I went by yesterday Saturday, August 7, 2019 and placed my dogs bedding covers in a 3 dollar washer in front of the cashier counter, filled the soap, pre-wash soap and softner with their respective liquids in their respective dispensers. I put my 12 quarters soon the machine starter in pre-wash cycle and emptied the softner and soap dispensers. No soap soades very visible during the pre-wash and main wash cycles, which I advised the young lady work the counter and she witnessed with her very eyes. Washer, typically take 30-35 minutes max. The employee and another customer put some clothes in other washers way after I did and their clothes came out first than mine. Also noticed that the water pressure was much slower, and couldn't seem to fill to its capacity. All these concerns were brought up to the employee on duty's attention and made note on a stick-on pad. She attempted to make contact with the owner to no avail, as she said that she didn't have the authority to refund my money. I requested that they wash it for me, since the machine basically drained my detergent and liquid softner, and my dog bedding covers were not washed, other than with water only, which made the stench odor much stronger, the refund was not important. The employee told me that the owner WOULD return a phone call, after I left my name and number. I HAD TO CALL TODAY SUNDAY AFTER MASS @ 12:30 BECAUSE I HAD NOT RECEIVED A CALL FROM THE OWNER. THE SAME EMPLOYEE THAT WITNESSED MY INCIDENT ADVISED ME THAT THE OWNER WAS NOT GOING TO REFUND MY MONEY BECAUSE THEY HAD FIXED THE MACHINE AND THERE WAS NOTHING WRONG WITH THE MACHINE, THAT SAME DAY A LADY PLACE A $5.00 DOLLAR BILL IN THE DOLLAR BILL CHANGER, AND THE BILL GOT STUCK. THE EMPLOYEE ATTEMPTED TO EXTRACT THE BILL WITH A PAIR OF SCISSORS TO NO AVAIL AND ALSO TOOK HER NAME AND NUMBER FOR THE OWNER TO CALL HER. I WONDER IF THAT LADY EVER GOT A CALL FROM THE OWNER AND HER MONEY, OR WAS SHE TOLD THAT THE MACHINE WAS WORKING PERFECTLY AND NOT GIVEN THE $5.00 DOLLARS LEFT STUCK IN THE MACHINE. I NEVER EVEN GOT A CALL FROM THE OWNER, FOR A SIMPLE REFUND, APOLOGY, AND OR EXPLANATION. I had to tell employee to place a sign or tape indicating the machines ( wash & Bill Changer) were out of order. It's not the $3.00 dollars that I spent, it's the principle. The employee witnessed it with her very own eyes. It's not something I made up. I WONDER HOW MANY PEOPLE HAVE BEEN TAKEN FOR A RIDE AND NEVER SEEN THEIR REFUNDS. VERY BAD FOR BUSINESS. read more