'elizspurls's wrote Have been to Whites since 08, every time I have had an examination they have told me the scale/polisher is broken and refered me to the hygienist' I too have experienced this, I used to see a female dentist M/s Ahmed who advsed me that all her scaling equipment had been taken off her and I had to make an appointment with the hygienist, she also insisted that I did not clean my teeth and that is why they were so sensitive. I was vindicated by the next dentist I saw who advised me my teeth were clearly no where near as bad as she had recorded in my notes. Today I called to see if I could attend an appointmet my son had made for himself. He made the apointment for the Christmas holidays whilst he was home from Uni, as previous comments show Whites are constantly changing appoinments and as such his was re sheduled for early Jan and therefore can not attend. I was advised by a very curt receptionist after looking at my records that as I had not had an appointment since 2009 I would not be able to use my sons appointment as it would be kept for regular customers, I would have to make my own appointment. This is a far cry from Whites calling me not many weeks ago asking me would I like to make an appointment as I had not been recently, Yes I replied , I have two broken molars and I am desperate to get them repaired but as appointments were booked so far in advance they culd not accommodate me as I would not know what days I would be available due to my shift pattern. So I still have my broken molars and no appointment and there was no request for a deposit. I explained all of this to the receptionist who conceded that I would have to have a cancellation where the dentist could patch up the teeth and I would have to have another appointment for the work to be done Oh and I would also have to pay a deposit over the pone when I made the appointment, given that I am an existing patient, I have kept all the appointments I have made, I do not owe them any money, I also consider that an emergency appointment may have been in order and I have not been to any dentist since my last appointment with them, I feel I was treated very shoddily. My experience of Whites is not good the first dentist I saw M/s Ahmed, was abrasive bordering on rude. The other dentist I saw Mr Barton was fine. Whites as a practice is not good, as previous comments have pointed out they are clearly only after as much money as they can get and yes I have arrived in time for an appointment and had to wait 45 mins. I shall in future go elsewhere, I do not give one star It woud not let me give a Zero. read more

Have been to Whites since 08, every time I have had an examination they have told me the scale/polisher is broken and refered me to the hygienist. Part of your NHS examination fee includes a scale and polish, as a paying customer I would expect that service, and if the scaler was broken, that they fix it, it was still broken 6mths later. I have also been refered towards more costly dental options, an example being the refitting of a crown, I was told a new one would be required at a cost of £300 I asked if I could simply have the old one refitted, as i could see that it was intact, this only cost me £16. This was after they hammered at it to remove the orignial crown. All in all I am not impressed with the level of customer service in Whites, asking for an appointment and negoitating the front desk only seems to compound the problem, Whites is both a NHS and Private Dentist, however I feel that whatever side you visit them from the empahsis is on making money from the patient, not the total patient care I would expect. read more

I have been a patient with this dentist for about 5 years and have always found them to be very helpful. The waiting room is clean and tidy even if the tv is switched to jeremy kyle!! Ive always been treated with courtesy and helped quickly when Ived had an emergency by the reception staff who always managed to find me an appointment and if ive had to wait i dont really mind because its always for my benefit that im viisiting the dentist in the first place. Please dont be put off by negative feedback, make up your own mind read more

I was away working in the north west when I managed to crack one of my back teeth, while eating breakfast cereal. I called a couple of practices close to the hotel to see if I could get an emergency appointment, but they couldn't fit me in. When I called Whites in Barnton they were very helpful. They fitted me in that day, repaired the tooth and got me out of pain. I'm really grateful of a good job done - and quickly too! read more