I have lived in Guiseley for 37 years and have visited this pub many times before and after the business was taken over by Ember Inns. Where to start? The pub atomsphere has become more up market which is all very well but the workers are not. It was never a place I nor many people would go to before as it had a bad reputation among our local community. Now the pub has changed hands and employed new staff who don't live within the locality I do find certain staff and to my horror even the management unprofessional, miserable, unhelpful, the food is not always cooked to a high standard and the choice of music in the evenings does not support the most common age group (over 50s). Recenty it was brought to my attention, there are several unpleasent rumours around the area about the staff here from our youngsters without going into any detail so this has been just as off putting. To make matters worse and confirm my suspicions I have also observed a link to a website called http://www.beeintheevening.com and the subject line was under ''reviews of white cross hotel''
(which of course is not a hotel business) nonetheless a lady back in 2005 has spoke of the pub before the Ember Inns changeover, above the members comments posted by some ignorant and worryingly inconsiderate person working for the branch in Guiseley was a defence in respect of the pub being family freindly. All I will say is I wouldn't take my grandchildren there at anytime it is not worth the arguement or the hassle of the attitude from the White Cross Pub Staff :)
In the summertime, motorists passing the pub have seen children in the beer garden around smokers and it is not the best image for the White Cross Pub it only reflects on a bunch of nonsense hypocritical staff who change business ethics and policies each week when it suits their mood. Oh dear.
I have reported to the above site administrators to have such a statement removed immediately due to the slander and personal abuse which on both accounts are illegal content, I have not heard of anything like it before from a pub business or any business.
First Impressions of this pub are OK, try knowing a few insiders and you will never want to bother stopping there again. Good Luck folks.
Some advice. We much rather park ourselves at the Fox and Hounds pub in Menston, the service is less impersonal much more decent and freindly and better food served in a timely fashion. The staff are more responsible to the jobs they are given and my sons and daughters and freinds families prefer there rather than The White Cross for somewhere to relax and feel more comfortable.
Mr Hackleton. read more