My wife and I visited the store a few weeks back and while there, purchased a ring for her for Mother's Day. When we got home the ring was not in the drawstring bag. After checking with the hotel and places we'd been, I called the store, asked if the ring had possibly been turned in, and if not, was there another we could buy. Ali (sp?) the store manager said no it hadn't but told me she would mail a replacement out at no charge. Knowing that it being lost was most certainly my own fault, I said we would pay for it to which she replied no she wanted to send it no charge. So not only a really cool little store with great staff, their after sales customer care was outstanding. Where do you ever get that kind of service? Thank you again Whirled Arts in Fantan Alley and of Ali herself. read more