In our experience, White Wolf Lodge was extremely dishonest and had terrible customer service. Important items were misplaced by staff, which led to an interaction that never should have happened. Instead of taking responsibility, they denied the situation entirely and claimed it never occurred, even after later evidence showed otherwise. Rather than attempting to resolve the issue professionally or offer an apology, they escalated it unnecessarily and refused to make things right. The lack of accountability and poor communication only made the situation worse. Overall, this was a very upsetting experience, and we would not recommend this place based on how they handle mistakes and treat customers. read more

We dropped into this store on a whim to see what their rental prices were for equipment! Needless to say, we saved between $10-20 per day, per person on rental equipment over the resort without the high deposit. The staff were super kind, knowledgeable, and helpful! The sweet cashier that signs you up for the equipment is amazing! Her whole family works here! The gift shop is cute and we ended up with some souvenirs that were also way cheaper than the resort! The equipment was all in good shape, no smells, helmets looked just about new! Overall, we would recommend many times over versus renting from the resort! They are open long hours for returning gear! They had fudge and BBQ there, but we never ended up trying it. Smelled good though. read more

White Wolf Lodge - Snowboarding equipment rental - Gift Shops Near Me - Beech Mountain, North Carolina

The only BAD Choice on Beech Mountain. The heavyset woman that owns this place has anger and bad energy. We rented our gear here and purchased things from the store, we bought a pair of ski pants for my daughter and she didn't like them so we asked to return them 20 minutes later. The woman said no returns exchanges only. I thought it was strange since it had been 20 minutes and said we've spent over $500 there already, "can we just return them". i asked The anger in her and her facial expressions were scary, like seeing a monster. She did a 50 percent exchange and a 50 percent refund. I tried to be kind and thankful but her vibe was pure hatred. A day later we came to return our gear after getting off the mountain at 10 pm ( returns are open until 11) we brought in 2 snowboards and skis but had more equipment in the car. She must have seen me on her cameras leave to get the rest of the equipment and decided to lock me outside for 10 minutes. She then acted as if we locked ourselves outside. I was still polite to her because i wanted to leave and be done with this place but WOW it was an unusual experience and she is a scary woman. Her dishonesty and vindictiveness is on a different level. I also feel i need to go through my credit cards to make sure she didn't add additional charges or do something sketchy because everything about her is sketchy. One other thing her restaurant food is really not good. There's tons of places to rent gear. Around the corner is Fred's, and Alpine ski rentals. Fred's also has a store and restaurant and the people are so friendly and helpful there. read more

Great food! Easy set up with order counter, self seating and they bring your order out to you. Good views and cute store with it too!

Best BBQ sauce selection I've seen! Sweet and Apple Butter we're my favorite. It's not a huge place but the scenery is beautiful. Great place to stop and eat after catching some slopes. I ate the pulled pork combo with baked beans and cole slaw. Cole slaw was good and the baked beans and BBQ were yummay! Our combo came with a slice a fudge as well. I thought this was a great idea which led to us buying some. Great marketing and fudge!! Inside is a country store as well with T-shirts and more. The ladies that helped us were very nice and food came out fast! This is a great grab and go place and if you want to stay and eat you can. Enjoy! read more

Great customer service so friendly. Great prices for ski rentals. When you walk in walk to the front and ask for a waiver so you don't have to wait in line for it, fill it out. Then wait in line to get checked out. Get the pulled pork sandwich from the little restaurant inside!!! Sooooo goooood. Also when you go to redeem your equipment hopefully JD is there to help get you suited up and pick out boots. He was the BEST!!! Such a genuine and nice guy and gave great tips for the slopes. Will be back next time I want to ski read more

The staff were super friendly and helpful. We saved a lot of time by renting our skis and snowboards here at the lodge. This is our 4th year renting a room for our annual scout ski trip. We brought a large group of 24 scouts and parents and we were comfortable and warm in our chalet. The view off the back deck was awesome! Thanks WWL!!! read more

My family ended up at White Wolf to rent our ski and snowboard gear, after a bad experience with another local rental place. The staff was extremely courteous and they had good prices, cheaper than renting at the resort. Additionally, the BBQ smelled amazing, and I wish we hadn't eaten lunch already. After talking with the owners, we learned they are building out the lodge to house disadvantaged youth and church groups for mountain retreats. Great people, awesome gift shop, great rental location right in Beech Mountain. read more

Very friendly and helpful staff for renting equipment. Fast and easy. Will rent here again on next trip to Beech Mountain.

If you're renting gear at Beech this is THE place to do it. The prices are extremely reasonable and it's a family owned business. Do yourself a favor and support this business! read more

Excellent location with a cute store attached to it!! Very cozy and convenient facilities!

Great customer service and friendly staff. Do yourself a favor and rent your gear here instead of from Beech Mountain Resort. They take care of their rental skis and snowboards plus ....the rental boots don't stink!! I asked and they explained to me the processes used to dry and sanitize the boots and that's dedication is all I have to say. Sadly, I rented my boots from the resort and they literally smelled up the entire cabin. Had to leave outside; febreze didn't touch it. My friends rented from here and I definitely will be next time! Their fudge is great also ha. read more

Our church group stayed for ski trip. The boys used the bunk room and it was great. Ski rentals were on site and we were able to leave for the slopes with everything needed. Gift shop and restaurant on site and staff were very friendly. This is our second stay here and we'll definitely be back. read more

The connivence of this lodge and ease of access to the slopes is great. The rooms are extremely spacious for all of our guests we brought on this trip. Great location and friendly staff! read more

The BBQ and all the sides are to die for! Culinary delight! Exceptional atmosphere inside and picturesque view outside. Love the mountain rustic appeal inside the whole place and the fudge was great as well. Worth the hike up Beech and the owners are exceptional people! You will enjoy the entire experience! read more

Great Customer Service all the way around - in the shop, restaurant, and ski rentals ! All their money goes to a great cause and they are really good people there !! They also have delicious fudge and cute souvenirs and t-shirts. I will alway rent from here before I got the slopes at Beech Mountain ! read more

We stop in here almost weekly for their pork and burgers. The atmosphere is family style and welcoming. They have an eat in area as well as deck seating overlooking the blue ridge mountains. They offer several hot sides during high season from green beans to Mac and cheese. During low season they offer the sandwiches along side chips, pickle, and homemade fudge. The fudge is great! We always take some to go. The gift shop is nicely appointed and offers ski beech shirts as well as beech mountain apparel, mugs, and cups. They also have wizard of OZ merch. They carry some children's toys, books, and games. So if you are stuck inside during one of the many rain showers you will have a fun activity to do. They also rent an array of outdoor equipment from bikes, to four wheeling adventure vehicles. They now have a climbing tower as well. I'm waiting for them to offer boldering or rock climbing garb seeing as they have the tower. I love that they are always thinking of different things to offer and provide tourists and locals with fun activities. read more

We took a 26 person youth group to White Wolf and stayed in their bunk housing. The rooms were beautiful, the hosts were incredibly friendly, and the views are amazing. I am so grateful for them and their hospitality. We also ate at their restaurant and bought fudge from their shop. Everything was delicious and reasonably priced. I would definitely recommend this location for groups and am looking at bringing my wife to stay in their chalets. read more