This is our 4th time using Whitewater Voyages, all 2 day trips, all with the family and WOULD NOT go with anybody else!
After saying that there was a experience that I would say needs improvement, The Front Desk. We arrived early appox 1 hour before check in, and met A.J. a very nice young man who explained that check-in was not till 10:30. No problem we'll go shopping for swag at the store and found some very cool swag.
We returned at 10:30, all six of us, excited of course!!! That is when we met the young lady at the front desk. Didn't catch a name but had long brown hair, about 5ft 6. We'll call her The Gatekeeper, nobody goes anywhere or does anything without the Gatekeepers approval.
At 10:30 we all tried to check-in and the gatekeeper took two steps out of the office and abruptly told us in a stern manner that check-in was not till 10:45 and walked back in the office. At exactly 10:45 the Gatekeeper yells at us to line up and check-in, all this while we (customer) are busy getting ourselves together for this adventure. We proceed to outside office area, at that point we are inspected by the gatekeeper...cannot bring this can bring that. So we all get ready, all 6 of us. I have a backpack ready with all the drinking bottles and sunscreen needed for all six and bring with us for final inspection by The Gatekeeper. At that point she says" what is that?" I explain its our water and sunscreen for the raft. The Gatekeeper then raises her voice and says "ALL WATER BOTTLES AND SUNSCREEN HAVE TO IN OUR BAG"!!!! and stomps away. I am a 62 yr old man and expect to be treated with the same respect and dignity as anyone else. Not a good start or experience for a company that relies on personal connections. Now to our guides...
My family of 6 had Bull, Nick and AJ as our guides. The only words that can describe our guides are incredibly AMAZING!!! We connected with almost instantly. Bull is the quite leader of the group and showed his leadership skills over and over again. His positive outlook, warm smile, and relaxed demeanor as well as his incredible knowledge of The Kern put the entire group at ease. He was the veteran and it showed!!!
Nick was our guide on the raft, he was the guide in his prime!! Young, fun, knowledgeable and had us rowing as a team in no time flat. Getting us prepared for the next upcoming set of rapids and how we where going to attack it, then letting cool off in the river in between. He had us laughing and enjoying our day in minutes, a far cry from the Gatekeeper. Except for his "dad jokes" Remember the birds of love Nick? HILARIOUS!!
After a few sets of our first rapids,and some great rock jumping we made it to camp.Our guides Bull, Nick and AJ went to work in the campground kitchen providing us with a legendary dinner and snacks, amazing how hard these guys work nonstop to provide their guests with a life long experience. They worked so well together as a team!! As a football coach for 15 yrs I know what it looks like! Now here is the kicker..
After the whole Gatekeeper experience I had forgotten our small cooler with the preferred drinks of my family, a few beers, Diet Pepsi, sodas etc. I explained this to Bull during some small talk and he contacted his office and they went out there way and had the cooler delivered to our camp!!! It would have been easy to blow off my mistake, but not these guys!!! I was told several times that it was our vacation and are going to be sure that its perfect....IT WAS!
the second day was a great breakfast followed by an afternoon of Class 4 rapids and it DID NOT disappoint! Nick again had us dialed in and ready to go! At one point we hit a rather difficult rapid that required some very technical paddling, 3 of our group including my kids, ended up being members of The Kern River Swim Team.It was pretty scary at the time, as you can see your kids eyes get big and looking scared. Nick had us all staying calm and we got everyone back into the raft and the bottom of the rapids.... Everyone calmed down and that is when Bull showed gain and said something we all remembered. "That's why you are here, for the excitement!" Shoulders dropped, eyes calmed....he was right! We had a great lunch half way through our second day, met our bus driver Graham who is the coolest olde rafting dude, living his dream.
Seems everyone on the river, from the guides, to the bus driver are living there best lives doing what they love. Thank you Bull, Nick and AJ for taking care of the most precious thing I have ...MY FAMILY. GOD BLESS YOU ALL! Whitewater Voyages has gained four more lifelong clients in my son, daughter and their significant others.
AJ keep doing you, doing great things with your young life! Good on you sir and your folks. read more