Swung by the drive thru in for our FREE jr frosties. Girl on the intercom was friendly. No wait! Frosties we're delicious. Salted caramel was super yummy. FREE= awesomeness read more

Wendy's - Burgers Near Me - Houston, Texas

i came into the store with my boyfriend and i left my purse there on accident and didn't notice until a few hours later. i lost it probably around 3:30 and went to look for it around 6 pm. I walked into the store and asked if they had seen a BLACK PURSE and they told me they just cleaned the place and hadn't found anything. So i go back home thinking it's there and im searching everywhere for it. Now at this point i think it was stolen so i cancelled all my cards and called my mom. My mom ends up calling the wendy's MULTIPLE TIMES and they said they hadn't seen anything until my mom threatened to call the police then they magically had the purse. Then i go in asking why they didn't tell me it was there and the manager told me i asked them about a WALLET when i specifically remember asking about a BLACK PURSE. These people are EXTREMELY dishonest and i'm honestly so shocked someone could sit there and lie like that. these people were literally trying to steal my purse. read more

You can never go wrong with a cheesy baked potato and a vanilla frosty. My baked potato was just the right amount of cheesy too. The drive thru service was super quick. I was back at work enjoying my order in no time. read more

Wendy's - Vanilla Frosty Cheese Baked Potato - Burgers Near Me - Houston, Texas

I am a veteran, I've been around the country and I've been around the world. I have been to many different Wendy's, McDonald, many different fast food places. Never have. I ordered delivery and received a bun with three bacon strips on it, but be charged for fries and a full-on chicken sandwich. No biggie, I thought it's close to the holidays. People make mistakes. I called and asked them to reorder it again, but I also asked my doordasher to check the order. Sure enough they did it again. The people who work here are uneducated failed abortions or they think it's funny. Don't know which is worst. They should all be removed from the gene pool and fired. Straight up. Do your fucking job. read more

Wendy's - Me being charged for fries, a chicken sandwich with bacon, but all I have is buns with bacon - Burgers Near Me - Houston, Texas

The service here always disappoints. Everyone that takes the orders through the drive thru window is monotone, impersonal, and rude. Zero professionalism in the food service industry. The food is subpar too. Either their sandwiches are squished like someone smashed it after wrapping or the fries are ice cold. About the only good thing they have going for them are the frosty's. I feel that with the "new" renovations from a couple of years ago, they would also improve their staff. They have not. I would not recommend going here unless you had no other choice. read more

It's a Wendy's so you kinda know what quality of food you're getting. My only real complaint is that they constantly get orders wrong. It's so common that it has to be intentional at this point. Order a burger with no onions and pickles? You'll get no sauce and extra onions and pickles. Ask them to take the cheese off the sausage, egg, and cheese muffin? They'll take off the egg instead and leave the cheese. Like I don't expect a 5* meal from a Wendy's but they could at least try to get the orders right. Lol read more

I ordered 4 piece nugget and I only got 3 nuggets. The fries were extra stale and the food was not fresh AT ALL! I have no idea why they had me pull forward, maybe so they could do whatever until they felt like bringing out the food. This is not 1st horrible experience I've had here neither. I just hoped it wouldn't continue to happen. This is seriously one of THE worst Wendy's to go to. And not to mention they will never answer the phone so I couldn't even talk to them to let them know because it automatically sends you to voicemail. read more

Wendy's - Got 4 piece nugget & only gave 3! I waited so long for just a biggie bag and they short me a nugget. The fries were extra stale - Burgers Near Me - Houston, Texas

I haven't had such awesome friendliness in a fast food restaurant in a long time. I ordered at the counter from a taller young man (receipt said Travis). He was super friendly and was very quick. I had the spicy chicken sandwich combo and it tasted good and as expected from a Wendy's. The outside soda fountain however was completely screwed up, so customers kept having to go to the counter for drinks. Will update to 5* if they fix this and reply to this review. read more

Wendy's - Spicy Chicken Sandwich - Burgers Near Me - Houston, Texas

So I went to this location on my way to work for breakfast. Customer service at its finest today! I waited in an empty line. Had to repeat my order twice. She never said Good morning. Took my money, gave me my order. Didn't say thank you or have a nice day. The whole time she was talking on her phone. Didn't put it down once. And! She still got my order wrong!! Unacceptable. read more

Wendy's - This is customer service today. - Burgers Near Me - Houston, Texas

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Fries are always stale here and the burger patties usually look and taste like they've been sitting out for way too long. Nothing is fresh and any time you add a condiment to a burger here at this location specifically they DRENCH it in unreasonable amounts of mayo and mustard. I always have a bad experience at this location hence why I'm leaving a review. I go out of my way to drive to a location further from my home. read more

A manager on shift at 7 am on 6/4/23 was extremely rude taking our order to begin with but it gets worse there was a customer in front of us with a large boat. The clearance is only 9 feet and it was above that so speaking to me my husband said oh he's not even supposed to be in the drive-through and that's a stupid thing to do Not talking to anyone else but me . But at that point, the manager must've overheard as she was taking our order and felt the need to relay what we said to that customer, and at that point him and his brother proceeded to get out of the vehicle to start yelling and screaming at us, and then further antagonizing a physical altercation.That manager shouldn't have a job she put our lives in danger just to gossip idk what possessed her to do that? but it's pretty sad that she's so unprofessional I did not get her name unfortunately We left without food..... read more

1 star is earned! Look at previous reviews. Does the manager care ? Tables Dirty, floor is a mess. Soda machine is out of coke, Coke Zero....nobody cares at front counter. Out of ketchup? It's a burger joint! How can you run out of ketchup??? The Corporate Franchise should take a long hard look at this location and the service or lack of they put out. AVOID !!!! read more

When I arrived, this is for takeout dining only during the current situation. I approached the counter and found that only one staff member was wearing gloves. I pointed this out to the tall man who appeared to be the manager who was not wearing gloves either I asked him why he was not wearing gloves and he said they don't fit him. I said what about the staff and he said they should be wearing gloves I said maybe you should tell them so he turned around and told them and they put on gloves I saw three employees put them on without washing their hands and arms first. They put them on in full view. Now comes the interesting and scary part. The lady that was now wearing gloves was serving french fries, there was a problem with the machine so she reached under the machine and started working on it with her gloves on. She took off one of the panels and talked to a coworker they had a discussion about what was wrong with it then went about her business without changing gloves. I should have left at that point I know. A young lady was very nice and she came over to take my order and I was told the cash register behind the shield was not working they had the credit card machine on my side of the shield so the option was to give her my credit card she would use it at the window. I guess she would approve the amount lol!!! I paid cash she went to the window and that is when I received my change as mentioned. My order was placed on her microphone since the register at the counter was not working. The gentleman without the gloves came back to me without gloves and handed me the cash and coins I put the money on the counter immediately and sanitized my hands. At that time looking at the situation gloves, face masks, no sanitation the gentleman who was in charge working the window did not have gloves "because he didn't have any that would fit!" I decided to leave even though I had paid for my hamburger and I received my change I walked leaving the change on the counter. $10 hamburger includes the change all in all. Small price to pay escaping this battle field. Oh ,Yes, they put my soda on the counter but the person that placed it there did not have gloves on either. I walk out. Once again I am sharing this for those of you that are using this location and driving through through not knowing what is going on behind the counter and in the kitchen when you use the drive through. Needless to say this is certainly not a place to visit if you have any concerns about the ongoing virus. Wendy's again takes no precautions in their cleanliness. Not returning. read more

Wendy's - Burgers Near Me - Houston, Texas

Went in the morning on the way to work (a little after 8), did mobile app ordering. Service was polite & quick, but I was given the wrong sandwich. I ordered the sausage egg & Swiss croissant and got a sausage egg & cheese biscuit. Don't get me wrong - it was a good sandwich, and I do like that kind of sandwich, but it's not what I ordered and what I got is actually much cheaper than what I paid for. Only giving 3 stars because the food was good & the service was good. I'm not sure why these other reviews talk about the customer service as being bad, but that wasn't my experience. Maybe just don't go the last 30 minutes they're open? That usually results in rude behavior no matter where you go in my experience. These workers just simply don't get paid enough to work later than the posted hours. EDIT: updated from 3 to 5 stars. Have visited the location a few times since my original review, haven't had any problems with my order since, which was the only problem I had. read more

Received a notification from Wendy's that you could order a junior bacon cheeseburger for one cent if you ordered something else. so I ordered it on the mobile app I ordered two junior bacon cheeseburgers, two small french fries and two drinks for my daughter and her friend. Picked up the order drove home and my daughter said Papa, there's only one cheeseburger in the bag. I called the store and the person who said they were the manager advised me that I could drive back to the store and get the junior bacon cheeseburger but I didn't feel like driving back there. Just poor service no attention to detail. read more

Well it's Wendy's. What else can i say about it. The food is going to be what a typical fast food chain delivers. Though that's not what caught my interest. It was the automatic machine there since I've never seen a Wendy's with one which was a nice change for people like me who don't like going up to a counter and ordering thing. Now you guys are probably wondering that I'm weird for giving a review based on a machine but I find software like that interesting. Parking was ok, but considering that's it close to the Space Center and other places I can i imagine it being packed often. The visit was alright. Review 25. read more

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They close early. Manager was unhelpful, if you're too lazy to close when you're supposed to on a SATURDAY night then you shouldn't run a store. read more

I would give a zero if I could. I live in the neighborhood a block away and come here at least once a week to get ice and typically order a meal at the same time. I am not sure why I keep giving them opportunity after opportunity. Tonight I decided to call and speak with the manager about the visits. I think she said her name was Elsa or Elsie something like that. I was driving so I couldn't write the name down. That did no good. I'll get to this part later. My experience.....I ordered my meal and ice. The person taking my order was very unfriendly... not sure why I was surprised since this is the way it always is. I pulled up to the window and greeted them, as their typical all they said was the price of what I ordered. No hello, no greeting whatsoever. He was happy to take my money and asked if I wanted a receipt, to which I replied yes please and thank you. Still nothing. I guess killing with kindness doesn't work with everyone. He hands me my bag and walks off like it's done and clears the order as done. Take note that it was just the bag of cold fries and sandwich. No drink and no ice. This is a weekly occurrence mind you. They always hand me my bag, never my drink and never the ice. A lady comes, as typical around the corner with a bag of ice and hands it to him, I guess he assumed it was mine because I was still sitting there staring at them while they were looking at me periodically to find out why I was still sitting there. No one asked me why I was still sitting there. They just kept staring at me like I was strange. He hands me the ice and walks away again. I stay patiently waiting for my drink while the orders behind me getting cold for no reason other than the lack of organization by the employees. I continue to sit there while they all three periodically just look at me, but never asked me if I was waiting on something. Finally, I just said do you have the drink? They looked at me, all three of them, and the dude who handed me my other things asked me what drink? I replied with, the drink I ordered with my meal??? So I showed him the receipt, and he again just turns makes the drink and hands it to me.....no words, just nothing. Now I know that some of you may be saying, well it's fast food what are you expecting?? Here's what I expect, I expect to get great customer service when I Pay for a service from a business. I don't care what kind of business it is, it's a job and it's their job to provide great customer service to their customers. No matter what you get paid, you are getting paid to do a job. I am the customer. I worked in fast food all through high school, never once was I rude to a customer. Ever! When I called and spoke with the manager and before I could say much she cut me off and the first thing out of her mouth was.... he didn't take your order so he didn't know what your drink was....ahhhh she knew who I was....why?? Because she was one of the three being silent and robotic. I asked her if she was there, she said yes. I said OK I can see this won't go anywhere, so how about you get me to an owner and she said she left already. I asked her to tell me the name of the owner and I'll call back. Her name is Melissa. I will be calling back and I will not be going back to this restaurant. I guess I got what I paid for with my $.99 bag of ice!! I will drive the 2 miles to sonic and pay the extra money for better ice and much better customer service!! Wow just wow! Now after reading all of the reviews, this place is very scary and should be shut down! I also do not see any responses from the owner of this business, so they must not care about their reputation with all of the bad reviews out there. Beware customers! read more

Customer service at this location is horrible. They never get an order correct. The kids are extremely rude and have no idea how to behave in a customer service environment. They are lucky to have a job because they truly suck. read more

Pulled up to the drive thru at 8:59 New Year's Eve. The car ahead of us finished their order and pulled forward and as soon as we got up to order, the menu board went black. The guy working said, "Um, actually we're closed." It was 9:00pm. Come on man. I just wanted my potato... read more

This place always closes early. Don't order food online from this location at night. There is no guarantee you'll get it.

I'm from out of town and staying at the hotel next to Wendy's. Tell me why they had the lobby closed at 7:40 PM while there are people still eating inside. When a customer left I was able to go inside and I asked if it was closed. They said the lobby was at 8PM, but it was 7:50 at that point. They said I had to use the driveway. Don't waste your money with lazy because you know it's not going to taste good. I will never return there. read more

Check your food before you eat it. My Spicy chicken sandwich wasn't even cooked. I didn't even realize it until my second bite (yuck). read more

Wendy's - Chicken wasn't cooked! Yuck! - Burgers Near Me - Houston, Texas

I don't usually review a fast food joint, but I thought that I'd make an exception. This Wendy's has been refurbished and looks real nice on the inside. I arrived at 11:30 AM on a Monday and ordered a Spicy Chicken Sandwich with fries. They came back and said that they were out of Spicy Chicken!! Before noon on a Monday and they're out?!?! This shows that the manager is inept and doesn't control his/her inventory. So, I'll not be back. read more

I visited this location for lunch. I placed an online order for a salad. While there I noticed I had a reward for a free frosty. I attempted to use the coupon in store but could not figure out how to claim. So I placed an additional order online. I waited for the manager, who was taking orders to come back to to the counter. I informed him that I had placed the order online. He looked and told me the total. I I told him that it placed online and was waiting. He told me that I didn't and showed me the receipt from the first order. I showed him my phone and informed him that I had placed a second order. He looked and walked off with an a demeanor that seemed like he was annoyed. He made the frosty, kinda slammed it on the counter and made the statement "it's free for you today" and walked off. I asked if he did not believe that I placed the order. He kinda brushed me off. Lucky, there was another employee who showed amazing customer service skills and asked what was going on. He looked on the online order screen and noticed the order. I wish I knew his name but he was awesome. But my experience with the manager ruined the visit. read more

piss poor service! lack of customer service! all around a bad experience! that night shift crew refused to stay open till the time they are supposed to close! management needs to reevaluate their decision making and employee hiring ! -1 star read more

Ordered some burgers and fries reached in the bag to grab some fries and they were cold. Asked the young lady if they had any hot fries and she just looked at me and said no! I just replied wow then she closed the window. Not going back there! read more

I just went here and the drive thru menu was completely dark so I drove to the window to order. I was the ONLY car in drive thru. I told the attendant the menu looks like it's broke. I was told to drive around the building back to drive thru to place order that even though it looks broke it was not. I asked him to go ahead and take my order because I was going to tell him the same thing I'd tell him at the dark menu. He refused and when I asked for the logic of the unnecessary dash around the building he said it was so other customers wouldn't have to wait. I explained I was the ONLY car in drive thru. He said I was wasting his time. I asked him for his name and he said he didn't have to give it. I asked to speak to the manager and he said "he was". I asked again for his name and again he refused. Wendy's this is some excellent customer service! Have your customers drive in circles around the building to view a completely unreadable dark menu. Instead argue with them at the window, provide no sensible logic, and mouth off about how they are wasting your time. I've never enjoyed McDonald's as much as I did tonight where I received service with a smile. read more

We decided to stop here for desert because it was down the street from our hotel room. We went about 830 at night and there was a line at the drive thru. We ordered 2 large frosty's and 1 medium frosty and waited int he drive thru for 10 minutes. The frosty's tastes like normal frosty flavor and taste. Customer service seemed a little short and lackadaisical. read more

Worst freaking experience at a Wendy's, WTF is up with everyone in there being lazy and not Cary about their costumers. Took for ever and they take their sweet ass time and play/talk to much. Don't come to this Wendy's trust me!!!! Isaiah was the guy in the drive thru and he Sucked!!!!!!! read more

Manager was so rude and sarcastic, service is terrible. Looks like a miserable place to work at. Please don't ever work there.

This Wendy's is right across the street from NASA, so the lunch time crowds are pretty epic. That being said, somehow, they always have someone NEW on the register. I don't know if they have high turnover on their employees or what, but it's pretty frustrating to have to wait 10 minutes with this huge line behind you when the cashier gets the manager to come over and key in a coupon. wah wah. the food is standard wendy's quality, and it usually comes out pretty quick after you get through the epic 1130am-1230pm lines. read more

To me, their spicy chicken nuggets are spicier than their spicy chicken sandwich. I'm a spicy eater, so I liked it when they made these nuggets. Always get two orders of them. The place is kept clean, the food hot, and you're in and out. read more

So I have been here for 30 minutes waiting on food. Understaffed and not prepared. All the machines to order are not functioning. The drive through line didn't move for 10 minutes so I went inside. Inside is good looking and modern but insane to be waiting this long for food. read more

I came here a night after work at 11:23 pm. Waited at the drive through since their hours state they are open until 12am only to waste 5 minutes of my times and have the employees turn off the lights to avoid taking the order. I drove past and had an employee staring at me through the pickup window. If you close because of an issue in the kitchen or registers just say so or post it on the window. Obviously that wasn't the issue, they just wanted to close early. I'm pretty much over this Wendy's, I've never had a pleasant experience there and it seems I'm not the only one, y'all need to cleanup your store and attitudes. read more

Just got done gagging on a chicken sandwich that was cooked in rancid oil. I've been through here about six times since the remodel and management/crew change and I have yet to receive the food that I ordered. It's like they just grab something that's already made and stuff it in the bag, hoping you won't have the patience or time to go back. Amazing that there's never any extra food mistakes, only mistakes that short you. AND Trump is the antichrist! read more

Worst drive thru service I have ever experienced in my life at a Wendy's. I visited this location 3 times this month. All 3 times it was not busy, so no excuse there. The first visit, I got a cherry coke instead of diet coke. O, and that was after they messed up my order by giving me a small combo instead of the medium size I ordered. The second time, I got cheese on my burger when I specifically asked for no cheese. Third time, they charged me for a large when I ordered a medium size single combo. I am putting this location on my blacklist of worst customer service fast food in Houston TX. read more

I've given up on this place if I go there it's only for nuggets because they can't make anything else. Place sucks. Order anything they are gonna screw up on your order some how read more

Fast friendly the best Wendy's I've seen so far keep up the great work guys good food great atmosphere

Slow and not polite at all. Favors African Americans. Car before me and behind me got handled with hospitality. I'm Asian and they gave me no eye contact very disappointing. Not returning to this Wendy's read more