My job (also in the medical field) encourages us to give what they like to call "charitable assumptions".
That's all fine and dandy, but I gave this place so many charitable assumptions, I could damn well be the next Mother Teresa.
Let me take you back to where it all started --
Last Friday, I was given the prescription for a left ankle MRI by my podiatrist in Torrance and told to go next door to schedule an appointment. I walked over to Torrance Advanced Imaging or whatever it's called (the sister branch in Torrance), and the waiting area was so small that I needed to step outside if I wanted room to think.
I walked up to the desk and the receptionist was COMPLETELY overwhelmed by how busy they were. It took about 15 minutes of standing around before she took my information and booked me in. Great. I made an appointment for the following week after work and left.
Not even an hour later, I get a missed call and voicemail from Torrance Advanced Imaging saying that they needed me to go to Westchester for the Open MRI. I'm not claustrophobic but at this point, I just want to know what's up with my ankle. I give Westchester a call to reschedule and they told me that there were no notes in my chart about needing to switch locations. As I was attempting to explain what happened, the woman I was speaking to wordlessly transferred me back to the Torrance office to reschedule for the Westchester location.
Let's fast forward to Tuesday.
My schedule opened up and I wanted to see if I could get an appointment 1-2 hours earlier than the one I currently had. I was directed to RadNet's general scheduling line and provided my information (as one does when calling a medical facility). This is when things started to go downhill:
1) I was appalled to hear that the person on the other line couldn't find me in the system.
2) After she DID find me in the system, she told me that there weren't any appointments at the times I wanted. That was fine. But what wasn't okay was her saying "I don't know why you can't take our afternoon appointment if you want to come earlier".
3) I asked her if I could be put on a waiting list in case someone calls last minute to cancel and she *scoffed* and said "we don't do that here, but you can call back".
Again, whatever. I agree to call back and reach back out during my lunch.
I happen to speak to this amazing gentleman named Paul. He was so bubbly and sweet. He told me the exact same information (there were no appointments at the times I wanted), but wasn't rude about it.
Later in the evening, I realize that there's another RadNet facility near my work and call the scheduling line again to see if THAT location would have anything. I was told by another gentleman that they didn't have anything for the time I needed. I also learned that there were no notes in my chart expressing why I needed to switch to Westchester. I was also told that there are no Open MRIs at that location, so they will be following up to see what happened.
Alas, my appointment time comes around and I park on the street. I get to the imaging center more than the requested 20 minutes ahead of time. I even filled out the paperwork before I got there (it's posted on their website!).
So I get to the imaging center and there's NO ONE at reception. Like.... *no one*. I sign myself in and take a seat. About five minutes later, I see a lady (tall, blonde hair in a bun) walk behind the reception desk. She had on grey scrubs and she looked out into the lobby. I gave her a smile and she acted like she was looking right through me. She messed around with a few things and then disappeared into the back before someone else (a lady with short curly hair) came out.
I sat in that waiting room PAST my appointment time. It was nearing almost an hour and I was about to leave when the receptionist asked the tech how much longer it would be. The tech came to get me and - as mentioned in another review - took me into another waiting room.
The tech was chill. He seemed tired, but I 100% get that. His bedside manner could use work, but he got the job done.
Would I come back here? No. Do I trust them charging my card before I even SAW an MRI machine? No. Will I be referring my patients here? No.
Take it for what it's worth. read more