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Wellspring Creative

5.0 (2 reviews)

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Web design

Website development

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8 years ago

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Don C.

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8 years ago

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Don C.

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FastBoy Marketing - Vuong Pham- Lan Truong- Tam Ton mời chào EB3, EB5 lừa đảo

FastBoy Marketing

(14 reviews)

Westchase

Fastboy grew big and sadly became too greedy…read more I have 2 of my salons using GoPOS and GoBooking. The first salon I used GoPOS since 2021 and everything back then was fine. The newer business I registered GoPOS in late 2023/early 2024 and it's been a big mess. First of all, DRITY TACTICS with promises on promotional package to lure customers into year-long contact while the promises fell short of expectations. Before, the GoPOS and GoBooking were flexible and could work with any merchant processor, then they locked it down with Rich payment as their preferred payment processor. I purchased year-long package with hardware and Rich Payment merchant contract unknowingly that I was tricked into a rabbit hole of expensive software and rate. Rich Payment couldn't match my on-going rate so I didn't use it. When I wanted to drop Rich payment, my account manager said I had to pay around $700 as payment for hardware or pack it up and ship it back. Like I had the time to do so and my salon was already in operation. So I used my own merchant processor while leaving Rich Payment alone and paid the $30 penalty for 12 months. After a year, I called to cancel Rich merchant and they didn't explained clearly "stand alone" mode (you can't use POS with another processor), which is a new policy in 2024. Account manager went ahead and updated my POS with a locked down "stand-alone mode" version. Now I'm stuck with an expensive POS and still have to do payment MANUALLY. When I asked to roll me back, they said they are no longer working with Rich Payment and I must use their own Fastboy merchant processor. WTF! What's the purpose of paying for a POS when I had to put in tickets by hand. Second, software falls short of expectations with too many bugs and slowness. Version 3.0 is a disaster with unreasonable task flow, slow response time, too many bugs, too many updates and they made things complicated. But we were all forced into using version 3.0 because it's the only one that works with iPad & Clover Terminal. Every time Fastboy rolled out new update, customers were being kept in the dark because there were no feature-list or update list to follow up. Fastboy treated its clients like guinea pigs with new features and just forced update during business hours. It's 2025 and Version 3.0 doesn't fully work on iPad or mobile phone screen. Good luck managing your business on the road because it's impossible to do so. I'm still using the old version 2.0 for booking/monitor appointments on my phone because it works fast and reliable. Then what am I paying extra for the newer version for?! Third, Fastboy doesn't know how to honor its loyal customers. No flexibility no compromise, they just had different sale packages here and there and forced everyone to follow suite regardless of the situation. As the company grew, it neglected its client and got too greedy instead of focus on customer service and improve its software. Sale rep/manager were helpful but got too tied up with company policy so they couldn't do much. They even lied to me about technical issues (I'm a IT guy, I know what can't and can be done server-side) It's a shame because I do like the software of the old days and it takes too much time to re-train my staffs with new POS but if it's what it takes to make things easier and cheaper, I will be looking else where.

Deceptive marketing , need to pay attention to your contract…read more We bought their software from promising us they can "REMOVE" negative reviews on your YELP page-(xoa bad reviews). They told us they know the system and how to erase the bad reviews on Yelp and Google; what a bunch of liars. Other services I found out you can do it yourself such as Facebook marketing and Google Map. I gave them 2 star because they opened my eyes to learn how to do marketing the "RIGHT WAY" by ourselves for fraction of the cost. Before you commit to any expensive service , please read the fine prints carefully and check out their services or contact other businesses to see if it work. Please see the posting from YELP direct legal department.

Wellspring Creative - web_design - Updated May 2026

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