My daughter was referred by Kaiser and it's been a great overall experience!!! Rober, her therapist…read moreis amazing!! He's very thorough in explaining things to her!! I can genuinely see he cares for his patients!! All other therapist she's encountered are also very helpful and friendly!! Sign in process is smooth and quick!! Excited about her recovery here at Market Place Physical Therapy!! Thank You!!!

Terrible and highly unprofessional experience at Marketplace Physical Therapy in Chino Hills…read more I had a 3:00 p.m. appointment and received a message asking me to check in early at 2:35 p.m. I completed the check-in on my phone and received confirmation. When I arrived around 3:10 p.m., the front-desk employee, A.H , was speaking with an elderly patient, so I respectfully waited. I also tried the kiosk, which confirmed that I was already checked in. Meanwhile, a therapy aide called me inside and instructed me to begin warming up. Before I could start, Amaya called me back and demanded to know whether I had checked in. When I explained that I had already checked in electronically and that a staff member had called me inside, she spoke to me in an extremely rude, confrontational, and disrespectful manner. She repeatedly accused me of arriving after the cutoff time and questioned how I went inside "without checking in," even though their own kiosk confirmed my check-in and their employee had called me back. I understand that I arrived approximately 10 minutes after my appointment time, but that does not justify being spoken to aggressively or treated as though I had done something dishonest. The situation could have been handled calmly and professionally. I asked to speak with a manager, but none was available. A PTA named (L)spoke with me, but initially seemed more focused on defending the staff and repeating that I was late than listening to what had actually happened. He eventually apologized. I also requested the name of the aide who called me inside, but the staff refused to provide it. This office needs better communication, customer-service training, and accountability--especially at the front desk. Patients should be treated with basic dignity and respect, even when there is a scheduling disagreement. I am requesting that management investigate this incident and contact me directly.

I have been in and out of recovery programs for the past 2 years. I have been stuck in a…read morefrustrating cycle of relapse and recovery. I finally came to a realization that I was going to lose the relationships that I most valued in my life due to my addiction. I needed to change my life. I had to humble myself to the fact I needed support to develop a strong program of recovery. I sought an outpatient treatment program and I was fortunate enough to be referred to Solid Ground Wellness in Recovery through a friend in my collegiate recovery program. Solid Ground has been exactly what I needed at this early point in my recovery. The staff at Solid Ground are exceptional! I look forward to each of our meetings. Solid Ground is invested in setting me up for success. The recovery exercises we do are very engaging and give me important tools to safeguard my recovery. The staff at Solid Ground are so kind and generous with their time and expertise. This treatment center truly goes above and beyond to treat you as a whole person. For instance, I am blown away by the level of support I receive. If I need extra support I am encouraged to reach out to my counselor any time. Their responses are prompt, courteous, and oh-so helpful. Additionally, I expressed a desire to improve my fitness and overall health and to my plesant surprise Solid Ground had me covered. They set me up with a personal fitness consultant that can help me to reach my fitness goals. I feel so seen and cared for by this out patient treatment program. It is truly a special experience to be a client of Solid Ground Wellness in Recovery. I encourage you to consider making Solid Ground a part of your wellness and recovery journey.

They are a great group of people kind an caring getting an appointment easy i knew on the phone…read morethis was the place for me it's a nice environment to get help with caring people so glad i found this place intake was also so easy an stress free this place.

I have a torn lateral, left knee meniscus and moderate to severe arthritis and moderate to severe…read moreknee pain preop. Maddie is my physical therapist and she has been fantastic. She has been working with me to strengthen my knee to optimize my outcomes. Hopefully, I can push my knee replacement down the road based on Good physical therapy. I am very happy with the service that I've been receiving at West Coast spine. The staff is fantastic.

I am very disappointed with the customer service provided by the front desk receptionist. She comes…read moreacross as unapproachable and is very unprofessional in the way she interacts with patients. When I arrived for my appointment, her attitude is rude and unwelcoming. Unfortunately, her behavior on the phone was just as bad or even worse making the experience even more frustrating. The front desk is the first point of contact, and patients should be greeted with courtesy, respect, and professionalism. I hope management addresses this issue, as better customer service would make a significant difference in the overall patient experience.

My mother LOVES it here. She's been with PASS physical…read moretherapy for 2 months now and every time she comes home she's raving about how amazing the staff is. They're always encouraging her to do her best and helping her to surpass is limits. Her only complaint is that they don't serve margaritas.

***Customers, Please be aware of Pass Therapy's billing when using your insurance. I was aware of…read morethe $40 co- payment per visit, but was billed an additional $28 per visit later into my treatment. They waited 5 weeks after my first visit to send me a bill for services. I had a visit once a week and was never informed about any additional payment. It seems fraudulent because they are not clear about the additional expenses!

They provide my father with timely, well-priced home care, light housekeeping, bathing, and…read morecompanion services. The office is well-organized and communicative. They also respond to messages quickly.

They are good company to work for and understand when you need to be out of work for illnessread more

This place is truly exceptional. From the moment you walk through the door, you're greeted by Anji,…read morewho is one of a kind -- warm, welcoming, and incredibly knowledgeable. She immediately makes you feel at home. The physical therapy team here is the best we've ever come across. Ross, Shaun, and Olivia have each worked with my grandson, and the level of care they provide is outstanding. They take the time to explain every procedure, not only to the patient but also to the parents, ensuring everyone understands the process and feels comfortable. Their professionalism, patience, and genuine commitment to helping their patients heal sets them apart. My grandchildren are all wrestlers or involved in other sports, and we've been to many therapy centers over the years. None have compared to the quality of care we've received here. If insurance allows, this will be the only place we come from now on -- and I will happily recommend it to every parent in the sports community. This Physical Therapy Center is truly amazing. You won't regret choosing it for your care.

When I first came in and I said I have an appointment she said if I hold on a minute, she'll be…read moreright with me. I didn't know she was on the phone. I can't see there's computers there and I can't see anything who I'm talking to.... just had a knee replacement when you come in to sign in. I thought I was gonna get a clipboard with a form to complete for first time visit. There a little computer right next to the door exit I was terrified someone was gonna come rushing in while I'm standing in my walker and signing this form on the computer. They have it in a very bad spot! They said they were working on it two weeks later it's still there. It took me a while the first time because the sun's glaring in my eyes mind you it's a glass door. & a long window above the door I asked the manager Angie how long is this going to take for me to fill out this form, she said it shouldn't take that long. I said I'm not asking that I'm asking how long is it going to take? Give me minutes she told me as soon as I stop talking I should be done. She was just completely rude. I told I keep repeating myself and asking you what I can't hear with the noise, the music the people talking all right there she said take about 3- 5 minutes. I said that's what I was asking cause I'm trying to hurry before someone comes through that door. I don't want to get knocked over. Second time I went in. I stood there waiting after about two minutes she says are you waiting for me? I try to look at her, but I can't see like I said you can't see anyone from all the computers or whatever they have on that desk, I said oh yeah, there's no one else here she goes well I didn't know if you were on the phone or with somebody else I told her you are very sarcastic asking me if I'm waiting for someone...obviously yes I was waiting for her last time. I spoke when I first came in. She told me wait. She was on the phone. I didn't want to bother her cause she was typing something from what I seen. then she tells me I don't speak, but she can't help me. I just told her Wow you are very rude! Anyways, I go in go to the Therapist that is calling me. We're doing therapy on me while I'm laying down on my back on the therapy bed He tells me he's gonna put the therapy wedge pillow underneath my ankles leg so I raised my legs up and he just forced it in there real fast. I told her hold on we met. That's my bad knee. I just got replaced!! I told him take it easy you hurt my knee that gave me a sharp pain! Then I know they are with like two people at a time so they're trying to rush it so they switched me with another guy and I was doing my exercise and then when I was there, I couldn't do no more cause my knee hurt it far from that guy banging into it. I said I couldn't do any more while I was waiting. I seen him with another patient so I was waiting there for like five minutes. Thought he was done.

good doctors, clean facility. Very…read morehappy..............................................................................................................................................................................................................................................................................................................................................................................

The providers were excellent. My only issue is the lack of transparency for charges. I did weight…read moremanagement for months and payed the fee for medication. Months after discontinuing service I got charged with 300 dollars with no explanation. Its unfortunate because I would have paid the cost upfront or if it was something I couldn't afford id not even do the service.

Love their service. The owner and therapists were lovely and helped me. They are very intuitive and…read moreconstructive.

The office is very welcoming . The staff is professional, courteous, and kind. I highly recommendread more