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    Welaya Insurance Exchange

    5.0 (1 review)
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    9 months ago

    people who work there are very nice and i've had a nice experience with them. The insurance it's very cheap.

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    Blue Cross and Blue Shield of Michigan

    Blue Cross and Blue Shield of Michigan

    1.3(127 reviews)
    7.5 miBricktown, Downtown Detroit

    Had them for medicare. Got kicked off for "non payment" even though I DID pay the premium and also…read morespoke with a customer svc rep about not only being late but due to find out why my dental service was so high. Was told all was good just to pay each month due within the 90 day grace period. Perhaps if my inhaler copay hadn't MORE THAN DOUBLED what the cost was last year ($37 to $85) I would have been more up to date on the premium costs. Also as someone who has high medical needs I had a plan that helped reduce copays for visits however it's $99 more than it is in other parts of the state. When I asked why I was told this was due to the number of claims in Wayne County, OF COURSE there are more claims! There's nearly 2 million people here vs the other parts of the state that may have under 400 thousand people living there. I say this is complete B.S. considering other MA plans do NOT have such a massive price rate difference between plans. Would have to call regularly about different issues and be told something different from each employee I would speak to when having to follow up about a same problem. One employee even tried to blame the 3rd party approval company for giving me the wrong info when trying to find out if a service was covered saying "they have no idea what they are doing" yet one of her coworkers gave me the same exact information stating I was covered- as per the handbook stating the service I requested was covered. Was recently told by an employee of yours you keep moving everyone to different departments constantly and NO ONE knows what they are doing as a result and it's quite chaotic. As much of a ridiculously high premium your customers pay to actually get "decent" coverage- we DESERVE better and so do our providers. They should NOT have to be getting dragged through the mud to get reimbursed. It states this is listed as a non profit insurance organization yet even with a "paycut" your CEO is still making over $4 mil and you shelled out more than $20 mil for political lobbying in the last election- yet want to cut services for your customers. You also lobbied more for the party who has created the higher costs and problems we are dealing with now, so thanks a lot No different than any other companies- Pure GREED.

    I am 86 years old I never had to take rx til last year. I did not take out plan D because of my…read moregood health paid out of pocket if i needed a rx for a cold or what ever. now i pay 68 dollars a month as a penalty for not taking part d. appealed twice too bad turned down. now they send me a bill and the robot says i am 30 days late . not true. they also want next months payment now. what a mess of a health insurance company. i am trying to switch or go with out.

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    Health Alliance Plan of Michigan - HAP

    Health Alliance Plan of Michigan - HAP

    1.2(52 reviews)
    5.7 mi

    I live in the Grand Rapids, Mi area and have Blue Cross which is a complete joke. I had United…read moreHealthcare for a few years and they were excellent in their payments of bills, non payment and not allowing me to be billed if not authorized. Yet when I moved to Michigan BCBS has a monopoly and someone must be getting kick backs because United wasn't allowed in any hospital in the Grand Rapids area. I spent an hour today speaking with a HAP sales representative. It seems great but when I called with a question the call went off shore and I could not understand a word this guy was saying. That is big for me. I am willing to sell my home and move back to Louisiana because at least United Healthcare in Louisiana was excellent. I am 69 with health issues that cause me to have several specialists. Today you never meet your specialist or a family physician. It is always a Nurse Practitioner. Completely shocked with Michigan. Rampant mental illness with no place for them to get help. Drug addiction and alcoholism is out of control. Yet Blue Cross Blue Shield runs everything. I can't decide whether I am going to switch or not. I probably only have a few years left and am not in the mood to have to constantly argue with people and be transferred to off shore people if I have a question. AI bull is out of hand on these CSR calls too.

    the worst health insurance ever!! Very dissatisfied with my…read moreHAP experience. My family fully met the $3,400 deductible and still paid over $3,417 out of pocket, including more than $2,290 for a single hospital visit. Compared to previous insurance plans I had, the financial burden was unexpectedly high and stressful. Coverage ending immediately after my employment ended made the experience even more frustrating.

    Goodwin Lademan  Associates

    Goodwin Lademan  Associates

    1.5(2 reviews)
    5.5 miDownriver

    Called to see if I could get an auto quote. The person asked if I had coverage....I told her that…read morewe did until yesterday. She basically told me to call elsewhere. Her tone was that of...why would they want to waste their time... I called another broker and they were able to get me 3 separate quotes that were very helpful!

    THERE IS NO WAY UNDER ANY CIRCUMSTANCES I WOULD RECOMMEND THIS PLACE. Sue Holbrook seemed nice at…read morefirst, then it was a rapid decline from there. After I signed up I received a notice from the actual insurance company they had increased my quote by $800. I call, Sue says she will look into it but doesn't return the call for at least 10 days, then has an excuse why it took so long. Is it so hard to pick up the phone and at least update your client as to what is going on. The problem? Sue failed to completely copy my records proving I had prior insurance elsewhere. The original quote never materialized and I was told there was nothing that could be done; it was a decision made by the company. Then Sue 'offers' to get a quote from a different company, says she will call back next day; never called to this day. I called and left 3 messages, no return call; this is BS. My job was a customer service expert for a very long time, and I promise you this is not what real customer service looks like. As a local TV station recently stated in one of their stories, common courtesy isn't common anymore. Needless to say I went elsewhere.

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    Goodwin Lademan  Associates
    Goodwin Lademan  Associates
    Goodwin Lademan  Associates

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    Welaya Insurance Exchange - healthinsurance - Updated May 2026

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