Darryl and Chance, in the Service Dept were helpful and took great care during my Miata's…read morePre-Inspection. And Red, in Used Car Sales was verhelpful and friendly.

Moving goalposts at Family Mazda. Be aware…read more After my daughter's car was totaled and during the second weekend of car searching, we eventually wound up at Family Mazda. We own a 2023 CX-9 and the dealership experience back then, under the Moffitt name, was excellent. After a poor visit back in 2024 under the new ownership, we decided to give them another chance. Unfortunately, that was a mistake. Over two weeks, we worked with Owen on a new CX-50. Early on he assured us the trim included heated seats (key feature for my daughter), only for us to discover later that it did not. He blamed the Mazda website, tried to upsell us to a higher trim despite knowing our budget, and even pushed a CX-5 despite knowing we were not interested in that model for her. So the deal stalled for a couple of days. Despite all that confusion, eventually we decide to move forward with the original numbers we agreed on, contingent only on seeing and test driving the vehicle after they completsd the dealer trade for it. My daughter drove in from out of town for this, based on the assurance that the deal would be honored. When we arrived to finalize everything, he suddenly "forgot" the special promo this entire deal was structured on - being the same promo we'd discussed consistently over the life of this negotiation (ice storm also delayed things). After multiple trips to the sales manager, he returned with numbers nowhere near what we agreed to. He even "forgot" the down payment amount the entire deal was built on. His final attempt looked correct at first glance, until we noticed he'd quietly increased the down payment by $1,533 to force the monthly payment into that original range. At this point, it was clear..either the original, "agreed" deal was never real, or they were hoping we wouldn't notice the changes. This wasn't just some misunderstanding..it was a low level tactic used only by salespeople who do not respect the customer's intelligence. Inexperience mixed with ego is not a good combo in sales, and it cost them our business. The situation even got my wife (who is very non-confrontational) visibly confrontational. That fact alone says enough. There is more I could say about how this was handled, but for the sake of keeping this review as brief as possible, I'll leave it at that. Between this and my experience in 2024, I can confidently say: we will never return to this dealership. Moffitt Mazda, you are dearly missed.

I can't speak for anyone else but what I can say is from the initial call inquiring about their…read moretechnicians so I could get my vehicle towed there to arriving and the positive energy and smiling faces I would definitely recommend this dealership. Tiffany was the initial point of contact with my concerns and questions. Thank you for your grace, knowledge, listening ear and patience. I had previously had issues with another dealership in Texas with repairs ( Vandergriff ) they are not linked ( no relations to Red River ) once I arrived I just walked up to Ms.Ashley and was all good from there. It's so much I can say about Ashley, knowledge is power especially when it's used and taught to others. I did throw her off when I asked about the certification of the technicians which was funny but she understood once I explained lol. Extremely helpful, patient, genuine and most important TRUTHFUL! Thank you even the technicians you all are greatly appreciated!

Got my vehicle serviced today. When I picked up my vehicle was given a different price for service…read moreprovided than what was originally quoted and was told nothing about what was done, seen, preventative, or even recalls. Really expected more from the service department from Red River Chevrolet. Very poor communication with customer.

I'm on my 5th VW since 2013, all purchased here. Love the cars, love the sales service, but…read moreseriously, getting the switchboard to answer the phone is tough. And when you do get through, whoever you're sent to does not answer either. Loops back to the operator, and you guessed it, no answer. Don't get me wrong, everybody is helpful, everybody is over the top friendly, but answering the phone is just in the skill set.

I scheduled an appointment for service on my Volkswagen for a check engine light. I was surprised…read moreto be able to schedule for the next day using their AI system. So I drove over from Monroe (1-1/2 hours) for the 9:30 appointment. When I spoke to the guy at the service desk he said I'd have to come back in 4-5 days and then leave the car for 3 days so they could work on it. What a waste of time! The new AI answering and scheduling system is terrible. And the service manager was no help at all.

Mike in service gave me grim news about my 10 year old 4Runner. A very expensive system had failed…read more So I made the decision to just look at the new 4Runners. I inquired about a good salesman and he referred me to Mark Bailey. Mark was amazing he let me do all the talking and was not pushy at all. He took all my wants, needs, and dreams and made them a reality in less than 24 hours. Matthias finalized my warranty and made it very easy to understand. It went from very sad situation to getting my dream 4Runner in less than 24 hours! Easiest vehicle purchase I've ever done. Go see Mark he listens and makes things happen.

WTF, please stop putting your dealer logos on cars. It was flaking off by me rubbing it of with my…read morefinger. So I tried to polish the rest of the letters in black glue off by hand and this happen. The logo was burned into the base coat and clear. Now I will have to pay and spend more time to take it to a body shop to touch up paint and refinish this area. This is total crap ya'll should be sending me a check to get this fixed. Can't you just sell your cars with a dealer license plate frame like good old nomal dealers. I wish this site would allow no stars. You guys suck!

If I could give 10 stars, I would. Contacted another Dodge dealer about an airbag recall on my…read moreson's car. I said my car would be in the shop for five days... I was like, "no". Contacted Landers Dodge spoke to Shelbi. What a complete breath of fresh air... I think the incredible start was a service Advisor actually answering the phone. Completely professional. Said I could either come in if I made it in by 10, they would have it out by four. Or the other option was the Mobile service coming to my home.. I chose that. Justin. Former marine, so incredibly nice. You know the kind of guy that smiles incessantly while speaking? That's Justin.. I feel like he could take this car apart and put it back together piece by piece. I would recommend Landers, Dodge Chrysler Jeep RAM to everyone I know without the slightest bit of hesitation.. whoever hired these two, please duplicate this over and over..

worst service I've ever had. brought my truck in because the trans is shifting hard, injectors are…read moreclogged and both front wheels making a rattling noise. in return I got a $10k quote for basically every part on the truck that isn't covered under warranty and still have no idea what's wrong with the original issues I brought it in for. on top of all that, I opened my vehicle to door handles tore apart and had to argue with the technician because "he didn't touch the inside".... highly recommend going else where. these "technicians" are an absolute joke. as I'm typing this I can't go over 20mph and have so much smoke behind me I can't see the following vehicle and this is after having my vehicle sitting there for over a week without any fixes whatsoever. not even the tire rotation I asked for.