We recently purchase a second home in Pinetop, which was a very new experience for us. We worked…read morewith Tamie Aguilera and she was amazing. She was patient when we were stressed, available when we need her, and helped us find the perfect home for our family. We also worked with Darlene Palmer on all the back-office aspects of our purchase, and she was also incredible. Both are a great team and I highly recommend you work with them on any how purchases you do!

Tamie and her team are the BEST real estate team in Arizona. They are professional, responsive and…read moreprepared for every possible issue. While the other agent made the transaction as difficult as possible, Tamie came through every time to correct his mistakes and help me buy my dream home. Would highly recommend!!

Nicole is very able to determine what properties are of interest and efficient with our time. She…read morehas a great knowledge of her community and the locations she works in. Plus, she is nice and fun to spend time with.

In the past year we have worked with Nicole to buy a lot, sell a lot, and buy a home, all while we…read morewere three hours away in Phoenix. She has gone above and beyond with anything and everything, without hesitation. We've worked with three other realtors over the years in the area, and none can hold a candle to Nicole. Even when we were getting our ducks in a row to build a home, she helped us continue to look for houses that would be a great fit, just in case the right one came up. The day we were set to sign a build contract (with much hesitation due to escalating build costs), we found the perfect house, made an offer and had the easiest escrow ever. We could not be happier with our new cabin, and got so much more for our money than we would have building. Now instead of breaking ground this summer, we will be sitting on our patio, enjoying the views and mountain breeze. We simply cannot say enough good things about the incredible level of service that Nicole provides. I lost count of how many properties she went to in order to do video tours for us since we could not be in town quickly enough in this seller's market. She even handled our walk through for us by video chat. She just took care of anything and everything. We had no issues, no hiccups, not a single problem with any of our three transactions with her. She's great at communication, be it by phone, text or email. She has been on top of everything, every step of the way. We would recommend her to anyone and everyone. She's the one you want to work with.

Kim initially claimed she could assist me with selling my land but after several follow-ups, she…read moresaid that she couldn't help because that particular area wasn't within her expertise. It left me wondering why she didn't know this from the beginning? She then proposed connecting me with someone who did work in that area, but then again never heard back. I followed up again, to then be told the two individuals she reached out to were "too busy". She then offered to seek out more options, to which I agreed, but unfortunately, I never heard back from her. It turned out to be a complete waste of time.

This company really made an effort to find help for me. Thank you Kim for helping us in our time of…read moreneed, will send out more referrals.

No Regrets. I can highly recommend Mountain Retreat Realty to anyone who is planning on buying or…read moreselling a home in the White Mountains. I had the pleasure of working with agent Mia Johnson and she was a true professional. We had already moved from our home in Pinetop when we listed it with Mountain Retreat Realty. We pretty much just left Mia the keys and walked away. Mia and Stephanie recommended the listing price and we had offers on our property within 48 hours. When issues came up during the Due Diligence period Mia either resolved the issues herself or provided the potential buyers with a list of contractors who provided cost estimates for work items that were concerning to the buyers. In summary we closed escrow 30 days after we listed our home and the buyers appraisal came in right at the listing price.

This brokerage, especially Stephanie Crain has done a very poor job of representing our new…read moreconstruction contract at the Preserve at Bison Ranch in Showlow. After finding out that our new home foundation was turned 90 degrees so that our backyard would now stare directly into the neighbors backyard, she removed our agent Chelsea Slade from her post. She then spent about 5 minutes trying to make us feel better about the situation before basically telling us to take it or leave it while at the same time telling us that another contract term that provided a deck expansion was going to cost us extra. She then presented a letter from the developers attorney that they were canceling the contract due to a clause that states if there is a disagreement that they could cancel. The way this happened so fast tells us there is more to this situation than we know. She does not have the ability to problem solve but just cut ties as fast as possible and probably has a problem dealing with men. Beware of The Preserve and their representation and their one sided lengthy contracts.