WORST experience with an auto repair shop IN MY LIFE. Can TOTALLY CONFIRM the other 1 star review experiences here... Needed to have my father's car repaired. Was told initially that it should be no big deal to get it running well. So, we got the car to their shop and THERE IT SAT for AT LEAST 2 WEEKS before it was even brought in the shop and looked at. Virtually every time I called their business for a progress report (which was not often, maybe once a week) the owner Rich replied w/ a very rude and condescending demeanor. Basically, the impression was, that he was doing me a favor by even talking to me. After the first 2 calls, it got to the point that actually dreaded having to speak to the guy. So, about 4 WEEKS into this ordeal, (no, I'm not joking) work FINALLY commences on the car. (glad this car was not my dad's primary and / or only vehicle) Am told that certain parts will need to be replaced and / or rebuilt and it will take at least a month to resume work on the car. Was able to shorten this time estimate drastically, but NOT w/out MY OWN PERSONAL RESEARCH AND HELP. (lot more I could say here but, trying to keep this on point) Anyways, the bottom line is, they had the car FOR AT LEAST 2 MONTHS (probably longer if I recall) did a bunch of work that IN NO WAY improved the mechanical performance of the car (other than to say, it was running when they were done...sort of) But NOWHERE NEAR what I would classify as mechanically sound and reliable (which is what I initially asked for, and was told was possible) So finally, in the end, I basically ended up wasting around $1500.00 to get a car back that basically, ran no better than it did before it was brought to them....along w/ a heavy side-order of sarcastic, aggressive attitude. (I know I could've got the same results on my own w/ not much effort and a LOT less money if had the proper tools, time, health and energy to work on it myself) When I went to pick up the car, Rich basically sarcastically and aggressively back-peddled about the car's current condition and didn't even bother to acknowledge what he initially told me the first time we spoke. At this point, I just wanted to get my dad's car off his lot before he threatened to have it towed off or maybe even intentionally sabotaged out of pure spite. (which I seriously believe would've been his intention if I pressed the matter further) Also, it needs to be pointed out here, that every time I initiated verbal contact w/ him (mostly begrudgingly) I always tried to be polite and friendly. (after a while, you'll never know how hard it was to maintain this persona when dealing w/ him but, what choice did I have?) In closing, all I can say is if you need vehicle repairs BEWARE of West Hill Auto. I strongly suspect the owner plays favorites when it comes to customers, and if you're not in that inner-circle...WATCH OUT. Because based on my own personal experience and the majority of other reviews here, odds are strong that you'll be treated rudely and end up w/ a vehicle that's no better off, than if you'd not brought it to them at all....maybe even worse. I know I wouldn't recommend W.H.A. to my worst enemy and I'll never take another vehicle to them for repairs and wouldn't trust them to work on a Chinese-made Walmart bicycle...let alone a car. And chances are, by the time you actually get your car back, you won't be needing it anymore because we'll all be piloting flying cars by then. read more

Poor customer service. Rude mechanic and owner. Looks like he has scammed many other customers. His employee was not specific about their warranty program. He told me twice that if the same repair was done within 2 years, it would be covered by warranty. Then after I received the estimate, I was told that it is "2 years or 24,000 miles, whichever comes first." I expressed my concern to the owner who was defensive and made up every excuse in the book. He thought he was being charitable by giving me a used reconstructed hose for free. Seems like a very shady operation. I would not recommend. read more

Rich and crew have rebuilt two of my vehicles. New suspension, drive train, and tons of other work. I would take my business anywhere else. - Barlow read more

Terrible, Terrible , took my truck in for check engine light, told me it was EGR valve, $450 repair job, 5 minutes later light comes back on, took it back waited 4 days to take back, replaced EGR cooling system, $1450 repair, 5 miles down the road check engine light comes back on. obviously Mechanic doesn't know how to fix it. never again taking my truck to this shop. taking it to a real shop where hopefully will get fixed right. you would have thought owner would have given me a discount on second repair since they screwed up first job. NOT... Terrible, don't take car/truck there... read more

Total rip off. Will take your money and not fix the issue. While on his lot in his care, they broke my brake system and refused to look at it or fix it. Rick was a total douche bag, was condesending, rude. A total tool.. If you are a business owner, you are held to a high standard. Unprofessional, theif!! DO NOT TAKE YPUR VEHICLES HERE! Promised it would be fixed that day. No call nothing. I had to call the next day and was told oh we cant get to it now, after them having it for 2 DAYS. We will have to reschedule. THEN after I was told by a secretary there's no charge unless they fix it when I made the appointment, charged me for doing NOTHING to my car besides break it more! Now I have to take it someplace else to have the original issue looked at as well as the break system they messed up. WASTE OF MONEY AND TIME!!! Then told me to get the fuck off his property when I confronted him about the brakes. Absolutley unacceptable!!! read more