some unreasonable customer stereotype (which is hilarious because I've worked in customer service for years and I know I wasn't being bad as most others would have been in this scenario).
I would have cried if I hadn't been so disgusted by his behavior.
Maybe this establishment and its owner feels that it can treat their patrons this way because there's no competition for alternative scenes in this area.
Perhaps this is the reason why when I tried to reach out, I discovered the phone number they list on their website is deactivated.
Why the email listed on their website is invalid.
Why they don't respond to messages on this facebook page even though they had someone update under 24 hours ago.
And why they pretend to have zero accountability for things they are liable for.
By the by:
No, the venue isn't really impressive and it's kinda small & scuzzy inside (just like the owner).
The drink prices are reasonable.
The service is meh.
It's difficult to find parking during events.
But you might find a DJ booked here with alt music that you like if you can tolerate everything else, including the part where management sees you as a number.
I'd never recommend this place in good faith. read more