We've been going to this Shell gas station for years because we've always trusted the quality of their gas. Today, though, we had a really upsetting experience.
When we pulled up, there was already $15 showing on the pump my husband went to use. He went inside to ask about it, and the employee said someone must have paid and driven off. We honestly thought it was just a lucky break.
After pumping additional gas, we went back inside to pay for what we added. At that point, they told us we needed to pay for the original $15 as well. We were confused, but we paid it anyway.
As we left, an employee chased us down, flipped us off multiple times, and then wouldn't let us merge back into the lane. The situation felt aggressive and completely unprofessional. We won't be returning. read more