This review is a general comment to Wells Fargo, they have consistently cost me more money when my…read moreinsurance lapses, they only follow procedure if the customer has to carry their own insurance at a higher rate, then it's the customers fault, when the insurance companies have started to deny new policies or have requirements to get a policy. I won't get another mortgage with Wells Fargo again. Time to make mortgage companies wake up to this new insurance environment!

I had an exceptional experience with Bank Manager Stewanna at this Wells Fargo location. When there…read morewas initial confusion about my account opening process, she stepped in immediately with a professional and solutions-oriented approach. She coordinated seamlessly with another branch, provided clear email confirmations, and ensured all details were arranged correctly. Her proactive communication and genuine commitment to customer service transformed my banking experience. This kind of attentive, professional service from management makes a significant difference in building trust with customers. Stewanna sets a high standard for customer care in banking service.

The Pros of banking at Prosperity are not known to me, but in my mind it has achieved Perity... I…read moremean Parity... with other good banks in the area. Very useful and large bank near the City of Bellaire on Bissonnet which is right across from my laundromat... which is the reason I've used it to get cash a couple of times. I'll probably still keep coming back in future as well.

Great local bank. Thanks to the Bellaire Business Association and Prosperity Bank for the Bellaire…read morePolice & Fire Foundation fundraiser.

Great Bank to do business with. They treat you like a family! ATM, drive through all is great!!read more

You have to have integrity to work in a bank, and most of the employees here understand that…read more This location is in Katy and it does have an ATM. It's a nice stand-alone, an attractive new-looking building, and I do think they have integrity much as the name suggests. And not sure why there aren't any reviews of it yet but I guess there are now!

Premier America credit union is wonderful. It was the best thing I did to come out of the bank…read moresystem with all the charges they give you two credit union and I've been with them for years. The Customer Service representative that helped me today was absolutely wonderful and helpful. Her name is Patricia N. I never felt for a second that she was ready to get off the phone even though they were about to close, but she stayed on with me and answered all of my questions so I appreciate this credit union having the right people handling their calls, which tells you a lot about them 100% on customer service and satisfaction from me.

I would not recommend Premier America Credit Union based on my mortgage servicing experience…read more My mortgage originated through Premier America, and their main banking dashboard showed my mortgage loan as **"Current."** The mortgage portal also showed only the normal payment amount due and did not clearly indicate that a prior payment was missing, that the loan was past due, or that two payments were required to bring the account current. The only way I could have possibly noticed something was wrong was by reviewing the payment history in small text. The main payment screen did not clearly say **"past due," "delinquent," "two payments due,"** or provide any obvious warning that the loan was at risk of being reported late. When I made my payment, the system only showed/requested one payment. I later learned there was an issue after receiving calls from the bank, which I initially thought could be spam because my online account still appeared current. When I disputed the issue, I was essentially told that Premier America's main banking dashboard did not matter and that only the mortgage servicing portal mattered. I strongly disagree. This was the bank that originated my loan, and its own dashboard displayed the mortgage as current. More importantly, even the mortgage portal did not clearly display a past-due warning or the full amount required to bring the loan current. In my opinion, this is not transparent and creates a serious risk for borrowers. A mortgage payment system should clearly show the actual account status, any past-due balance, the total amount required, and whether multiple payments are due. Instead, the information presented to me was confusing and incomplete, and I am now dealing with a late fee and a credit reporting issue as a result. Based on my experience, I would not recommend Premier America Credit Union for mortgage lending or servicing.

Went to Pnc Bank on 04/07/2024 to deposit one thousand dollars through a ATM machine upon…read moredepositing the money it show that I was depositing only 920 dollars so I discontinued my deposit transfer and pulled my money out of the ATM machine and counted the money in my car.Sure enough i was short 80 dollars but I had bills to pay so I resubmitted the 920 dollars and this time the machine rebooted and kept my money and ejected my bank card.I called Customer Service on a Sunday and she told me not to worry I would get my money back just to go the branch Monday morning and let them know what happened. So I went Monday morning and spoke to the branch manager I believe her name was Mrs Chandler and she told to call Brinks because it was not the banks ATM machine even though it was in front of the bank that is ridiculous. So I asked her since I was there can we call Brinks she said she would have her Assistant help me I said okay so I waited. So when the bank assistant called my name she sat me down in her office and asked me what the problem was and I started explaining to her what happened. She asked me for my drivers license and bank card and let her know I needed my money because I had bills to pay and she responded by telling me there is nothing she can do because brinks owns the ATM machine and I would have to call them. I asked her why do I have to call them when I am at your bank and I have my account here. She responded by telling me she doesn't own the bank and I responded back but you work and you're an Employee of Pnc Bank. She told to leave and threw my drivers license and bank card on the table at me I told her hell if I am leaving without help or my money and she said f__k you not once but twice i never seen anyone so unprofessional as her she should be terminated for talking to a customer like that. So I left without my money and couldn't believe an employee would use foul language like that to a bank customer. I haven't received my money back as of 04/12/2024 or any calls from PNC Bank Main Corporate Office. Do not go there or they will treat you like crap.

Staff is extremely helpful and knowledgeable. There's a Hispanic manager here that went above and…read morebeyond with all our business needs. Everyone works together and they even came out to our business to make it easier for our business partners. I'm slowly bringing over all my accounts and making sure my whole family joins.

One of the best banks I've dealt with. They're smaller than the Chases and Wells Fargos of the…read moreworld, but bigger than the Frosts and Sterlings. The balance requirements for their top tier accounts are lower than a lot of other banks, making it easy to get additional features cheap or at a discount. For those who can't throw $10k into a checking, they also have a self service account with no fee. This location has a drive thru, 24 hour outdoor ATM, and a mortgage banker. No business banker on site, but there's usually a financial advisor around to help. There's rarely a long wait at the teller line, and management is exceptional at taking care of client needs.

So glad I found this bank! Employees are so nice and they have been great for my small business…read more They actually care and have been a great support system during our recover from COVID closures.

I would like to publicly recognize Branch Manager Amber Martell and Loan Officer Julie Heath at the…read moreKirby branch for going above and beyond to assist me with my auto loan. I first met Amber in April 2019 and although I didn't choose to accept the loan and open the account she left a memorable impression on me with her level of service and attention to details. Fast forward to September 2019 I located a vehicle and processed the application with Ms. Julie Heath. Ms. Heath was extremely accommodating and explained everything step by step. While in her office working on terms the vehicle I originally wanted sold and the application terms were not as they were in April. Instead of saying there is nothing she could do she packaged everything together and met with Amber and they worked all night (and I do mean all night) to get terms that I could accept and with the vehicle I originally wanted back in April. I can't thank both of you ladies enough for helping me get exactly what I want at an incredible rate! I look forward to maintaining service with the credit union for decades to come. Update: 3 weeks after I got my brand new vehicle I had a major nail / bolt (something) in my run flat tires (how I don't know). Due to my loan being new and the tire service / warranty still in processing the customer service line had a problem covering the replacement. I reached out to Amber who personally called the line and took care of the issue and everything was taken care of the same day. No matter if it is a new loan or an issue, the level of service I have received has been first class. Thank you Amber and Julie!

This review is definitely for those not in state. I have had an account with HFCU since before…read more2000. Since then, the website has changed, times have changed (with fraud), branch locations have changed, just about everything has changed. But supposedly this one code word I set on the account way back when, has not changed and therefore I can not get any assistance. Literally, I was offered NO help on how to get my funds. So when I said to upper phone support, surely there is a way to get help other than flying to Texas, they just kept repeating to me (and you need to understand that they were fairly rude), "I have spoken to my manager and we can not help you without your code word". This morning supposedly, there was a meeting about additional fraud so I can not verify my account now (where yesterday I was able to get help through additional verification questions) without the code word I set back before 2000. In the end, I offered a story about what I did a few years back, which was go to a sister branch to get access to my funds out of state. So after repeating over and over that there had to be a way to access my funds and get assistance other than flying to Texas, they never said well then drive to a "shared branch", "here let me get your zip code and find a branch local to you!" Repeat, they never offered to correct my ignorance about DRIVING to a different brand bank. They just kept saying they can't help without my CODE! So now they know everything about me (full social, every address I have ever lived, mother's maiden, and of course this elusive code word!). This is the only company I have ever done business with that needed my full social plus other info and still I couldn't be helped. HFCU is behind the times. There are ways to verify people without giving your full social. This has been a ridiculous experience. Oh and when I said this is difficult on people when you change the rules (remember the meeting this morning!), they said they didn't change the rules. It was just another way for the lady on the phone to be rude. There was never a sorry, or here are all of the ways to access your money. Just repeating over and over, talking through me, and letting me know their management said they couldn't help me. I would guess that this is representative of other customer service issues and the poor rankings through yelp.