They need to get employees that are able to read what is in each order and ensure that all items are in that order. I had 2 items missing from my order and didn't realize it till I got home. And this is not the first time this has happened. I waited months before going back and it did no good. I have never had this problem at the restaurant in Orange, Texas and I have been there many more times than the one here in Sulphur. I love the food, but the service at the Sulphur location is awful. It's the employees that are awful and not the food. I will definitely be returning to the one in Orange (exit 873) but it will be a very long time before I even think of returning to this one. read more

I never thought we'd see this day. A Whataburger in Louisiana, wow such an announcement! Our beloved Texan chain has been brought out. Now we can expect Whataburger's to be all over not just in Texas. Heart broken as a Texan, don't be! This location still holds the Texan hospitality. When I walked in, I was greeted with friendly faces and service that surprised me. Thank heavens, the Louisiana Whataburger has its spirit. I placed an order for three meals, it was freshly made as I'm glad I waited with Texas pride. The food was all fresh and so good It tastes like it was made in Texas. Now all you Louisianaians can enjoy a Texas staple. Without the rush of waiting in the Texas traffic. Y'all got a one up from me! read more

I stopped at Whataburger for the first time since it opened up on Citiescervice Hwy and I was completely satisfied. I ordered a large double meet with cheese and bacon loaded with apple pie, fries and medium drink. It was a little pricey but it was one of the best meals I had in a long time. Services were great and people were friendly. Definitely going back. read more

Terrible experience, they fully explained my order to me and still got it wrong, i can not put into words how bad this place is. Asked for a buffalo chicken sandwich which is fried chicken strips, they gave me a grilled chicken sandwich. Pretty sure they gave me the complete wrong order that was ordered by some one else. If there was a way to put less than one star i would!!! GARBAGE read more

Service is ok but the late night crew is on top of there game here. Oh yeah an y'all got to bury the Dr pepper shake it's amazing.

Awful service. Most definitely understaffed. Got to the drive through just before rush, ordered a salad, and waited almost 20 minutes while they serviced 3 orders behind me. I hadn't even paid yet. read more

Best customer service I've experienced in a Whataburger! Friendly staff. Helpful. And my breakfast was on point!

1:15 pm Sunday 18 Feb 2024. Ordered INSIDE. 20 min wait for food. Food finally showed up. Bacon Cheeseburger/Onion Rings. X2 Sandwiches were SQUASHED FLAT and COLD ! Even though we were warned to be careful because the OR,'s just came out of the fryer, they were cold, too! Mot as cold as sandwich, but still cold enough to not really want to put them in my mouth. ...YECHHH! Iced tea needed to be walked past the tea bag a little closer. So weak I could read thru it! One positive note. Place was clean. Pretty sure I won't be back. Really disappointed. read more

Worst Whataburger even visited. Unbelievably slow. Not that many customers so no reason for taking 23 minutes for burgers!?!?! Staff- order taker surly. Staff delivering food was pleasant. Napkins- none available. When asked got 2 napkins for 2 folks. French fries not fresh. read more

Worst place ever! Would give it 0 star if i could. Waited at least 20 mins for food even tho there was only one guy in front of me. Food came out cold and not fresh. I checked the order and it was missing fries so i told the staff about it and they were so rude and said it's in there even it's not and told me it would take another 5-10 mins for fries. read more

Food tastes good. But they are extremely slow. 20 mins for a burger during off hours is crazy.

Nice employees but my burgers, onion rings,and chicken tenders were cold of course we were passing thru so I didn't go back but won't ever go back. read more

The service is terrible especially the manger that works around the 3a.m shift very rude disrespectful and doesn't know what plain and dry burger means I just spent nearly 40 dollars on 2 meals just to have it made wrong and the manger tell me thar I ordered my plain and dry burger wrong that they put mustard on plain and dry burgers I will never eat there again and will be contacting the corporate office and the local franchise owner if there is one about the rudeness and the unprofessional way the manger handled the situation read more

I ordered the whatacatch box meal from here on Wednesday March 20, and waited 45 minutes to get my order. Once it finally came out, they gave me the sandwich meal instead of the box meal. After that, I went up to the counter and said" hey I ordered a box meal whatacatch and yall gave me the sandwich. " Instead of just saying " oh no problem we will remake it for you , the waitress looked and me and said, " well I asked you which one you wanted and you told me that you wanted the sandwich meal. I said no, I don't eat what is on the sandwich so I'm sure I got the box meal. She went on to say that was NOT what I said, and told me there was nothing she could do. To lie and say that I basically don't know what I'm ordering is pretty stupid. I'll conclude with if your waitress is Kristina, then be prepared for her to always be right. read more

If I could I would leave not one damn star this place is the worst it's ridiculous having to wait an hour just to get to the damn ordering screen then to wait 20min just to order like what so dumb close this whataburger down or find better workers that actually works and not there for a paycheck I will never come back here ever again read more

HORRIBLE customer service. don't pull out your phone, they will say you are recording them and call the cops

My wife is a nurse and whenever she worked in Orange or Beaumont Tx. the 1st thing she would do is visit a Whataburger. So when one came to Sulphur you can only imagine her joy. The food is still great, the location is great and we love it but the service has much to be desired. We went to the drive thru 2 nights ago and the wait was horrible. It took us at least 30 minutes to get our food. We understand that good employees are hard to find these days but this kind of service is not going to help the Whataburger image we have grown to know and love. Still an awesome burger hopefully they can work though it and things will improve. read more

It wonderful to have a whataburger in Sulphur. There are very busy but they were able to navigate the crowd well. They have the best fast food burgers and fries, not to mention spicy ketchup. They are new and busy but they seem to be working through the kinks. read more