Great to find a place that could sell me a custom size soccer net, which fit perfectly and was of good quality. However, as part of the order I also ordered a ping pong table net and clamps. Unfortunately what they sent for clamps were not what was pictured in the product description for item TTC-14. That would have been no problem, however they then proceeded to give me the run around, saying the correct clamps were on backorder. When I followed up in August they said they would send the correct ones. When nothing arrived I followed up again in September and was told the part would be sent out "today." Unfortunately that was another unfulfilled commitment, hence I disputed the charge for the clamps through my Visa card provider. Amazing how the simple act of customer service and follow up can be so difficult. read more

I have had a terrible purchasing experience with West Coast Hitting Nets. I purchased the CG-1 10×10×10 golf hitting net and frame in April 2015. I used it from mid-April 2015 to mid November 2015. I spent $900 on this product. I stored the product in a box, in my garage over the winter. I re-assembled the net and frame in early May 2016, using the instruction CD and the anchors provided to hold the net down. The net blew over one time. When my sons and I tried to resurrect the net and frame, the piping warped and most of the support fittings went from a 90 degree angle to a 45 degree angle. One of the corner supports actually burst. All of those components were built in house and all of them, including the very anchors AND WELDS that were supposed to hold the unit down, were severely rusted. I contacted customer service to advise them of my dilemma, and to ask for remediation. I provided photos of all the components. Customer service explained that my one year warranty had expired. Additionally, they explained that I should have known the frame was going to rust due to the climate in my region (New York State). They even sent me the amount of annual precipitation where I live and I am not kidding. There was no such caveat mentioned on the website at the time of purchase or I would not have purchased the product in the first place. I asked West Coast Netting to provide me with a new frame that would not rust. The owner replied that he would provide an upgraded frame, but told me that it would rust at the points where the piping met the fitting! AND adding insult to injury, he told me that instead of charging me the extra $250 for the "fix", he would only charge me $205 plus shipping! This is a great example of a deceptive business practice where a vendor like West Coast Netting, would sell a $900 product to my shipping address, knowing it would rust AND expecting (blaming)me to know the same! This defies all logic, and the absence of any caveat, (oh, by the way, the product that you are purchasing will rust)on their website is deplorable. I would advise looking elsewhere if you are looking to buy a product and be expected by the West Coast Netting to magically know it was going to fail. Nice. $900. read more

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DON'T USE THESE GUYS!!! I was building a custom netting ladder to my attic for my kids and thought that these guys could help me out. Seemed fine until I placed my order. The customer service was condescending and rude and made no effort to help me decide what was the best product to go with. I'm sorry that I'm not a "net expert". I had to hound them to even get me a quote (mine was a pretty small job- $350). After placing the order and waiting THREE MONTHS, they finally shipped something that didn't match my specifications. After letting them know, they promptly put me to the back of the cue (they already had my money) and over a month later I'm still waiting...! I sent them a message two days ago letting them know my displeasure and they said that there was another large order that took priority and that I'd have to wait. SAVE THE TROUBLE AND GO WITH SOMEBODY ELSE. DO NOT USE THESE GUYS! read more

Nice Quality Impact Golf net. Very durable! Made a special order size and it was ready quickly. Would recommend!

Kimberly, thank you for reminding me to revisit this as I promised. In fact, West Coast Netting DID promptly remake and ship a replacement net, and I received it in good order, so, my thanks for addressing the issue. My angst should really be directed towards the ordering process that seemed complicated, off, unexpected; in that after following a relatively painless wind-up, selecting type, dimensions, finishing touches etc, and carefully entering payment and shipping information the site abruptly dumped me out of the expected process, to finish up via a manual off-line procedure. That was not expected and left me somewhat distressed wondering if I had just been scammed; a feeling made all the more concerning upon learning my order had shipped to who knows where. I wondered how such a thing was possible when I had so carefully entered my information on-line. Especially after working through a really solid configuration tool. I had tried and given up on two other vendor sites to customize a net due to their horrible interface and confusing requirements. I thought perhaps getting diverted out of the process was a way to avoid dealing with PCI requirements. But then, why enter the credit card information on-line to begin with? It all seemed a little odd compared with every other online transaction up to and including dealing with overseas vendors that often seem like they could be sketchy right off the bat. That said, I will say that people wise, everyone at WCN has been at least pleasant and at most earnest and helpful, so + 5 for that. However, the I.T. side of the house needs some serious attention given to the order finalization and payment process, IMHO. -2. (Or at a minimum, a BIG disclaimer up front alerting customers to your process) read more