After 10+ years of patronage and tens of thousands of dollars of investments with this Vet clinic, I wanted to share my recent experiences here! First, I would NOT recommend that anyone take their pets to this location or patronized any of their subsidiaries or specialists' referrals. I will say that the ladies in the front desk area are lovely, sweet people and over the years, I would often bring or purchase them with holiday gifts for their service, however the recent change in Management is horrendous! I've learned that Manny is the "new" Practice Manager and in my opinion is doing a horrible job! I've learned that several clients, including myself, have recently left this location due to lack of accurate information, gaslighting patient for clinical errors and the poor service/response rate from management. I recently called out errors on one of my pet's vaccinations chart and had to provide my own receipts to Manny and team for them to even acknowledge the inaccuracy. He insisted that he was correct until I presented the receipt showing otherwise. This is poor leadership; I never got an apologize for that! I recently had to endure a terrible conversation with Manny today where he was just determined to be RIGHT, rather than engage in active listening, again, terrible leadership qualities, zero accountabilit! If he is in charge over there, I would advise pet owners to steer clear! I have never written anything negative about this clinic until today! That means something. I decided to follow Dr. Sanchez at Animal Hospital of South Bay in Palos Verdes, CA. She is a compassionate leader who deeply cares about the patient and owner. I will only work with providers, referrals or clinics who put their patients FIRST! I had an awful experience at western Vet and the dental group that they referred me to recently. Good leaders take responsibility- you will not find that at this location anymore. BEWARE PET OWNERS! read more

Dr. Veit is my dog's primary vet and we love the level of care she provides. Our dog isn't the easiest to work with, but the team here is always patient and knows exactly how to handle him. They're quick to help as soon as we arrive, and we've never had long waits in the lobby it's always in and out. Everyone is super friendly, professional, and helpful. We highly recommend this clinic for all your pet's needs! :) read more

I honestly don't have enough words to describe how thankful I am for Dr. Susan Sanchez. She is truly a miracle worker and a godsend. After consulting with multiple veterinarians--including oncology specialists--every single one refused to operate on my 15-year-old dog, Coco. They either suggested palliative care or told me it was time to prepare for hospice. I was devastated, but I wasn't ready to give up. Then I found Dr. Sanchez. From our very first meeting, she was honest, transparent, and incredibly kind. She explained the risks clearly, especially since Coco has heart failure and couldn't safely undergo anesthesia. Yet, unlike everyone else, she didn't turn us away--she was willing to take a chance. Dr. Sanchez performed the surgery under local anesthesia and successfully removed a large, ulcerated tumor that others said was "untreatable." I prepared myself for a long, difficult recovery--but to my absolute joy, by day three, Coco was running around like a puppy again. Seeing him happy and pain-free brought me to tears. Dr. Sanchez's compassion, patience, and skill are beyond words. She gave my baby his life back when no one else would even try. I will be forever grateful to her for her care, her honesty, and her courage to help when everyone else said no. Thank you so much, Dr. Sanchez, for giving us more precious time with Coco. You are truly an angel on earth. read more

The doctors are wonderful at this clinic. The staff also are courteous and helpful. The communication is great and they respond quickly if you have any concerns and questions. read more

Everything was great! I Was referred by my daughter, I loved the facility and staff. Pricing is average to most vets but definitely not over priced. read more

Western Veterinary Group - Uhtred - Veterinarians Near Me - Torrance, California

Love these folks, totally wonderful experience! Every single aspect, from records to visits to advice and caring, these folks are wonderful!! read more

Western Veterinary Group - Bitsy - Veterinarians Near Me - Torrance, California

Highly recommend Western Veterinary and Dr Rachael Strauss is absolutely outstanding. She is our Chow "Zeus" Dr. thankful to have her and appreciate her.so much! Had him neutered and growth removed. She and staff gave him the best care. Thank you Dr. Strauss and team! read more

Western Veterinary Group - Veterinarians Near Me - Torrance, California

I took my pet here after a fall and just felt like they were taking advantage of my vulnerable state. They wanted $700+ for x-rays when another clinic charged me not even $300. The front desk was unsympathetic to me and made me wait 10+ min after my appointment time. The vet tech was kind but the doctor seemed pushy about hospital stays and blood panel. She said it could cost thousands of dollars. This was when I left to research another clinic. They made me sign a waiver saying I am going against medical advice, which made me feel extremely guilty. I'm sure everyone here is extremely capable and they are trying their best, but unless you are willing and able to shell out thousands on a whim, you're better off looking somewhere else. Thankfully my pet has made a full recovery and is doing fine now. Don't think I will be returning here. read more

Just wanted to give a shout out to western Veterinary group for consistently doing well with my husky Laika . I have been taking her here for over 9 years and she always gets excited to visit. This past Friday I took her for vaccines , annual doctor check up and grooming. Summer heat can be intense for a husky so I really appreciated the doctor checking my senior dog for any potential issues. Also shout out to the staff groomer she did a really good job . I normally wash Laika but shedding season is difficult to control . She did such an amazing job, I could tell Laika was really grateful and happy to brush off her old coat. Lastly the office staff have been really patient and attentive . I was happy they were able to schedule Laika being that I'm terrible with returning calls to confirm. Over all good experience , Gracias ! read more

Western Veterinary Group - Happy husky - Veterinarians Near Me - Torrance, California

As a first-time dog owner, finding this vet office has been an absolute blessing. From the moment I walked in, I felt welcomed and supported by the entire team. The front office staff is incredibly friendly and approachable, always ready to help with a smile. I especially appreciate how easy it is to communicate with them, even by text, which makes managing appointments and asking questions so convenient. The doctors here are amazing--they take the time to thoroughly explain everything to me, ensuring I understand my dog's needs and care. Their professionalism and genuine care for my dog's well-being give me so much confidence and peace of mind. It's clear that they treat each pet as if it were their own. Special things to Josh, Diana and Dr. Welton Loki is lucky to have such a wonderful team, keeping him happy and healthy. I can't recommend this vet office enough. They are honest, compassionate, and truly dedicated to providing the best care for our furry friends. I'm so grateful to have found them! read more

Western Veterinary Group - Dog - Veterinarians Near Me - Torrance, California

Western Vet is a decent vet practice, I have used them for many years for the routine stuff- ear infections, vaccines,etc. I noticed that the dr comes in and you talk about what's needed, and you may say you don't want to do something they mention, but when the tech comes in with the treatment plan, everything will be on there and you have to tell them what you want taken off. This has happened repeatedly and tries my patience. What I do really appreciate is that they are efficient and the techs are really nice, the place is well organized. They are also good about getting my dog into a room immediately because he is reactive. read more

This vet I would recommend highly. Got me in fast I only waited maybe 5 minutes! Very friendly and helpful staff. Excellent staff and very knowledgeable and affordable prices ! read more

We've been coming here for over 10 years now so we've seen a lot of the changes w/ staff & had lots of treatments done including the times we had to get procedures/exams/surgeries & eventually put down our senior dog & to get the first vaccines for our new puppy. We never asked to see a specific vet, so we saw whoever was available, but most of the time it was hard to make an appt if you needed something since they're usually booked up. It was a very discouraging experience w/ Dr. Sanchez when our senior dog was having health issues in her last days & we weren't getting any answers or real help addressing her health issues. We know you were busy but it's your job to be present in the little time we had w/ you. BUT sending off our senior dog w/ Dr. Welton really brought back our loyalty to this place. She was so warm & professional in the short interaction we had w/ her, so we decided to stay for our new pup. However, we had a bad experience w/ the front staff member recently when making an appt for our puppy's health issue. This was the last straw. The receptionist said we never made an appt & instead gave me alternative times w/o any possible explanation or apology for the mishap. "Sorry, we may have accidentally forgot to put it in our records or we don't know exactly what happened but we're sorry for this inconvenience" would've been more than enough to shake this off, let it go, & reschedule, but all I got were blank stares into computers w/ no further explanation or interest. There were about 4 people but everyone was just looking at their computer & didn't look happy to be there. I get it I hate working too & it was the morning, but you're in customer service, so you should be careful about the energy you're putting off. For some time now, no one looks up or greets you when you walk into the door. Occasionally, there's someone nice (Morgan?), but most of the time they are reserved & don't speak until you speak to them. Maybe other people have different experiences, but mine has been that way for a long time every time I came in. I wouldn't just walk in thinking I had an appt, I wrote down the schedule details on all my calendars as I was talking to the receptionist. Please retrain your front desk to have more compassion & professionalism when dealing w/ distressed & concerned pet parents. You are the first ones we interact w/ more than the vet. You make the most lasting impression when we're calling for help. Sad that the front desk is what can make or break your desire to stay w/ the vet. All we need to know is that you care & are trying your best to help, but we don't feel that here anymore. No one looks happy working there. One of the staff: I believe her name is Morgan, is nice but everyone else there seems like you're annoying/inconveniencing them whenever you talk to them or ask something. Very sad that we won't see Dr. Welton but it's not worth it if these are the types of people that are now employed here. read more

I've been coming here for 7 years and the last 2 have been declining in overall experience, and today was probably the final straw. They canceled my 2 dogs appointments and said I canceled them. After showing them the confirmation emails for today and the only cancelation being for 3/14 there was still no urgency to make it right. Mynwife and I pass at least 3 other vets to go out of our way to continue going here, but it looks like we'll be trying 1 of those out in the near future. read more

My little rescue chihuahua that I had for a little over 3 months had what I thought was an upper respiratory infection. They got us right in, but they decided very quickly that she had congestive heart failure. They took her in the back and I was allowed to follow. All the vet techs & vets were trying their best to spitball how best to bring our girl out of her spiral. They had her on O2 but I could tell that she was struggling far beyond what was reasonable. Dr. Veit , who is always honest and caring, said what I was thinking. We had to let her go. But before they could get a line in, my girl took her last breath. I was devastated & sobbing. What struck me was all the vets and vet techs were crying too. Dr. Hoffman & Dr. Strauss both assured me that there was nothing I could have done differently that would have changed the outcome. WVG was started by one of the most caring person I've ever known, Dr. Mike Zareski. The vets there now serve their patients with the same love & compassion that Dr. Mike brought to his job everyday. I will forever be grateful for their dedication. read more

Western Veterinary Group - Her brother Scruffy snuggling her on their last night together. - Veterinarians Near Me - Torrance, California

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We've been with them for over 10 plus years since they have been at their other location. They are here in Lomita now and closer to us and thankful for that. Their service and staff here are great, very friendly and the place is very clean and they have treats for the doggies. We've taken our dogs here for checkups and although it can rack up $$ they give the best care for sure. One time we had a problem with the flea medicine/pill our dog had for allergy and feel it didn't help at all and the problem kept getting worse so they gave us credit for a free dosage. The company reached out and apologized for the inconvenience and they were nice about it, we appreciate that cause we had already spent a big amount to figure out what was going on.. but it's close to home and we love it here. Our Mookie although hates it but always does well with their staff when it's time for check up. Love how they are respectful when a pet is put down with the candle. we had to put our fur dog down a few years ago and it was hard but it lets others know that someone is going thru the process and to be respectful. Would def recommend. read more

I can't say enough about Western Vet - they are the best in every sense of the word. Every single person I've ever interacted with here has been wonderful. From the front desk, the vet techs, and the vets - I have no complaints. I recently put my dog, Frostie, down which pushed me to write this review because throughout the years, they've been there for him whenever I've called. Whether it be a last-minute appointment or emergency, they have always accommodated us. Our other dog, Gilligan, has gotten the exact same King treatment! Thank you for always being there for Frostie, and thank you for continuing to be there for Gilligan. read more

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I don't think I can ever say enough good things about the people here at Western Vet Group. We have been taking our cats here since the offices were on PCH in Lomita. What moves me to write this review is the caring, thoughtful way they treated us and our poor old sick Starfox just a week and a half ago. When we brought him in we found he was much sicker than we had guessed. X-rays and bloodwork showed there was only one way to help him; just one way to relieve his suffering. The compassion showed to Starfie and to us on this sad day was amazing. From the front office staff to the doctor everyone was so nice. Never rushing the decision, never rushing anything in fact. Someday in the future we hope to come in with a new little buddy for care here. read more

Western Veterinary Group - Starfox. Sweet to the last. - Veterinarians Near Me - Torrance, California

The veterinarians have all been knowledgeable and caring. I do recommend you make an appointment for earlier in the day, as with all medical / appointment businesses, things get pushed as the day progresses. Still, way better than the incompetent front office staff I had to deal with at my last vet, who couldn't even pronounce "Boo-Boo" (my dog's name) correctly. (Boba. S. M. F. H. ) So, very happy with Western. And their prices are similar to my previous vet. read more

Dear Jennie, Thank you for your response in regards to my concerns about Bello being misdiagnosed and your sympathetic condolences... (In which, I felt was a little artificial.) From your response it seemed like you care more about your image than the situation. Also, made us feel that YOU, yourself is a very judge mental person. read more

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Office Assistant Manager got Very Rude when we Ordered from Chewy.com Which was $75 Cheaper than Western Vet Group. Western made Mr Scarfo 95 y/o Veteran and USA Congressional Record Holder Mail in his Percription , because Western Wants to Force Elderly to Order at Way Higher Price from then ! F - Rank for Assistant Manager says TripAdvisor Top 1% World , she got Rude, said GO Elsewhere, this is our 4th Dog there and ZERO RESPECT !!! BEWARE of this Place with Meds or Pills or Flea Pills. Order From Chewy with No Rudeness. F - Grade for Today for Western read more

I called to double check my appointment time which I made one month in advance. They LOST my appointment for my kitten to be spayed. I told them in the beginning that I wanted her to get spayed before her heating cycle and the soonest appointment they had was near the start of her heating cycle. Now they said they can't do it. Very unorganized and now my kitten has to suffer because of it. The worst part was I could have found someone else within the one month time span to find another vet who could spray on time. Can I find a decent vet in Torrance area somehow?? It's been hard finding one after moving from Orange County. read more

Amazing Staff and very informative when it comes to your Animal. I love this vet and so does my dog Kross

Dr. Welton was my vet and I made an appointment with her to check on my cat who has hyperthyroidism and high blood pressure. He is on medication for both. Dr. Welton ordered a full blood panel. When she called me to let me know the results, she only mentioned the hyperthyroidism. When I asked about his blood pressure results, she said "Oh, I forgot to check, we will next time he is here." She FORGOT to check???? It was clearly on my cat's chart that is has high blood pressure and he is on medication for it. Had to pay for the blood panel and now have to pay for another one for the blood pressure medication results. The kicker here is that Dr. Welton was leaving the practice THE NEXT DAY and she didn't say one word to me. I was astounded at the whole situation. And did I fail to mention that I was charged $400 for an exam and bloodwork... Unbelievable! I never write reviews, but I just had to share this to show the incompetence and rudeness of this veterinary clinic. read more

I am really unsure how to feel about this place. I want to like it. Staff are nice and two of the doctors' bedside manners appered good, informative, professional, but I felt rushed. Costs are expensive in comparison to others. read more

Super super grateful for this vet group. I am a first time dog mom and my friend recommended this group when I brought my Oliver home. Oliver has had a few issues ranging from allergies, upper respiratory infections, and most recently paraphimosis which was very uncomfortable for my baby. Each time an urgent issue has come up, this group has been very accommodating and they even call a day or two later to check up on Oliver. The vets and techs always answer my questions and they even got him quickly scheduled for his neutering when his paraphimosis continued to get worse. Each time I bring Oliver here, he is always excited to see the techs. Nothing puts me as a dog mom at ease more than knowing my baby is receiving the best of care. read more

Western Veterinary Group - Oliver in good spirits after his neutering. - Veterinarians Near Me - Torrance, California

We took our dogs in for their annual check up with Dr. Lee. Dr. Lee was very careful with our dogs as she examined each one of them. Sadly, she said 2 of our dogs were a bit chubby and need to lose a couple pounds. Our 3rd dog was his ideal weight. Dr. Lee provided suggestions on how to get our food motivated dogs to eat more healthy with steamed carrots and broccoli. Plus, she recommended brushing our dogs teeth. Her suggestion of not being concerned about a full brushing, but partial brushing a couple times a week is better than nothing. Thankfully 2 additional doctors will be joining their team in February, as the three existing doctors are working themselves to the bone. Thank Dr. Lee, "the puppy popper". read more

Western Veterinary Group - Dr. Lee says she loves my messy hair. - Veterinarians Near Me - Torrance, California

I took my sick cat in on a Tuesday because he wasn't eating. Did blood work. All came back well enough for a 14 year old cat. The doctor was baffled and said I could take my cat to an animal hospital but I don't have that kind of money. Two days later my cat started moaning and In 15 minutes he was dead. Why didn't the doctor recommend me putting my cat down on that Tuesday? I'm heartbroken. I wasted my money plus it would have been humane of the doctor to recommend putting my baby boy to sleep on the initial visit. Money wasted and a broken heart read more

I don't usually share my negative thoughts & this is my first time to give a business bad review on Yelp, but I'm writing this for other pet owners who are looking for trustworthy veterinarian. My dog underwent surgery & I couldn't even meet the surgeon beforehand. That never happens if a human had surgery, right? The surgeon's name was Dr. Gilman, but another doctor did a pre-surgery consultation. Dr. Gilman was in the back office, but she didn't even come out to greet us. So I specifically told them I wanted to meet her on the surgery day, but that never happened either. I was very nervous at that point, but I dropped my baby off to the surgery anyway. As a result, Dr. Gilman didn't remove the second mass I told them to remove. ("Them" means their receptionists/nurses/technicians... Basically everybody I could speak to directly.) Once we realized we made an appointment to address that to her & when we showed up, they still said "Dr. Gilman is busy. So can we relay your comment to her?". At this point, I'm tired of *relaying* as if it's a game of broken telephone. They need to change how they operate their business. I am going to look for another veterinarian office where I can discuss my concerns to the doctor directly, where I can have transparency, where they understand that my pet is my family member. read more

We have been here a couple of times in the last few weeks. Once to pick up our dogs flea/tick medicine and once to have him checked out since he was favoring one of his front paws. Western Veterinary has been our dogs only vet since we got him almost 4 years ago we have always been 100% satisfied with the care he receives here. The doctors and staff are always very professional, kind, and patient when treating our little guy. read more

Western Veterinary Group - The have you wait in car and they'll come out and get your pet and when finished bring them back out to you. - Veterinarians Near Me - Torrance, California

My husband and I love this place. The staff is always kind, patient, and invested in the health and well-being of our senior dog, Sammy. They have bent over backwards to fit him in for emergent appointments, and genuinely treat him like he is their own dog. The facility is clean and well organized. They truly attempt to make the vet visit a cozy place-- fromkid-friendly movies on, to coloring books, to coffee/tea hot chocolate to sip while you wait on your fur-kid(s). Dr Veit is our primary doc and we couldn't be happier with her professionalism outranks any other vet we have had, and we trust her implicitly with Sammy-- and US! I can truly tell she cares about our feelings for Sammy. Her empathy shines through, truly. Everyone else is amazing too, we love our techs and the front office staff. To put it in perspective, my husband and I moved to Covina in 2020, a good hour or two depending on time of day, and we still bring Sammy to Western. read more

I can't even begin to explain what a godsend the entire Western Vet team is! We have been coming here for 7+ years. Everyone is an absolute loving, accommodating and caring dream to work with. The front desk, vet techs and practitioners! We really like Dr Norman but we have seen multiple Drs there and have never been disappointed! Dr Norman has Boxers himself so it's nice to have someone to level with on the breed of your dog. He is always so kind and understanding. Offers a LOT of solutions to our concerns and his delivery on recommendations and prognosis is always delivered with such kindness and genuine care for your dog. This entire group wants all of your furry friends happy and healthy! They quote treatment plan and pricing long before you get to checkout and treat your animals so you know exactly what to expect and if anything changes during treatments they give real time updates of anything needing to be added or taken off a treatment plan and how that changes pricing. The front office is always so accommodating and kind when scheduling and I LOOOOVEEE hanging out with them while my puppies are getting the best care possible in the back. My dogs don't exactly love the Drs office but the tail wags and kisses speak for themselves! From the bottom of our hearts, thank you to every single person at Western Vet. You guys are amazing in every way possible. read more

Western Veterinary Group - Veterinarians Near Me - Torrance, California

I've been coming to this location for more than 10 years and it just keeps getting more and more expensive. Medication is just so pricey here now. I got 4 pills for my dog's upset stomach that were over $50. For 4 pills! I paid almost $500 for my dog's upset stomach & ear infection. I know prices are going up on everything but maybe it's time I start looking for another location that may have more reasonable prices. read more

We take both our dogs here. They've always taken such great care of them. Front desk staff are always very helpful. All their doctors are great. read more

I have been taking my puppy here for almost a year. I LOVE THEM! They are super friendly. My dog was neutered and they were very attentive. Dr. Aubery is the best vet ever!! I recommend him. read more

They take great care of my 16 year old cat with kidney disease. She is thriving because of the care at this Clinic. Prescription refills are easy to get with 24 hour notice, the prices here are fair & my cat seems to tolerate most of the staff . There is a lot of compassion here. read more

Western Veterinary Group - I Love Dr Mayer & Wendy ! but that carrier is looking pretty good right now - Veterinarians Near Me - Torrance, California

Over the past 24 years that I have lived in the South bay I have taken my various animals to several different veterinary clinics. Western Veterinary is by far the best I've ever taken my dogs to. The front staff is super friendly and engaging when you first enter. They are super efficient and informative and quite frankly, very calming. My tiny chihuahua had to have oral surgery and I was very nervous about putting her under anesthesia. The doctor went over what would be done step by step. I was called immediately after the procedure and completely put at ease. The staff treated my fur baby as if she was theirs. The entire team at Western Veterinary are truly wonderful and I recommend them highly. Their caring really shows! read more

My puppy caught Parvo. If you know about Parvo than you know this is a deadly disease for puppy's. Dr provided us a plan which did not include any procedure which saved us thousands of dollars. Our dog is now healthy at 4 in a half months old. Thank you Western Vet read more

Western Veterinary Group - Kairo.. Maltese mixed with Yorky - Veterinarians Near Me - Torrance, California

This is the second time we have boarded our elderly cat, Fanny, at WVG. This time we asked to have her ear examined because she was scratching at it for 2 days. During our trip, Dr. Veit kept us informed of her treatment plan, which included checking her ears for infection, cleaning her right ear, and ordering ear drops. She also followed up on Fanny's renal disease and arthritis. Labs were drawn, and she was given an injection to help with her arthritic pain. When we picked Fanny up, Ryan (boarding tech), updated us on how she did and went over all her meds. When we boarded Fanny at another place a few years ago, she came home angry and terribly upset. These two times with WVG, she came home and acted as if nothing happened. She went right into her normal routine. The girls at the front desk are always so welcoming and helpful. I am very grateful to be established with this Vet group. Miss Fanny and I thank you! read more

Western Veterinary Group - This is Fanny who is 18 years old. - Veterinarians Near Me - Torrance, California

So lucky that have found such a great place for my dog's veterinary care. I have been with WVG since I adopted my dog and have nothing but nice things to say about them. The staff is so kind, responsive, and helpful- from the front desk to the techs to the vets. The facility is always clean. The lobby has dog treats, coloring books to keep children entertained, coffee, water, and Wi-Fi. I feel at ease knowing my puppy is well taken care of under WVG. Thank you! read more