I, no joke, go to this store at least three times a week for supplies and or questions. The staff…read moreat this south location is SO friendly and is very good about being proactive about helping customers. This hardware store is not the closest to our home but we will drive out of the way to go to this store because of the great service. Going to this store so many times one will notice that other blue collar workers in Hutchinson will come to this store also. I think that says something!! If these guys can't help you then no one can. Or at least they can point you in the right direction of where to go.

This place is a disaster, I dont know how the corporate office does nothing to improve the store…read more It could use some money toturni,to something that doesn't suck. Poeple are really nice but besides that the place is garbage, I recently worked there and everything is like this store is the red headed step child. The wages are low and I'm not even sure how they are still in business. I wouldn't recommend as a job, u can find d the wage anywhere and if u have any skill set at all then you will be tasked with all the jobs that take effect while the unknowledgable sit back and do nothing.

I have been waiting weeks for a simple vinyl flooring quote to come back to me. The first time the…read moreattendant read things back they got my flooring choice incorrect. The second time I called in, they still hadn't changed it. I have called in several times. Each time I call in I have to talk to someone different. Each person tells me it will be sent to me by the end of that day. What gives, Hutch Lowes?

Hutch has a really good Lowe's store. Over the past few years we have purchased four appliances,…read morebeen to the garden center more times than I could remember and shopped for home and hardware items. Recently we had a great experience with a purchase of custom shades/blinds, Lisa was very helpful and even gave us a follow up call to make sure everything was okay.

Have shopped for years, but today, it was very different. The helper seemed much younger than in…read morethe past. I needed to get some chain cut and the kid helping me asked an older associate what you cut chain with! When I finally got to checkout, only checkouts were do it yourself ones. No problem until I got to the chain which I had been given a slip of paper with the skew number and I also had one bolt and 3 nuts which you can't scan. The Associate at self checkout was deep in another issue for another customer and told me it would be best to go to the service desk. Soo I completed the checkout of the items that I had scanned, when to the service desk waited probably 10 minutes for someone to help me. Gave him the slip with info for the chain and he was confused. Said he was new and did not know how to enter it, he tried but could not get it, 5 more minutes. He called over another Associate who also explained she was new but did finally figure it out plus she had learned that morning how to deal with nuts and bolts, another 5 minutes. So checkout took about 20 minutes. Need to train staff or have someone who knows how to do stuff available. Not the experience I'm use to at HD.

Horrible experience here with Jim in the nursery area. I called at 11am to find some sod for my…read moreelderly parents, he assured me the had some. I drove 30 min from Hesston to Hutchinson. I walked in and said I came for the sod we talked about on the phone. He said sorry I sold it. I'm so upset with this. He said he couldn't have saved it for me. This will be the last time I ever go to this store. And I will let others know of this too. I would have liked Jim to offer to call around for some sod at other places for us since we drove all that way.