Beautiful facility and there are some great employees that work there but we had quite a few issues while my mom was there. Our family needed respite care and we never got a break. Someone needed to be there to make sure things were being taken care of. But for the cost I say hire an aid at your home would be better. Short staff, temporary staff on weekends, employees especially on midnights working their butts off while others sit on phone. I've caught employees sleeping on job late at night while patients were wandering or getting into other residents rooms. I feel that memory care residents are sometimes taking advantage of because of their memory issues. The employees sometimes would shut off residents alert watchers but not take care of the issue and staff would say we will be back. Sometimes having to ring the watch again. For example my mom needed to go to the bathroom. Employee came in and they have 10-15 minutes to tend to them. They shut the residents watch off so employee doesn't want to get written up but my mom was never able to use the bathroom right away. The staff member didn't come back for another 30 minutes. Sometimes my mom said I couldn't hold it anymore. How mortifying for her. We paid good money and I understand there are some amazing employees too that had to do so much in a short time dealing with as many residents at one time. We were told that if staff was short handed, directors would step in, only for daytime shift. I eventually had to spend the night making sure that my mom was getting meds or get turned over. Food was good at first but about a month later maybe new cook but food went downhill. When a resident has physical issues such as twisted hips, you have to be gentle and not move them fast and rough. To hear my mom cry one day was heartbreaking. The day she passed, they were kind to bring us snacks and beverages. But as I found out with 2 other people I knew received blankets when they passed. It's been 6 months that my mom passed and still nothing. I feel it was because we stirred the pot and was on top of everyone in that facility making sure they did things right. Possibly something they didn't like. But again for the amount of money we spent a month with an empty room that we had to provide everything was crazy. Just remember if you go, they are going to not tell you all the facts completely. See make sure you ask a ton of things. read more