called for a pick up they never came called back and they hung up in my face. very unprofessionalread more

Outstanding customer service, clean dependable drivers, and fast friendly service! Very amazing…read moreexperience! Cheap fares! Very happy with City Cab!

David was amazing. Our car broke down. He took me to a few car dealers for free. Made some good…read moreconversation. He's a great dude! I never want to break down here again, but if I do, I'm calling Lucky2Go.

David is amazing!! He picked me up last minute so I can work and brought me back home. I can't tell…read moreyou how much I appreciate it the work he's done. 5 stars all day.

They dont have commercial insurance not carry a Illinois license for business beware if they have…read morea accident your not covered. Regular insurance coverage does not cover business rides.

From the owner: Available for Service in Centralia IL area for Local and Long Distance Service...read more

It waz nothing but a run around I don't know how you have a cab business at all I call this cab…read moreservice at 6pm today an got told that they could pick my boy friend up in about 20 to 30 min an Thad did Not happen so call back at 745 pm to get told that they had a drive coms in about 30 min then she would have the person. Pick him up.now I have not seen my man in 2 week an I got lie to an what business does this an iam so over ppl lie an jusf being stupid an yes I said stupid an it I'd now 1006 pm an he still has not been pick up so yez ism piss off cause no reason this kimmy girl should havd lie to me she should have jusf said you fuck business could not so it niw it to late to get another cab so I thank you kimmy for fuck my weekend up an I hope you have a real shitty night cause you deserve to have a bad weekend liks I will caused you lie you did not call me to tell nothing if I waz your boss you would not have a job an if you own it if you keep lie to ppl likd you did me you won't havd a business cause I will tell evef one how shitty an how much your lie to ppl so thank for you lie ass that why I said no you suck as a busines

I couldn't fly out and needed someone to take my elderly parents (86 and 79yrs) to Barnes Hospital…read morefor a pre-surgery Radiation Oncology appointment. Need A Ride responded promptly to my email inquiry and immediately sent someone over. Thank you to Jennifer for her quick response and service. She drove my parents safely to St. Louis from Mt. Vernon for their overnight & appt. I was able to text and talk with Jennifer to ensure they made it to their hotel!

This company was referred to me by a friend. I needed to be at a medical center at a precise time…read moreand I called a couple of days ahead for a "Call time". I was assured I would have a car to pick me up at that time. I called the evening prior to verify and was told the same. The morning (today) as I am waiting for my car, at 605, I decided I could no longer wait and had no other option than to drive myself which left me with an issue of how to get my car back home at a later date as you are not allowed to drive following this medical procedure. I called to cancel the car and was not apologized to or even said the car had been on its way. I do NOT recommend this company whatsoever.

I just spent 40 minutes waiting on a cab that would take 25 minutes to get to my final destination,…read morea 6 minute drive direct. I don't know what it is about Mount Vernon cab services, but picking up and dropping off other customers as you sit patiently in-cab is asinine.

Warning DO NOT…read morecash app, venmo, PayPal, or zelle This man, or this company for a ride. He is a scam artist Looking to get your money up front, And will not pick you up, Or refund the money. Don't say I didn't try to warn you.

He needs to work on his customer service. The driver wasn't very polite. Maybe he was having a bad…read moreday.

Just tried to order a ride, keep getting sent to voice mail is there a way to order onlin??read more

Completely unproffesional....only taxi service that would answer so used him 3x...1st time he was…read morethere early to pick up my husband but drove so slow it took almost 2 hours for a 40 minute ride....2nd time he was 15 minutes late and now tonight I set up a ride for 7pm at 2pm with him....my husband worked 12 hours and was left stranded! No call....no text NO REASON WHY or anything....bad bad business...do not trust

The guy died an no longer in business him an his wife an son all has passed away he was a great guy…read morebut no longer in operation.

They don't seem to care if you get to work on time or not! One driver couldn't find where I live…read moreand was in the parking lot for a few seconds and said he wasn't going to try to find my address! I called their office and told them they were in the parking lot and they had them pick me up. I was watching every minute for my ride BUT had a cab driver that didn't care! THEY NEED CARING WORKERS 7 NOT TO ALLOW PEOPLE OR THE DRIVER TO SMOKE IN THE CAB OR SMOKE POT EITHER! SOME OF US DON'T LIKE BEING AROUND THAT!!!

Waited in the freezing cold for over a hour, just to find out they never even wrote it down to pick…read moreme up.. Your company is ABSOLUTELY WORTHLESS!!!! MERRY CHRISTMAS A**HOLES