The service reminded me of recent post-communist Eastern Europe, which is strange for a place that…read moreis supposed to be about relaxation and making customers feel good.
At the check-in desk, there are a bunch of confusing signs saying to stand here if you're a member, here for people who want wellness who are not members, here for service, etc. And the people standing behind the desks won't help you unless you picked the right line, even if you're the only one there. The person helping my friend rolled her eyes and acted like she couldn't believe someone so stupid who can't even understand their complicated system wandered into her beautiful and serene space, and would we please just leave so that she could get on with arranging things behind the desk at perfect 90-degree angles? I think they were told that their job is to make sure that everyone does everything correctly, like at the post office, and if not then go figure it out and come back when you are no longer a confused idiot.
The restaurant / cafe is a big disappointment. The food was uninspired and I think the lady working there was told that her job is to make sure the glasses, bottles, etc. behind the counter are all arranged perfectly and spotless, and if she has time after all that and doesn't have anything else at all she can think of to do, then she can look up and find out what the annoying customers want and then as quickly as possible throw it down in front of them with a huff and return to her regular duties. I wanted to apologize to her for annoying her with my order.
