I got new shingles, drip edge, ice/water membrane, underlayment, turbo vents...etc., and a fancy warranty. While arranging this in person at their office, I was given a yellow copy of a form with some faint notations on it. But the rep said I would be getting an extremely detailed list of everything they're doing. When I realized this would not be a contract, but a report, sent weeks after the job was complete, I asked for a real contract, not just a yellow paper with very little on it, he refused. I should have backed out then - my bad. That winter I researched replacing my attic insulation and adding roof vents. I briefly emailed Wheatland about my plan to add roof vents, and they confirmed that the only way to preserve my warranty was to have them do the work. In the Spring, I had the old insulation removed and called Wheatland. A different representative promptly scheduled an appointment to do an inspection and an estimate. But Wheatland failed to show up for the appointment. I called and the rep apologized profusely and made another appointment for the next day. But they missed that one too! Again I called. But now the language had changed and they would only mention coming over if they had spare time. They missed a third "appointment." When I asked what was going on, the person said they normally charge 300 bucks for the estimate. I asked why are they only telling me this now? They said it was because I was such a good customer. This didn't make any sense, of course. But I was actually too angry to think straight. So I said I would consider this further and hung up. I'm feeling very frustrated. I really don't want to contact them again. Also, when I had the insulation removed and got a look underneath the roof deck, I noticed several things that worried me: where the chimney was removed, there is now nothing to support the roof deck but a trisected rafter with the middle part missing; the original tongue & groove deck is cracked and broken where the turbo-vents were installed; where the old vents were removed, there appears to be some sort of metal covering (don't know if that's ok or not). read more