1. Wicked Balloons

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2 years ago

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Sin City Balloons - Custom 80th Birthday Balloon Marquee

Sin City Balloons

(22 reviews)

Rather than going with a general balloon delivery service online, I wanted to find someone I could…read moreactually talk to about customizing a Valentine's Day balloon arrangement for my 2 year old niece, Bella. After a quick google search, I found Sin City Balloons. Don't let their website fool you, the service from Suzanne and Van was outstanding and very personalized! Suzanne was so amazing during the entire process, she even sent a picture to confirm delivery! The only reason I gave a 4 stars was the delivery fee was a bit pricey due to the distance from her shop to the delivery address, but with the quick turn around time and willingness to accept the order, I will not hesitate to order again!!! Thank you for the perfect balloon gift, Suzanne!! Ps. make sure to check out their facebook for more photos if you need ideas!

As a customer I have never been treated so poorly in my life. Suzanne was very rude and difficult…read moreto deal with. I hired her to do decorations for a corporate event and I feel like she completely scammed me and got over on me. Suzanne brought me 6 balloons and 3 very small letters balloons and charged over $200. She also charged for set up even though she did not set anything up. She was supposed to me at a certain time but chose to come earlier so she would miss me because she knew the quality of work she promised to deliver was not what was delivered. I called her to confront her and asked if she would come back to the location because I thought what she had dropped of was a joke. When Suzanne came back she was very argumentive and not willing to see that she had made her customers very unhappy. On top of that, Suzanne grabbed my arm in the middle of our discussion. I did not touch her once or get in her personal space so I do not know why she thought it was appropriate to touch or grab me. She refused to bring more balloons or do anything to appease the situation. The best she said she could do was offer me a credit for future use which I let her know I would NEVER use her company again so she can keep that credit. Suzanne is very unprofessional and sin city balloons is a scam. The pictures on her website do not match what she delivers. I can't believe I was charged over $200 for what was pictured below when I could've gone to party city myself and has them do it and pay way less. Lesson learned!

Eileen Entertainment - Wedding floral centerpieces

Eileen Entertainment

(120 reviews)

Downtown

I had attended an event in April @ The Park on Fremont for an early Mother's Day event. Cocktails…read moreand floral arrangement. The event hosted by Eileen Entertainment included a raffle for a gift card. I won it! An opportunity came for me to order flowers for a dear friend. I remembered my gift card from Eileen floral! First time customer with them and I could not be more pleased with the arrangement Eileen floral made! Fresh, beautiful, in season blooms! Simply gorgeous! I will be ordering all of my floral from Eileen floral from now on!

I wanted to share 2 experiences I've had with this flower shop! I made my first order for Mother's…read moreDay, I specified a pick up date on their website when i made the purchase and i get an email a few days later stating my order was ready for pick up. I immediately emailed the flower shop because i could not get through to them through phone which in a timely manner i received emails back stating it was a mistake in their system and my order would be ready at the date that i had specified for pick up, i pick up my order and i was amazed and loved my order. No problem there besides the error of getting an email for a pick up date that i did not set up. Now let's talk about my second order. I placed an order with this flower shop on September 3rd for pick up date of Sept 30th. I received again an email on Sept 7th stating my order was ready for pick up, then i received an email thereafter same day stating my order had been picked up. I immediately emailed them because clearly that was a mistake on their end. My pick up date was for Sept 30th not the 7th! After not receiving a response through email i called the flower shop on Sept 10th and explained to the employee who picked up the phone my situation which she stated she didn't understand why i received that email if she can see on her end that my order was for pick up date of Sept 30th. She assured me that she would fix it on her computer and i would have no issues with picking up my order on the 30th! Sept 30th comes, just yesterday. I get to the flower shop and they tell me that my order was picked up already either a few days ago or a few weeks ago. At this point I'm shocked because who the hell picked up my order and WHY was someone allowed to pick up my order who I did not authorize to pick up on my behalf and how did they get my order if I'm the one with the email confirmation and order was under my name. The employee at this point tells me that she cannot do anything for me but call her manager because they have proof that the order was picked up. I get on the phone with the manager and she tells me that she's the one who handed a guy my order, that he had a similar order number as me and his description of the flowers were the same as my order so they gave him my order ! Again, let's keep in mind the manager NEVER varified an email confirmation with this person and never asked what the name was for the order. At this point i got very upset because she proceeds to tell me that she can't do anything for me if the order was picked up. I questioned how someone was able to pick up an order before my pick up date if i never authorized or changed my pick up date. She was clearly no help! She then proceeds to tell me that she will not give me a refund, she will not make me the order again because the order was already picked up and instead offers me to pay for another bouquet for 50% off! Not only did they give my order to the wrong person but they also expected me to pay for another bouquet for 50% off. Mind you this was the second order i placed with them where i received emails for both orders for a pick up date that i never chose!! I asked for a refund and was told they were not going to initiate a refund on their end and instead advised me to call my back to dispute that charge ! This whole situation upset me very badly! I hope you guys get a better system when it comes to customers verifying their orders. Ask for proof ! Some of your arrangements are worth hundreds of dollars for you guys to end up giving it to the wrong person for not asking for proof of the order like an email confirmation or ID of the person picking up! Definitely will not purchase from this flower shop again. Attached is my order confirmation email, the email i received 4 days after placing my order that my order was ready for pick up and picked up, and a screen shot of the email i sent you guys that you guys never replied to, the call i had to make to you guys after not received a response from the email that i sent!

Wicked Balloons - balloonservices - Updated October 2026

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