I've been looking into how GP surgeries should handle complaints, and it's important to note that all NHS practices must follow the same national legislation. Under the NHS Records Management Code of Practice, Complaints should be properly logged and stored, and many surgeries scan them into a patient's medical record so future clinicians have the full context. If a practice chooses not to record complaints in the patient record at all, it raises questions about transparency, continuity of care, and whether they're meeting their obligations. Just to clarify something for anyone dealing with GP issues: every NHS surgery is bound by the same legislation, even if their internal processes differ. Complaints should be formally logged and kept as part of a patient's record so that future clinicians understand the history and any communication or safety concerns. When a practice refuses to record or acknowledge complaints, it doesn't align with NHS standards for record‑keeping or good clinical governance For anyone wondering: NHS rules are the same across all GP surgeries. Complaints must be logged, stored, and accessible, and many practices scan them into the patient's medical record so other clinicians can see the background if issues arise in future. There are former complaints from a surgery from Chatsworth RD, Chatsworth Surgery, Chesterfield , Derbyshire have been removed from my medical records as well as my original diagnosis have been removed without my knowledge, consent and permission. Why would they do that? read more