I lived in Westlake Apartments for more than 2yrs. I love love love the leasing staff as they were always pleasant and readily available to help resolve any issues I had. My problem is not with the leasing office, it's with the corporate office. Thankfully, Tiffany and Linzie try their best and are 100% of the time always able to handle problems so I never felt I had to call up the chain; however, the move out process, the end of the line is completely out of their control and that is where the problems begin. During my time at Westlake I transferred apartments once and now moved out, both instances Edward Rose has made my transition difficult, not receiving paper work on time and not following through. The leasing office will gladly take your calls and try their best to resolve the issue, but again it's only so much they can do once you've moved out. The people at the corporate level takes no responsibility for anything and they bounce everything back to the leasing office as if Tiffany, Linzie and the rest of the staff don't have enough to do already? As if they're not selling the units that keep the people in the corporate office employed? Linzie has stopped eating lunch to assist me, she goes ABOVE and BEYOND! She's friendly, professional and makes you feel like a valued resident. I relocated to Texas for work, Linzie made sure to ask where exactly I was moving to see if the company had any sister properties in my area. When I met with Tiffany and Linzie regarding breaking my lease they made me aware of all my options and informed me of the best route to take, I never once felt blindsided. I had to move in less than two months and they did everything they could to make my transition as smooth as possible. After all the leg work the people in the office do to shine the best light on the property, corporate goes behind them and fail at their job and find a way to pass the buck.
Here's the bottom line: I absolutely love these apartments. The design of them are nice and my neighbors were very friendly. The apartments are conveniently located next to almost EVERYTHING! Heat is included and my DTE has never been outrageous, the highest bill being about $85 in the hottest months when my air conditioning was running all day. I recommend these apartments. If you can afford to spend the extra cash I'm sure you won't be disappointed. Your stay at Westlake will be amazing, the staff insures that it will be. I can't speak for all Edward Rose properties, but Westlake is one of the best. The units are clean, the appliances are upgraded, and the landscape is beautiful and kept up. The few times I had to call the maintenance team after hours they were there within minutes and happy to assist as if it's 2pm instead of 2am; the maintenance team is amazing. The property manager and her staff are super personable and even with the many people they see each day Linzie and Tiffany DO NOT forget a face, you will feel like you're a part of a community at Westlake. The apartments are a little more expensive than some other places, but for what you get it's worth it. Above all else the staff really does make this place what it is, my hope is that the higher ups will recognize that and stop passing the blame!!! The corporate office and their lack of professionalism does not taint the hard work the staff at Westlake has done in my mind. Westlake is one of the best places I've ever lived and I will recommend them to whomever is looking in the area, but corporate should do better or let Tiffany and Linzie run that part of the business too. Westlake apartments 5 stars. Edward Rose 0. read more