If I could give 0 stars I absolutely would. I want to start with saying the professionalism, compassion, and the integrity left with Lynn, Kim & Dr. Fontaine. They were the cream of the crop, best of the best. I've used him & his staff for a consistent 15 years before he started to take an understandable step back around the time covid started.
Dr. Fontaine knew my Schnauzer was allergic to vaccines and had a very scary episode that landed us at the emergency vet due to an allergic reaction. Since then he recommended we only titer test Cullen and that's worked so well for him. That was over 8 years ago. His itching, chewing, and allergy issues actually all benefited from this. His quality of life improved drastically. He did one last titer on Cullen checking for 3 different immunities and senior blood work, panels, everything he could and then retired before I got my results back leaving it to Dr. Jokey and staff to get these to me. This was in May of 2022. I've called several times to ask for these results with no avail. I was told they'd be emailed to me, nothing. Today I called and spoke with Vicky. I was very straightforward and asked her to get them for me or to at least refund my money when she said she couldn't find them. She then proceeded to tell me that I was rude and needed to calm down and not raise my voice. I had not once raised my voice or said anything out of the way or unreasonable. I spend thousands at this clinic and while I don't ever question the price or testing I do expect to get the results. I was told that Dr. Jokey would no continue with titers which is totally fine and up to her as it's her practice, but to not give a paying clients results that your clinic performed is unacceptable. It's been well over 6 months and I need to get my 14 year old Cullen set and seen by a new vets office! Which requires his records that I am LEGALLY entitled to and they are LEGALLY obligated to provide. When I went in to pick these records up and ask for my other 4 pets records I was told "good this whole office has had problems with you and we don't want to provide services to any of your pets. I don't have time to print that off but I will call an officer to escort you out." And handed an envelope that contained "his records." I will post a photo of the contents below! It was only one result of rabies. None of my other testing paid for was even mentioned. None of his labs or anything! My immediate response was to ask if Dr. Jokey had knowledge of this to which they replied yes. I haven't been in that office to meet ANY of that stuff since Dr. Fontaine left in May 2022. The only thing I've ever had contact with them over is to request these records and result and I've never done so in a rude manner. Customer service, friendliness, and compassion are everything and this clinic lacks severely in every aspect. I'm ashamed to have ever recommended them to any of my clients. As a pet professional I do not recommend this clinic. read more