My mother is a former client of Doug King. He was very unresponsive to her phone calls. She left a…read morenumber of messages over the course of several months, and he never returned her calls. None of these calls were during the busy tax season. She subsequently fired him and took her business to a different CPA who responds in a professional manner.

I was a driver and employee there I experienced a lot of caring and appreciation that I was hired…read moreto be a team member with the company the atmosphere is clean and other employees are helpful and friendly. I would recommend this company to people

Terrible. overcharged for services and we had to basically tell them how to do our taxes or we…read morewould have overpaid federal significantly. would not recommend at all.

The management and tax preparers at the Red Lion, PA location are courteous, efficient, and very…read moreprofessional. In the seven years that I have dealt with the company for both my personal and small business needs, I've never had any problems with them. However, I will add that I am highly disappointed with their corporate office. Their customer service and management support systems are very low-quality. Their corporate leaders treat all customers, as well as employees, like numbers instead of individuals. Although the management is excellent, they still have a high employee turnover rate due to low wages and salaries, no benefits packages, and seasonal work. Although this office has these obstacles, they work very diligently for the customers, and have very positive attitudes.

I was a proud supporter and patron of Liberty Tax Red Lion for 2 years- 2014 and 2015. In 2014, I…read moreattended a trade school. When asked about schooling, I told the tax preparer all of the details, including that it wasn't an accredited school, and therefore could not supply a 1099 Form. She requested a copy of my payment for school, which I provided, and it was filed. Two years later on July 30th, I received a letter from the IRS stating that there is an error on my 2014 Tax Return concerning my education credit. I called the IRS and they stated that the school is not shown as accredited, and should not have been filed. I called Liberty Tax, both local and corporate, and was told the same. If this is correct, then why was it filed in the first place? So now I have to pay $2,447 back to the IRS, which I don't have. Liberty Tax's response? "You can set up a payment plan." I shouldn't HAVE to set up a payment plan. Isn't that WHY people utilize these Tax Companies?? To make sure that their taxes are done CORRECTLY? If the preparer has said to me, "No, we can't file your schooling because it's not an accredited institution," I would have been fine with that. A mistake was made by YOUR staff. Liberty Tax has refunded my tax preparation fee, penalties, and IRS fees. When I went to pick up the check, the Operations Supervisor apologized for THEIR mistake, gave me an apple pie (which I thought was inappropriate), and "gifted" me with a free tax preparation for next year. I called corporate again, and explained that I was apologized to for THEIR mistake, and gifted with an apple pie and a coupon. I wanted to confirm that this was truly ALL that could be done. The answer was yes. Previous calls that were made to corporate were not logged, so the representative had no idea what I was talking about. I don't understand why a mistake that was made on their behalf, is now a punishment to me. I trusted Liberty Tax with my money, and now I have to figure out how to pay this amount back. What a disappointment.

I have had accounts with many banks over the last 40+ years. However none of held a candle to the…read moreastounding service I have gotten at Northwest. They have been on top of potential threats, decent hours, and the staff at the Red Lion PA branch is the reason I have gone from 1 account to 5. They know me by name, treat me with respect but by and large Jean has been amazing. Any concerns I have with an account or limitations I have due to disabilities are addressed and more importantly followed through. For example today I was parked outside and I was not able to easily come in she was kind enough to aid me outside without being asked. I was unable to use drive through due to the physical weight of a transacation. Thank you Ms. Jean

Clown bank that doesn't have a drive thru ATM. The ATM that IS there runs out of money every Friday…read moremorning. You would think that after at least 10 years of this nonsense, they would get a clue. Nope. Update 2/16/2026: "Immediate transfers can be initiated between the hours of 8am and 10:30pm ET" So if you tried to do the advertised 'IMMEDIATE' transfer, like I did at 11:00pm, too bad. No soup for u. This 'feature' cost me to waste exactly $198.80. Thanks for nothing.

Just to be fair, I am greatly appauled with the customer service I received in all the banks as…read morewell as over the phone. I could not get any assistance with closing my account even after I walked into the bank. I walked out thouroughly angry and frustrated and figured that after 6 months of inactivity my account would close. Now, I am getting calls regarding a negative balance on the account and it's been well over a year since I switched to Federal Credit Union.