The Lindt Chocolate Museum itself is beautiful, informative, and genuinely enjoyable. The exhibits…read moreare well designed, the chocolate history is fascinating, the tasting stations are everything you'd hope for and staff interactions enhanced our experience. Up until the very end, our visit was truly wonderful.
Sadly, the way we were treated by staff as we were leaving completely overshadowed what had been a great experience.
While we were calmly waiting near the exit for family members who were finishing in the gift shop -- where they had just spent a couple hundred euros -- staff members became abruptly rude and aggressively chased us out of the building. Even more unacceptable, one family member was refused access to the restroom, despite being an active, paying customer who had just made a substantial purchase.
The tone used with us was unkind, unnecessary, and frankly shocking for a company that promotes hospitality.
Because of this final interaction, we would not return, and it's very unfortunate -- because everything else about the museum was excellent. A guest's last experience matters, and ours left us feeling disrespected and unwelcome.