My family has used this clinic for the decades. While our general physician has always been helpful and knowledgeable; the problems always take place out front. Over the years the unlicensed receptionists have constantly asked for in depth medical information which they do not need in most of the cases. They also discuss and repeat the information loudly enough that I have learned many things about my neighbors that I had no right to know through HIPAA. The worst was what happened on the 17th. I called on behalf of my disabled mother to help her get a prescription refilled. I have not called this clinic for any reason in years. When the receptionist answered, I asked to be transferred to the triage nurse to get the prescription ironed out. Without asking my name, or any warning, this unlicensed individual on a power trip proceeded to yell at me stating I'm calling too often and that I'm not following my treatment plan. Ok, first, now I know why my mother is always so distraught and upset when she tries to take care of these things. I thought it was just getting difficult for her and therefor frustrating. Now I know that the people in the front office, who have no reason to know my mothers treatment plan because they are an unlicensed glorified receptionist, are rude, incompetent and extremely abusive. Second, my mother had called once for an appointment, once to get the prescription faxed to her mail order, and once to get a revised prescription for local pick up because the new medication she received from her appointment wasn't available at any of the pharmacies in the area in the previous 10 days. I assume it's my mother she thought she was talking to though who knows since she never did ask my name. Seems like that should be the first thing someone would want to know who is answering a phone for a business. Particularly if they are planning on berating them. The reason I had to call is because the clinic never bothered to return a call for clarification from the mail order pharmacy. I'm noticing a trend. They probably couldn't get past the obnoxious woman whose job is literally to answer the phone and transfer the call if necessary. After returning the tail chewing I received by explaining I wouldn't be calling if they had done their job she said fine. She'll give a note to the triage nurse though, again, never asked for a name. Having been a licensed nurse, and an EMT, I would love to know what gives an individual who knows essentially nothing about medicine except what they are gossiping about in the front office the right to provide medical advice to anyone. The doctors are generally good, but please protect your loved ones! Do not let your elderly family members be subjected to the abusive and inappropriate behavior of the office staff in this clinic! I have told my mom that I will take care of reordering her meds from now on. It's no wonder her state of mind has been deteriorating so much. If this woman had been a licensed professional, she would know that the number one goal is "do no more harm". read more
