1. West Marine

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Port Royal, SC

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9 years ago

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Bob K. I have bought there, a little high price, I've had…read moredelivered to FFL there. Mike has helped me out with purchased rifle BUT most recently. I wanted to put a sling on my AR. Didn't have new but went in back and found a used bracket for the butt plate. Charged $5.00 for it (fair) but charged $5.00 labor to put a screw in it. BS. Didn't have proper picatinny mount but had an offset. I mounted it carried my AR didn't like the way it hung. Went to return the 2 pieces offered half what I paid for them said they didn't take returns. Mike your customer service SUCKS I won't be back.

Yesterday (less than 24 hours ago) I purchased 3 boxes of ammunition for appx $70 to shoot my HR218…read morequalification. During the course of 25 round fire 4-5 rounds didn't fire. One round took 3 primer strikes and still didn't fire. I returned to the store immediately after the course of fire with the ammunition and the round that took 3 primer strikes. Their gunsmith took the round in a brand new firearm and confirmed it didn't fire and it was a manufacturers defect. He fired my weapon and confirmed it was functioning correctly. I asked for a refund and they said we have to give you the "used ammo price on new boxes of ammunition. 1/2 price of what I paid less than 24 hours prior. This is poor customer service. This is a product that could be the difference between life and death in a situation. 1st time customer. Last time customer. I would avoid this store at all costs. It could cost you more than just 1/2 your money back. It could cost your life.

West Marine - outdoorgear - Updated October 2026

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