I left a one star review but noticed their website does not include any of the negative reviews. so…read morehere is a glowing one:
btw once this was added as a 5 star rating it appeared at the top of their website.. highly trustworthy! *snicker*
Oh, what a dazzling masterpiece of efficiency and professionalism! On 7/9, we had the privilege of scheduling a pest inspection--because nothing says top-tier service like giving pests a head start while we wait eagerly for their arrival. Then, on 7/10, a mysterious service person (not even a technician--how exclusive!) graced us with his presence at precisely 10:30am, surely just to make us feel special.
Next, in a stroke of genius, he generously offers us a quote--an extra $1900 for vent coverage--like he's practically giving us a Christmas gift. Who wouldn't jump at the chance to overspend? Of course, we graciously accept the 'service' minus this dazzling upsell, even signing up for a monthly contract, because consistency in chaos is what we live for.
Then, at 3:55pm, the service gentleman invites himself over to spray, but alas, our busy lives (cooking, tidying, living) prevent us from clearing cabinets--such a shame! We politely postpone until the next day, with the ever-giving serviceman already contacting us at 5:05pm to make sure we're ready.
By 7/11, after diligently clearing the cabinets, the technician arrives at a generous 10am but refuses to do his job unless paid. Because who doesn't love paying upfront before any service is rendered? Our son calls from work, and I abandon everything and rush home, only to find the service guy has already left--like a phantom of pest control.
Around 1:00pm, I leave a check--it's almost a tradition now. But wait, at 5pm, he re-emerges, taking the check, running it through his ACH machine, and then, just like that, he's gone--no treatment, just a magic trick.
Meanwhile, we clarify the sacred contract--yes, the one that says payment is after treatment, because that's the natural order of things. At 6pm, I muster the strength to call customer service, where my newfound friend "May" and her sidekick Kassandra--who's super sorry and promises to manage everything--promise that some local hero named Brian will show up on 7/13 between 2 and 4. Because nothing screams professionalism like scheduling a rescue mission two days later and perfectly timing it with their convenience.
Then, on 7/12, Brian, the miracle pest-slayer, texts my son confirming he'll grace us with his presence between 4:30-6:30 pm. We've even left the cabinets intact--what a considerate setup! But on the appointed day, at 6:45pm, the technician is a no-show, and our trust is further validated by his apology and the stunning news that we've been "removed from the schedule entirely"--without warning, of course.
I arrive at 5:30pm the same day to find nobody there, and my son at 6pm informs me that Brian's boss decided he's not on that route anymore. So courteous! I call customer service again, desperate to speak with May or Kassandra, but instead get a gentleman whose name I've forgotten--how charming. He casually tells me he "sees the trail of events on the account," as if this mystery is just a fun scavenger hunt.
Honestly, it's been an absolute joy experiencing this level of dedicated chaos. Thanks for the memories! DO NOT DO BUSINESS WITH THESE PEOPLE!