On 9/18/2024 10:53pm, my husband and I ordered food thru the drive-thru. Our order total was $35.96. We waited to pay for 15 minutes while the supervisor was interacting with friends at the cashier window and then at the pickup window. Then some rude cashier finally opened the window and said to me, "you know you could just go to the next window even tho we hadn't paid. I should've proceeded to the next window and took the food without paying to teach them a lesson but I have morals. So I told the rude girl that I hadn't yet paid and gave her my card. She rang me up but of course, no thank you. Then I proceed to the pick up window where I am greeted by the manager on duty. He personally handed me our food. We were missing 2 drinks and 1/2 our food was cold and old. My husband had to get out and take some food back to the window to complain and get the food replaced. He asked for the manager on duty and spoke directly to him. In the middle of his complaint, the manager told my husband "to get to the point because he has more customers in line". My husband said, I know, I was one of them. The replaced was replaced with old fries reheated in the grease and a sloppy chicken sandwich. We had to throw out 1/3 of what we purchased.
The service in the morning is great. But the service in the late evening and late night is terrible ALL THE TIME. It's a shame that a brand new restaurant's management does such a poor job vetting employees. read more