This is a review for the scheduling department. Dr Chen himself is amazing. His scheduling staff is…read morejust whack. I've been seeing Dr. Chen for over a year as my Dr. was not comfortable prescribing any pain medication even though I have been on it for over 19 years. My last appointment was in December. I was supposed to have one in Jan 26th, however I was called and told that I would not be able to get one until March so they gave me a refill till then. April comes and no appointments. I called twice to let them know I hadn't been seen, and my medications were nearly depleted. I was told that they best they could do was give me an appointment July 15th. I explained that one of my medications side effects was a mood booster, and that I have been warned multiple times, by multiple doctors not to stop it suddenly. Well that didn't matter to the scheduling department. July 15th was the best she would do for me. This staff happily let and my family suffer though the misery of the withdrawal symptoms that led to 2 urgent care and an emergency visit. Again Dr. Chen is amazing. Scheduling staff couldn't give a care if you died.

Today, during my visit to University Pain Consultants in Temecula, I experienced treatment that…read moreleft me feeling clearly profiled and unfairly judged. Instead of being approached with professionalism, compassion, and an open mind, I felt as though assumptions were made about me before my concerns were even heard. This created an environment that was uncomfortable, discouraging, and deeply disappointing--especially when I came seeking legitimate care and relief. No patient should ever feel marginalized or misjudged in a medical setting, and the experience I had today fell far short of the respect and fairness that every individual deserves. Highly not recommended

Dr. Wang and Sarah de Jesus, my care was nothing short of care, compassion and genuine kindness…read morewith empathy for what you all do. "Treat patients" front desk Juan is amazing also. Dr. Wang, you are amazing. Your knowledge and passion to help leaves me in tears. Sarah, you listen you care and it shows. Thank you thank you for your care. I will never forget all of you!

I was referred to this clinic by my attorney, but my experience was extremely concerning. The staff…read morewas pushy and seemed more focused on billing than on my well-being. I was charged twice for what appeared to be the same procedure under two different business names: Evergreen Spine and Pain Center and White Pine Surgery Center. When I reported this to my attorney, the clinic claimed one charge was a facility fee--even though it was equal to the cost of the surgical procedure. Be very careful. These excessive charges can significantly reduce your final settlement and net recovery. Based on my experience, this clinic's billing practices felt unprofessional and unethical.

I have had physical therapy at other places & was not that convinced that Physical therapy would…read morehelp me recover from my knee surgery. This facility is SO MUCH better than other physical therapy places. All the Dr.'s & the staff are very knowledgable & friendly. They go out of their way to make you feel comfortable & they really help you heal quicker. When my daughter needed PT, I told her to try this place & she was so impressed. She was in so much pain it hurt her to walk. Within 3 visits she could walk again. MY daughter put it very well when she said these Dr's help you get your life back & it actually helped her family, because now she could be the Mom she needed to be. She could take the kids to a park or push them on a swing. I highly recommend Prime. Therapy & pain center & I would not go anywhere else.

I have suffered neck/shoulder pain far longer than I should have. Having to pay out of pocket and…read moredoubts that PT would actually work, I finally overcome those barriers and payed them a visit. Even after the first visit, I noticed decreased pain. After six weeks of therapy, most discomfort is gone and when it does come back, it doesn't linger and leaves fairly quickly. It has been over a couple of decades since feeling this good. I been able to increase the duration and variety of my workouts. My concern now is well the PT hold for the long term? And before I forger, Dr. Mike and staff are great people to work with.

0 stars!!! Phone situation is absolutely ridiculous. Please call your insurance and file a…read morecomplaint so something will be done about this ongoing issue. The patient care here is non existent. Worst service I've ever experienced.

It's been almost a month since my first visit and while the NP that did my intake said they'd call…read moreto schedule an epidural, it's been crickets. I've called several times and no one answers or returns calls. Pathetic service.

A place in the business of pain management? Hard to believe…read more They do not answer the phone. They have my approved referral yet text the same questions. What insurance? Did you schedule at such and such location? And more. After leaving 2 messages over 3 weeks ago, my Care Coordinator made an online appointment for me. Oh, she's not allowed to. So I made an appointment at the location I wanted , since I'd be in the area. Day before I got another text message with the same question as the prior week, so I sent referral. The week before I text the letter they sent me, "we've been trying to reach you." Ha! Their response? You should have told us you got a letter. Oh my! It's my fault now?!?! Their sinister service of helping with repeated failed attempts on my end for an appointment, was truly a huge let down and upset. I was done. As you can see on my typos. Their 101 questions don't cut it! I was approved. I made an appointment for the open slot on their website for the location I wanted, Moreno Valley. Nope! If Dr. Looma doesn't know what scheduling games they play, he should. Far too many are in the health "care" business but do nothing to show it, let alone actually care. He is losing patients from us losing our patience. If I could give them NEGATIVE 5 stars I would. Told care Coordinator I'm done. Their unprofessional and uncaring lack of follow thru would only make me feel worse seeing them in-person. Besides, I cannot take drugs. I simply wanted a referral for acupuncture. Per new primary. Another ridiculous hoop I gotta jump thru just to get pain relief from a debilitating birth defect. Ehlers-Danlos Syndrome. I did let them know I'd be leaving an absolutely horrible review. Of course they again tried to put the blame on me. No sweat off off my soul they are BEYOND FLAKY. Sorry Dr. Loomba, but may this raise a BIG RED FLAG.

This Dr Loomba has not listened to me about my pain since the beginning. I was hospitalized for 13…read moremonths now unable to walk and suffering from severe pain and numbness from my extremities. This Dr is very dismissive and non with his patients. On several occasions I had to ask him why ask questions if you don't listen? He prescribed me pain medication and I took it as recommended by him and he did a saliva swab and accused me of not taking the medication because it didn't show up on my swab which he kept on referring to a urine test which I never took in his office. I will be reporting him to the medical board for his negligence of taking me off the pain medication cold turkey knowing that I have no choice right now on how to help control my pain. Terrible Dr!! F- as a grade absolutely disgusting medical professional treatment of a patient. I do not recommend him to help treat patients in need.

Their turn around time for referrals is TERRIBLE. And good luck getting into contact with them…read more It's a nightmare. They are super sweet but the communication SUCKS.

I am completely shocked by the lack of professionalism and basic empathy at this facility. I had an…read moreappointment with Dr. Phon and the experience was deeply unsettling. While I was actively trying to explain my symptoms--which is the entire reason a patient visits a doctor--Dr. Phon literally walked out of the examination room mid-sentence.As a medical professional, walking out on a patient who is sharing their health concerns is incredibly rude, dismissive, and unprofessional. Patients deserve to be heard, respected, and treated with standard human decency. I will not be returning to this doctor, and I highly advise others to look elsewhere if they want a physician who actually listens.

I've had to seek help due to an injury. Kristine is so attentive and has great customer relations…read moreskills! Dr. Patel and Dr. Frank are excellent doctors. Worth my 45 minute one-way commute to see them.

Wow! Wow! Wow! AMAZING!…read more Coming from a totally different experience with their sister office in Corona, I was very nervous to come to Synovation. Let me start with the fact that I was running late and could not find this place for the life of me and I was scared that they would make me reschedule. I called them and they were the best! They were telling me how to get there and I was perplexed to say the least. Marcella (the receptionist) and Erica (the nurse) were great! They went above and beyond. Erica asked what the make and color is of my car. Marcella stayed on the phone, while Erica went outside to see if she could see us and be a beacon for us. That was so awesome! She flagged us over and when I got inside, I was apologizing profusely and they assured that most people need help finding them. Marcella asked how to say my name (which is HUGE when people mispronounce your name all of the time) and that made happy. After being ushered to the room patiently (pain is an issue), Erica asked all of the necessary questions and at one point, I got emotional and she was very calming and sweet. She came over and gave me a safe, side hug and was very compassionate. I was absolutely taken with her kindness and understanding. As I was waiting for the Nurse Practitioner, I found myself much calmer than I was before. Then, Delisa came in and right away, I liked her. She is knowledgeable, compassionate and very well versed in her field! Delisa helped me to understand some of what is going on with my body and also started the appropriate treatments. She explained every step to me (none of that I'm the professional, just do it kind of attitude) and ASKED me if every step was okay, instead just telling me. REFRESHING! She definitely knows what she's doing and I left this office feeling hopeful, energetic and happy. Thank you Marcella! Thank you Erica! Thank you Delisa! You all should be commended for the work you do on a daily basis. It wasn't just me but even during my small wait in the waiting room, I saw the interaction with others and it was smooth and almost familial (which is what you want when you have to come to a doctor's office with regularity). Excellent! I look forward to my next visit.

This office use to be good but the good doctors quit and the new doctors don't help out. No one…read morereturns the calls. They blame a new system and I have not had my medicine refilled in over a week!!!! Even my pharmacist can't get a hold of no one!!! I DO NOT recommend this place. Horrible service!!!

The staff and treatment at OPTI is outstanding. Gregg Olsen, the owner, is a top level physical…read moretherapist with over three decades of experience working on patients from probably every career field, include professional, collegiate, and high school athletes, law enforcement, fire service, and other physically challenging work environments. Gregg and his staff work tirelessly to understand your injury, limitations, and goals for recovery and work effectively to help you meet those goals. They clearly understand every patient is different and do not offer the common "one size fits all" philosophy of PT, and instead tailor a program suited to the needs and limitations of each and every patient. Patients range from young teenagers to octogenarians and everyone is treated respectfully and with equal importance. In getting to know patients, Gregg and his staff do an excellent job of incorporating humor into the recovery...afterall, "laughter is the best medicine." I have been to OPTI for treatment of several injuries, and each time Gregg and his staff have helped me achieve positive results. The staff provides individual attention to each and every patient, and even when not directly interacting with a patient, are always keeping a watchful eye to ensure assigned exercise are being performed correctly to avoid further injury. I have previously been to another PT business, and while it was helpful, the level of service, attentiveness, willingness to help reach my recovery goals, was not near as evident as the service provided at OPTI. Gregg also willingly provides input in helping you develop a maintenance program after you complete your PT prescription, to help limit future injury. I highly recommend OPTI to anyone in need of PT, and can say without hesitation, you will be receiving treatment from an excellent staff who takes a genuine interest in your ongoing improvement and recovery.

After receiving care from numerous physical therapists prior to 1995, which I thought were good, my…read moredoctor recommended I see Gregg Olsen at OPTI. As a retired police officer, Gregg has helped me through numerous shoulder and knee surgeries over the past 31 years. I have never received better care, or had a more caring and dedicated physical therapist. He and his staff make patients feel like family and everyone cares about your well being. Gregg and his staff don't just give you exercises, they monitor progress, make sure they are being done properly, pay attention to how your body handles things, and are consistently adjusting your program to best work with your body. One of the other things that is a standout is the hands-on soft tissue work included with the therapy session. The quality of care and dedication from Gregg and his staff have been a true blessing.

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!