All I can say is this is one of the best banks I've ever worked with. Long story short I was using…read moremy debit card to make a deposit but my card had an error and another CU's ATM ate my money -- Hapo's team worked with me and with in one week got my money back, my card working and now everything is working 100% Very pleased with them so far -- If you want a bank that's good and local to WA state check them out!!! I've worked with a lot of banks and first time they were my advocate with out me having to fight. Thank you HAPO for the GREAT experience.

I love how nice and helpful everyone is at this establishment. They went through a branch…read moretransformation during COVID and now they have many smart ATMs that help with all transactions. Inside branches they have guides to help you if you have any questions. I live on the east coast and I love their online and mobile banking apps. Transfers are done within seconds and I have many ATMs I can use here without a fee. If I have any questions I can easily call, chat or go online.

Solarity CU has the absolutely worst customer service of any financial institution I have ever…read moredealt with in my life.

Sandy and her team are wonderful! It seems like most banks have forgotten how to treat clients…read morelike people instead of dollar signs; Banner has not. My parents have banked here for years and I have seen up close and personal how kind and helpful they are. Thanks Sandy!!

From the owner: Since 1890, Banner Bank remains committed to being the best provider of financial services in the…read moreWest. Throughout our history, we've focused on delivering competitive financial services to the clients we serve. Our motto, 'Do the right thing,' is much more than a slogan at Banner Bank. It's truly what we expect of our employees and one another as colleagues. Banner Bank is heaquartered in Walla Walla, Washington, with locations throughout Washington, Oregon, Idaho and California.

Excellent Bank my husband has been here a year although I wish they offered secured credit loans…read morebut they dont in all we have been happy

I needed to pay on an account and tried to use the drive up because my baby and toddler had fallen…read moreasleep. I had cash in hand and my account number and was told that I couldn't pay on an account through the drive up window and would have to come inside to pay over the counter. It was literally the same person at the counter as the window.

My banker is always available and helps me with my chores as a Estate Admin. She is knowledgeable…read moreand proficient.

CHASE BANK WHEN I CATCH YOU. The ladies at the counter were…read moreso rude EVEN when I have a CHASE SAPPHIRE PREFERRED CARD. Unacceptable behavior and we were not allowed into the restrooms because they were a "restricted area". HELLO? Please improve on your customer service ASAP.

I don't bank at WF, but I needed to get my mom's account closed after her unexpected passing. We…read moremet with Jose Valencia, who helped us through this difficult process. We are very thankful for his assistance!

Frustrating that the only location open is 72nd ave!! Poor customer service to minimize services…read moreduring this time.

Not too long ago I came in to see if I could cash my Aunt's check or get it transferred to a…read moreconsumer check to take to my bank in order to skip the waiting period. This was suggested to me by my own bank. Heritage is my Aunt's bank, though not this particular one. This is the one I was unfortunate enough to have used. The first teller was professional, but didn't know what to do, and so the second teller had to step in as well. It was awkward as I was in between the two and there was no one else to handle the other guests. Finally the newer staff made the suggestion that the senior take over so she could handle the other patrons. This senior staff was not entirely professional. She was calling my Aunt for verification and I told her that she might not answer quickly, as she's sick, and asked if her letter worked/helped at all. She said, "Her handwriting looks good for someone whose sick." WTF is that supposed to mean?! So sorry my terminally ill Aunt doesn't have the shaky, end of age handy writing you'd expect? She made several other backhanded comments about me and how I was stealing from or taking advantage of my Aunt. Ended up leaving before I bit her head off. When my Aunt was home later that night, I told her what happened and she called the bank directly. Now I'm just making sure everyone knows what happened and how you'll be treated here. Like a damn criminal.

I came into the branch and was looking for information about opening an account recently and Sarah…read morewas so attentive and helpful! I would definitely recommend. What a great experience and she made my day!!!

Always friendly and amazing self service options. There are many ways to do my banking after hours…read moreand there online banking is the best that I have ever used.

Completely closed as a bank branch. Cash machine is also gone. No longer a physical presence in…read moreYakima.

Hands down the best customer service at a financial institution! I was a 3rd party and they took…read morecare of me so well that I switched my auto loan and all my banking there. Highly recommend!

Got fraud alert on my debit card. Cancelled IN PERSON. Issued a new card, IN PERSON. changed ALL my…read moreautopays, utilities, insurance, medical payments. etc. Went to use it 2 days later, REJECTED!! THREE TIMES. What if I'd gone out of town and stopped for gas. couldn't use it at an ATM. What had I flown somewhere, that I do often, and stuck in an airport, no card no cash. what if I'd gone to lunch and couldn't pay the bill? It's percieved as a fraudulent card and I get arrested? Guess who I'm suing? I've been with the same CU for 50 years, through changes of hand several times until it turned into GESA. I've worked with the same Loan Mgr, Ken Hargrove, for 30 years. Then I see all these bad reviews from others. I'm out! If I get any cancellations or fees from autopay, guess who's paying??