WHSmith is one of those truly British businesses, everyone in Britain would have came across one of these branches at some point in time, whether it be on the high street, in a hospital, or even a train/bus station or an airport with over 1,000 stores.
I came in this shop today to return a faulty item I bought from my local Middleton branch, while in Leeds hoping to get a refund.
The experience was okay but it could have been dealt with quicker, and the staff member who served me could have been much friendlier and more helpful, she just seemed to get on with it, making radio calls without letting me know what was going on.
Eventually, she had to get a member of staff to go upstairs and check the price, it seemed she radioed through, and she didn't seem to trust me and the price it said on my receipt, mainly because the £4.99 I paid was expensive for a folder of that quality, especially when it is only £3.49 online on the WHSmith website, which being broken as soon as I put my paperwork in, added insult to injury.
It eventually went through, she also claimed I paid with a voucher, although that was for another item I bought, and then she gave me the specific change meaning I had really high weight in my pocket with coins adding up to £4.99, which was a little frustrating that she didn't offer to give me any notes, and instead just the loose change from the tills. I paid with a £5 note so I would have expected that back, or at least the offer to swap the £5 for a penny to make the refund equal the correct total of £4.99
The returns process was difficult, but this store its-self is okay, it is set over 2 floors which makes it hard to just run in and do something quick like that, there is a decent selection of newspapers, it is pretty much your typical WHsmith store.
The location is okay, on Lands Lane near The Core shopping center, Little Waitrose and PRET A Manger, as well as being quite close to The Trinity shopping center, but I can't help but feel this store would have been better located in The Trinity, to be more central and easier for customers to notice it.
Due to difficulty with returns, issues with the store layout and minor issues with location, I feel this store only deserves 2 stars. read more