The one star rating is too good. If I could choose zero I would.
Recently had my daughters 6th birthday party to see Kung Fu Panda 2 and paid for the gold package at £10.25 per head. Please note child tickets are normally £6. Below is a list of our negative experiences, there are no positives I'm afraid.
1) On Arrival it was chaos, people streaming into the cinema and no where for us to ensure all our group were there. No welcome or organiser to advise us of anything.
2) Prior to attending we asked that our group of 10 children would be seated together which we got a yes response to. When we arrived it was a free for all so we had kids dotted around the cinema. When I complained to say we had to sit apart we were told to arrive earlier even though we arrived the time the cinema advised!!!!
3) The goody bag that the children take into the cinema comprises of Tesco basics. Obviously bought from the Tesco next door. For additional £4.25 per child of which we had ten we would expect a bit more for our money. 1 bag of basics crisps, some little tube of those pellet sweets, a pencil and a small thin choc bar that you would get as a after dinner sweet with coffee, although this is a kids one with a frog on.
4) After the film showing we are ushered into the cafe area and left to our own devices. The party food comprises of sandwiches and a cake, that is it. There are cups on the table and no drink. When I ask for a drink, I get 1 carton of Tesco basics orange juice between 10 children, each child got a mouthful of drink. When I ask for more I get offered tap water.
5) I also asked if we got any crisps for the kids, the young lad behind the counter offered me some Tesco basics crisps, only for the Deputy manager to take them off of me and say they are for another party.
6) Embarrassed by the whole affair I went to the Tesco to buy my own biscuits, crisps and drinks for the children as there was definitely no party atmosphere.
7) The poor attempt at a child goody bag comprised of some crayons, a 5 page mini notepad, ballon and a clapper (one of those plastic things with an elastic band on).
8) I approached the deputy manager to state I was not happy and at no point did she take any accountability. She shrugged off the complaint stating they had a party before us and they seemed happy. Irrelevant in my opinion as we received no customer service, no organisation or any one checking if everything was okay. All in all I pretty dire affair. I should've known when I first walked in and saw the sign on the wall stating Abuse of staff will not be tolerated. Obviously something that happens regularly there. Judging by our own experience and the majority of negative reviews here I understand why. Please note we paid for the gold package, bronze and silver purchases beware!!
Avoid this place like the plague, it is the worst ever. read more