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    Wellness Redefined by Jane

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

    Services - Wellness Redefined by Jane

    Life coach

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    13 years ago

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    Charles B. Wang Community Health Center

    (42 reviews)

    Downtown Flushing, Flushing

    I love my doctor so much and I am say thanks fro taking care me since age 4 to now and I have…read moreswitched doctor soon and get my health insurance at age 21 & I been go to adult care by them recommend me. Thanks for them!

    The pediatricians are amazing here especially Dr. Christina Sun Lee…read more ------HOWEVER, the front desk staff is incredibly rude for no reason whenever we have any conversation over the phone. They all seem to speak Cantonese and never have good attitude unless I raise my voice. Didn't think they deserved my time to write a complaint until today. Today my son saw Dr. Chan who is a great pediatrician as well, but I believe he forgot to put in a prescription so when we went to the pharmacy which we confirmed with the front desk before seeing the doc, the pharmacy never received the prescription. When I called the front desk the lady said there is no prescription for my son. Doc clearly said he's sending antibiotics (Amox/Clauv) the same one he has taken twice before. So I asked the front desk to please notify the doc urgently since my son needs the medication now for his bronchitis before it develops into pneumonia again. The lady said she "sent a message" to the doctor and that he will see it later. I said this is urgent can you have someone tell him directly in person or at least make sure he knows it's urgent. She replied, and I quote, "I sent the message, I already help you. I cannot see the doctor." And from then put me on hold for a good 3min and came back and told me the same thing "I already sent the message to the doctor you have to wait maybe within 1 hr". What kind of a doctor's office does not have a phone system to reach the doctor in urgent cases, what kind of medical office staff doesn't have the empathy or capacity to understand and simply pass on a message that takes 5 seconds? The patient should never have to wait at the pharmacy 30min after the visit and be told theres no prescription sent. That is absolutely unacceptable. And it's an observable fact, not racism (I'm Asian), that hiring a full "team" of Cantonese-speaking staff is bad image and bad decision making on the management for any medical office. Period. At least definitely not for this place. The wonderful doctors unfortunately don't make up for the horrendous lack of service and respect from the front desk staff. Absolute disgrace. This is clearly a YOU issue and your end needs to fix the issue immediately, not send a message and consider it done. The last time a message was sent to the doc because of a prescription error, it took a full day for them to resend it. Do you guys run a healthcare center or a WhoCaresMinimalCare facility? If my son doesn't get his medication within the hour or two, we are going to head to the office and complain directly to the management and make it a point to other parents how irresponsible they are for treating pediatric patients the way they do.

    Wellness Redefined by Jane - c_and_mh - Updated May 2026

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